Ashwinkumar R
Chennai
Summary
Five years of experience in the areas of Functional Testing, Technical Support, Business Analysis, Appsheet in an Agile (Scrum) environment. Robust set of skills including requirements gathering from end-users, creating test cases, handling tickets and comprehensive documentation. Expertise spans an array of testing methodologies, including Functional, Regression, Smoke, and Sanity Testing. My responsibilities have encompassed regular status reporting, conducting internal audits within the team, and maintaining high standards of customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Engineer
VALEO INDIA PVT. LTD
03.2020 - Current
- Experience in Manual Testing & Technical Support for 5 years
- Experience in Developing Test scenarios, Test cases, Test Execution and Analysis, Status reporting and Defect Tracking and Closure
- Function exposure in Manual Testing types such as Functional Testing, Smoke Testing, GUI Testing, Black Box Testing, Regression Testing, System End to End Testing, Compatibility Testing
- Well acquainted with Software Development Life Cycle, Software Test Life Cycle and Defect Life Cycle
- Expertise in Bug Tracking & Reporting using JIIRA.
- As a operations team will handle Jiira tickets for solving Production issues from various services
- Developed a Personalised operation application for shared drive services with the help of Appsheet
- Trained end-users on the products and new technologies
System admin & IT executive
RGK GROUPS
07.2019 - 03.2020
- Performed user administration, setting up and maintaining accounts, verifying peripheral functionality, as well as installing and configuring software and hardware
- Ensured system security via access controls, backups, and firewalls, while also addressing system issues and outages.
Technical Support and Testing Engineer
SMACAR SOLUTION
01.2019 - 07.2019
- Understood the requirements and functional specifications of applications, and designed test plans and strategies for product features
- Prepared and executed test cases as per system requirements
- Resolved technical issues and queries for customers through Jiira.
- Monitored ticketing system queues for incoming requests from customers.
- Collaborated with engineering and product teams to identify and rectify recurring technical issues.
- Trained end-users and internal staff on new technologies and system updates.
Technical Support Engineer
Sutherland Global Service
10.2018 - 01.2019
- Provided remote assistance to end-users when needed.
- Provided technical support to customers by troubleshooting and resolving hardware and software issues.
- Resolved complex technical problems through root cause analysis techniques.
- Monitored ticketing system queues for incoming requests from customers.
- Replied to customer queries via email, messaging systems and support ticket platforms.
- Provided real-time support via phone, email, and chat to address customer technical concerns.
- Collaborated with engineering and product teams to identify and rectify recurring technical issues.
- Recommended system enhancements and upgrades to support evolving business needs.
- Trained end-users and internal staff on new technologies and system updates.
- Collaborated with developers to resolve recurrent faults.
- Participated in continuous education programs to stay current with emerging tech trends and tools.
Education
Bachelors Of Engineering - Mechanical Engineering
Sree Sastha Institute Of Engineering
01.2018
Skills
- Functional Testing
- Regression Testing
- Smoke Testing
- Black Testing
- Sanity Testing
- GUI Testing
- JIIRA
- SQL
- Data Analysis
- Power BI
- Business analysis
- POSTMAN
- GCP
- Appsheet
Certification
- Foundations of Data Analysis, https://coursera.org/share/093bc87eda7104ffdbd729e83c00b08b
- https://www.cloudskillsboost.google/public_profiles/820d4c3e-1462-4514-9453-75fea4dfdfac/badges/8845752?utm_medium=social&utm_source=linkedin&utm_campaign=ql-social-share
Skillsummary
- Apache JMeter
- JIRA
- SQL
- Data Analysis
- Data Visualization
- POSTMAN
- Functional
- Regression
- Smoke
- Sanity Testing
- Requirements collection
- Appsheet
- Tickets handling and Documentation
Accomplishments
- Got Spot light award for extensive support during critical releases
- Got Team contributor award for Excellent Accomplishment as a Team
Timeline
Senior Engineer
VALEO INDIA PVT. LTD
03.2020 - Current
System admin & IT executive
RGK GROUPS
07.2019 - 03.2020
Technical Support and Testing Engineer
SMACAR SOLUTION
01.2019 - 07.2019
Technical Support Engineer
Sutherland Global Service
10.2018 - 01.2019
Bachelors Of Engineering - Mechanical Engineering
Sree Sastha Institute Of Engineering
- Foundations of Data Analysis, https://coursera.org/share/093bc87eda7104ffdbd729e83c00b08b
- https://www.cloudskillsboost.google/public_profiles/820d4c3e-1462-4514-9453-75fea4dfdfac/badges/8845752?utm_medium=social&utm_source=linkedin&utm_campaign=ql-social-share
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