Summary
Overview
Work History
Education
Skills
Websites
Certification
Personal Information
Timeline
Generic

ASHWIN ULLAS

Alapuzzha

Summary

I am a Software professional with 9+ years of experience in technical support, Escalation and Critical Incident Management, Technical Account Management, Customer Success and Technical Troubleshooting.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Escalation Account Manager

Salesforce
Hyderabad
03.2023 - Current
  • Responsible for handling Critical Escalations involving the Tableau Suite of Products
  • Resolve Critical and impacting Technical Issues by partnering with support management and engineers
  • Partner with internal stakeholders like TAMs, Solution Engineers, Developers, Sales and Product team.

Senior Technical Engineer

Salesforce
Hyderabad
04.2021 - 03.2023
  • Resolving Issues related to Authentication, Performance issues, Network Issues and OS Troubleshooting on windows and Linux
  • Apply in-depth troubleshooting and debugging skills along with deep knowledge of systems, databases, and applications to get to root cause of the customer's issue
  • Use skills in debugging to identify steps to reproduce the issue, determine likely cause, and prepare detailed, actionable bug reports for Engineering Team with the help of tools like Wireshark, Fiddler, Procmon, PerfMon etc
  • Maintain disciplined relationship with the customers by keeping them informed throughout and ensure continued collaboration with Engineering and Product Management teams
  • Provide detailed feedback to Engineering and Product Management on feature enhancements to improve supportability and product quality.

Software Support Engineer

Magnitude Software, Inc
Bengaluru
11.2018 - 04.2021
  • Assisted users to import Data from multiple sources and combine them into an integrated, unambiguous, 'golden copy' record
  • Developing SQL fixes for customers to resolve Data inconsistencies on the product and Database
  • Resolving customer's Data issues by restoring DB locally on products like Data information warehouse and Master Data management.

Business Analyst

CGI
Bengaluru
06.2015 - 11.2018
  • Supporting upstream applications used in sub surface and wells discipline
  • Writing SQL queries in support of well engineers and assisting them with their data queries remotely
  • Provide Technical Application support for all petroleum applications including( Petrel , ArcGIS , OpenSpirit,Techlog, Landmark EDM, Openworks ,Schlumberger Eclipse, NDI etc )
  • Petrel data management activities (importing and exporting all data formats to working and reference Petrel projects , Petrel projects backup, restore and migration).

Education

MBA, Consultancy Management -

Birla Institute of Technology and Science
12.2025

Bachelor of Technology - BTech, Computer Science -

UPES
05.2015

Skills

  • Database and cloud Troubleshooting
  • Technical troubleshooting
  • Network issues
  • OS troubleshooting on Windows and Linux
  • Debugging tools (Wireshark, Fiddler, Procmon, PerfMon)
  • Customer relationship management
  • MDM (Master Data Management)
  • Developing SQL fixes
  • Data inconsistencies resolution
  • Upstream applications support
  • Writing SQL queries
  • Application support for petroleum applications(like Petrel ,nDI,Arcgis,techlog, EDM Openwells)
  • Project Management

Websites

Certification

  • Amazon Web Services Solutions Architect Associate, Amazon, 11/01/19, 11/01/22, 362883058
  • Amazon Web Services SysOps Administrator - Associate, Amazon, 09/01/20, 09/01/23
  • Tableau Server Certified Associate, Tableau, 06/01/21, Present

Personal Information

Title: Escalation Account Manager, Tableau At Salesforce

Timeline

Escalation Account Manager

Salesforce
03.2023 - Current

Senior Technical Engineer

Salesforce
04.2021 - 03.2023

Software Support Engineer

Magnitude Software, Inc
11.2018 - 04.2021

Business Analyst

CGI
06.2015 - 11.2018

MBA, Consultancy Management -

Birla Institute of Technology and Science

Bachelor of Technology - BTech, Computer Science -

UPES

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