Summary
Overview
Work History
Education
Skills
Core Competency
Awards
Professional Highlights
Certification
Timeline
Generic

Ashwin Kumar Subrahmanya

Bangalore

Summary

High-performing operations leader, with expertise in building/optimizing organizational processes, measurement systems and infrastructure to maximize business results. Experience in managing end to end Operations, Transitions, Process stabilization & Optimization and building high performing teams. Extensive knowledge in E2E Quote to Cash Life Cycle (Order Management, Sales Operations, Sales compensations) Excellent interpersonal skills to manage relationships across all levels of the organization and build synergies with global stakeholders and work with culturally diversified teams. Command excellent communication skills and proven proficiency in developing and retaining high performance talent through continuous career development discussions, coaching & mentoring. A successful growth path of 13 years includes working predominantly in a SaaS organization and synergizing with teams such as Sales, Sales ops, Sales Finance, Order management, Data analytics, Compensation management and Finance IT teams in Asia, EMEA, the US, while executing operations VMware

Overview

13
13
years of professional experience
1
1
Certification

Work History

Manager - Bookings Operations

VMware India Pvt Ltd.
01.2022 - Current
  • Operation Readiness and Process Governance
  • Quarter end planning and execution.
  • Participate in Bookings policy formulation and the Governance matrix
  • Drive Training initiatives to support bench strength.
  • Led end to end process automation initiatives.
  • Developed and implemented a comprehensive quality assurance program, improving product quality by 30%.
  • Improved the SLA by 20% in 3 quarters and achieved gradual success in bringing the SLA to 24 hours from 48 hours
  • Active participation in VMware to Broadcom Transition activities
  • Operations Management
  • Lead a team of 13 managing Bookings operations and OEM ops
  • QBR with senior leaders in Operations and Sales finance
  • Resource planning
  • Coaching and people development
  • Performance Drive
  • KPI management and performance review
  • Regular 1:1 with the team
  • Talent management and Talent retention
  • Achieved zero attritions.
  • Key Projects
  • Process Excellence
  • Standardize SFDC case reasons.
  • Introduce quality management system through sample audit.
  • Standardize bookings adjustments intake process via standard templates and email format.
  • Stronger governance on bookings adjustments by collaborating with Central sales finance in finalizing the approval matrix.
  • Automate the file uploading process by using the Bot and Reduce manual efforts by saving an average 3000 work hours per annum.
  • The no touch percentage in 3 quarters was 50% and with a success rate of 90%.

Senior Process Lead - Bookings Operations

VMware India Pvt Ltd.
10.2020 - 12.2021
  • Successfully executed 16 consecutive quarter ends which involves meticulous planning and coordination between multiple stakeholders.
  • Driving multiple projects for the team from start to end and my responsibilities include (but not limited to) impact analysis, reviewing BRDs, UAT planning and execution, and providing final approvals.
  • Time to time audit of the case management tool to monitor performance, quality, and SLAs.
  • Handling customer escalations and providing resolutions within a short turnaround time.
  • Conducting Post-Mortem Analysis every quarter and taking corrective actions by means of system enhancements, change requests etc

Process Lead - Bookings Operations

VMware India Pvt Ltd.
10.2017 - 10.2020
  • (Bookings Operations team is a part of the Sales finance umbrella, which is mainly responsible accurate sales compensation and senior management reporting.)
  • Acquiring knowledge of end-to-end process of Bookings and Manual Adjustments by adhering to the VMW Bookings policy
  • Partnering with cross functional teams on company-wide initiatives to ensure programs are in adherence to the worldwide Bookings Policy
  • Driving business calls, handle multiple stakeholders and be accountable to senior management by producing/maintaining accurate data.
  • Analyzing bookings adjustments trends and identify opportunities to streamline processes and driving steady improvements and automation.
  • Understanding impact of the order process and adjustments to downstream teams such as Finance, Sales commissions etc

Product Management Specialist

Avaya India Pvt Ltd.
05.2014 - 10.2017
  • Experience in working on products related to Collaboration, Unified Communication, Contact center, Cloud (Hosted) products, Video and Call Center.
  • Licensing products like Avaya Communication Manager, IP office, Scopia and Radvision Video, IP office contact center, Ucass(UC as a Service) and Ccass(CC as a service)
  • Primary interface between the Customers and the Product managers.
  • Providing Root Cause Analysis of issues and business solutions to a diverse set of moderately complex problems.
  • Interpreting client needs, assessing the full requirements and identifying solutions to non-standard tasks/queries.
  • Responsibilities include the following: analysis, including completeness, applicability, and timeliness; contributions to the business processes, including bringing to closure the business issues that are within the scope of the assignment.

