ASHWIN RAJ A
Kannur,Kerala
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance with 10 years of experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Service Manager
KVR Vehicles , KTM Husqvarna Bikes Dealership(Kannur & Thalassery)
Kannur
09.2023 - Current
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Resolved customer complaints in a timely manner.
- Monitored service performance metrics to identify areas of improvement.
- Prepared service performance reports for analyzing the performance of the workshop.
- Efficiently monitored the Net Promoter Score and thereby taking necessary steps to improve the customer satisfaction.
- Collaborated with Area Service Manager to offer solutions to service needs.
Spare Parts Manager
SS Motors , Royal Enfield Bikes Dealership, Kannur
Kannur
11.2021 - 08.2023
- Managed a team of store staff responsible for stocking, organizing and selling spare parts.
- Monitored inventory levels in order to anticipate future needs and prevent shortages.
- Conducted periodic physical stock checking of stored items to verify accuracy of records.
- Followed up on parts availability notices to keep customers informed about process of work orders.
- Procurement of spare parts from the OEM according to the sale trend.
- Monitoring the fast moving spares and categorizing the spares according to the sales to avoid dead stock.
- Sales report preparation and analysis of areas of improvement.
Service Manager
Digi Home Authorized Service Dealer Franke Faber India Pvt.Ltd.,Kannur
Kannur
12.2018 - 10.2021
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Monitored TAT Score and make sure that service staff close their job calls on timely manner.
- Created written estimates and obtained customer consent to proceed.
- Enhanced customer satisfaction through timely solving the complaints.
- Conducted team meetings to discuss the customer feedbacks and areas of improvement.
- Promotion of AMC Service to customers and thereby enhancing customer satisfaction.
Spare Parts Manager
Vibrant Automotive, Royal Enfield Bikes Dealership, Kannur
Kannur
04.2016 - 09.2018
- Ensuring workshop is having the spare parts available to support its operations and meet customer needs.
- Maintaining the accurate inventory level of spare parts and their timely monitoring.
- Procurement of spare parts from the OEM according to the sale trend analysis of the spare parts to avoid dead stocks.
- Maintaining accurate records of inventory levels, transactions and part specifications.
- Periodic verification of stock inventory to ensure the physical and record stock levels are tally.
- Maintaining the PNA registers and follow up the work orders to deliver the spare parts on timely manner.
- Generation of sale reports and analyzing the areas of improvements.
Works Manager
SS Motors, Royal Enfield Bikes Dealership,Kannur
Kannur
04.2014 - 03.2016
- Ensuring high levels of customer satisfaction, and managing the performance of service teams.
- Lead the service team to meet the goals and thereby enhancing the team performance.
- Ensuring services are delivered to customers promptly and efficiently.
- Performance monitoring are done to analyze the efficiency of workshop for improving overall growth.
- Maintaining the key performance indicators at good levels.
- Solving the customer complaints on timely manner and keeping a good relation with the customers.
Service Advisor
SS Motors , Royal Enfield Bikes Dealership, Kannur
Kannur
04.2013 - 02.2014
- Facilitating the service process, from initial customer contact to service completion, by providing personalized assistance, expert recommendations, and outstanding customer service.
- Recommending appropriate service or repair solutions by listening to the customer complaints.
- Delivering the vehicles to customers promptly and maintains a good relation through after service feedback.
- Meeting the service key parameter goals and thereby achieving the growth.
Education
Bachelor of Engineering - Electronics And Communication
Anna University
Chennai04-2012
Plus two - Science
A.K.G.H.S.S,Perlassery
Kannur05-2008
SSLC -
ST.MIchael's,A.I.H.S.S
Kannur05-2006
Skills
- Leadership
- Communication
- Problem solving
- Team Management
- Organizational skills
Personal Information
- Father's Name: Rajan A
- Mother's Name: Shylaja P C
- Date of Birth: 08/31/1990
- Address of Communication : Aishwarya,Adoor,P.O Kadachira,Kannur-21
Disclaimer
I hereby declare that the information furnished above is done with best of my knowledge and belief.
Certification
- Certified in Business Language Testing Service (BULATS) from University of Cambridge ESOL Examinations in partnership with Anna University (2009)
Languages
Malayalam
First Language
English
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1
Tamil
Intermediate (B1)
B1
Timeline
Service Manager
KVR Vehicles , KTM Husqvarna Bikes Dealership(Kannur & Thalassery)
09.2023 - Current
Spare Parts Manager
SS Motors , Royal Enfield Bikes Dealership, Kannur
11.2021 - 08.2023
Service Manager
Digi Home Authorized Service Dealer Franke Faber India Pvt.Ltd.,Kannur
12.2018 - 10.2021
Spare Parts Manager
Vibrant Automotive, Royal Enfield Bikes Dealership, Kannur
04.2016 - 09.2018
Works Manager
SS Motors, Royal Enfield Bikes Dealership,Kannur
04.2014 - 03.2016
Service Advisor
SS Motors , Royal Enfield Bikes Dealership, Kannur
04.2013 - 02.2014
Bachelor of Engineering - Electronics And Communication
Anna University
Plus two - Science
A.K.G.H.S.S,Perlassery
SSLC -
ST.MIchael's,A.I.H.S.S
- Certified in Business Language Testing Service (BULATS) from University of Cambridge ESOL Examinations in partnership with Anna University (2009)
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