Analyst, Operations

VMware India Pvt Ltd.
12.2011 - 04.2014
  • Quote creation, License Creation and license modifications.
  • Ensuring timely and accurate processing of transactions as per the defined process guidelines
  • Adhering to all compliance guidelines including SOX and supports internal and external audits.
  • Working closely with cross functional teams and other business partners who are involved in putting together the deals for the sales team/customers.

Education

MBA (Marketing and Operations) -

Jain University
05.2011

B.E. (Mechanical Engineering) -

MVJ College of Engineering, VTU
06.2009

12th standard (C.B.S.E.) -

Burgess School, Chhattisgarh
04.2005

10th standard (C.B.S.E.) -

Ambuja Vidya Peeth, Chhattisgarh
04.2003

Skills

  • Analytical and Strategic thinking
  • Digital Transformation
  • Interpersonal adaptability
  • Building Strategic Partnerships and Alliances
  • Ownership & Accountability
  • Conflict resolutions & Decision Making
  • Customer Focus
  • Talent Cultivator
  • Regulatory and Compliance
  • Operations Management Leadership
  • Creative Problem-solving skills
  • Budget Prioritization
  • Problem-Solving
  • Decision-Making
  • Order Management Operations
  • Enterprise SaaS

Core Competency

  • Process improvements and Process Transitions
  • Interpersonal adaptability
  • Building Strategic Partnerships and Alliances
  • Ownership & Accountability
  • Conflict resolutions & Decision Making
  • Analytical and Strategic thinking
  • People & Talent Management
  • Operational Leadership
  • Order Management Operations
  • Creative Problem-solving skills
  • Enterprise SaaS
  • Budget Prioritization

Awards

  • Achieve our best: – (Best leader award) For driving process efficiencies which includes total saving of 2000+ work hours and Standardizing input process.
  • Aspire our best: – Presented by stakeholder from Central sales finance for my exceptional partnership.
  • Accelerate our best: - Awarded for completing historical restatement to enable sales and finance leadership in Y/Y, Q/Q bookings comparison and FY22 H2 planning.
  • Elevate our best: - Awarded the best team award, where under my leadership the team showed great display of commitment and vigor in executing one of the most complex manual adjustments.
  • Functional Excellence Award: - For outstanding contribution and excellent support leading the team to deliver a successful quarter close for Bookings Ops during H2 Fiscal Year 2019

Professional Highlights

  • My team and I were responsible for achieving a reduction of 38% in the incoming volume of territory reassignment cases by streamlining and centralizing the end-to-end process and building stronger governance to reduce duplication and multiple reassignments per case.
  • We introduced significant improvements in M&A and OEM upload process which resulted in consistently meeting the deadlines and closing 93% of the cases within SLA. This led to better trackability, seamless quarter close, higher accuracy in reporting, process effectiveness.
  • Responsibility of conducting the quarterly business review with my senior leadership team every quarter

Certification

· Emerging leadership Programme – IIM Bangalore

· Genius Maker 2021 (Character strengths) (VIA institute on character)

· Inclusive Leadership in Action

Timeline

Manager - Bookings Operations

VMware India Pvt Ltd.
01.2022 - Current

Senior Process Lead - Bookings Operations

VMware India Pvt Ltd.
10.2020 - 12.2021

Process Lead - Bookings Operations

VMware India Pvt Ltd.
10.2017 - 10.2020

Product Management Specialist

Avaya India Pvt Ltd.
05.2014 - 10.2017

Analyst, Operations

VMware India Pvt Ltd.
12.2011 - 04.2014

MBA (Marketing and Operations) -

Jain University

B.E. (Mechanical Engineering) -

MVJ College of Engineering, VTU

12th standard (C.B.S.E.) -

Burgess School, Chhattisgarh

10th standard (C.B.S.E.) -

Ambuja Vidya Peeth, Chhattisgarh
Ashwin Kumar Subrahmanya