Ashwitha Naik

Client- Flipkart, DTDC, Target ,Kimberly Clark ,Target , Aztrazeneca

• Involved in project requirement gathering and project documentation.
• Determined project staffing needs and led resource management.
• Managing team of 100 members.
• Proactively monitoring the tasks assigned to the team on daily basis to avoid any kind of risk mitigation.
• Create project plans to fit stakeholder and customer needs and deliver with-in budget on desired outcomes, full accountability for project results.
• Define project roles and responsibilities in close collaboration with the Customer, including project scope and objectives to ensure a cross-functional understanding amongst project members.
• Perform project tracking through clear and concise status reports and time management reports. Evaluate project cost and project performance
• Strong Project management skills with agile methodologies
• Certified Scrum Master through Scrum Alliance.
• Coordinated resources across multiple departments and teams as needed for successful completion of projects.
• Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
• Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
• Communicated effectively with stakeholders to ensure project goals are met on time and within budget.
• Maintained records of all documents related to each project including specifications, change orders, invoices.
• Led meetings with internal team members, consultants and contractors.
• Focused on project monitoring and management by developing forecasts and tracking expenses.
• Conducted regular performance reviews with team members in order to identify areas for improvement.
• Implemented quality assurance programs designed to improve overall customer experience.
• Conducted regular meetings with clients to review progress on projects and address any concerns or questions they may have had.
• Analyzed customer feedback surveys and implemented changes accordingly.
• Drove customer escalations to resolution by engaging directly with clients.
• Demonstrated excellent communication skills in resolving product and consumer complaints.
• Facilitated resolution of conflicts between team members when necessary.
• Interviewed prospective employees and provided input to HR on hiring decisions.

• Account Mining & Account Mapping
• Recruitment and validation of profiles shared by the Hiring team
• Gain market share with our client by recognizing opportunities, increasing headcount, revenue, and gross margin, demand generation
• Responsible for all aspects of stakeholder management, pre-sales and post-sales technical assistance
• Responsible for developing and implementing sales strategies
• Responsible for building a sales pipeline for the account and delivering all activities per SLAs set.
• Served as an escalation point for escalated issues from both clients and team members alike.
• Provided leadership by setting a positive example for others when dealing with challenging situations or difficult customers.
• Participated in cross-functional teams dedicated to identifying opportunities for increasing customer satisfaction.
• Trained staff on best practices in delivering services efficiently while maintaining high levels of customer satisfaction.

• Account Mining & Account Mapping
• Stakeholder Management, P & L of the account
• Recruitment and validation of profiles
• Managing a team of recruiters in delivering the right set of profiles
• Expertise in working on ATS (Applicant Tracking system) tool
• Responsible for developing and implementing sales strategies
• Responsible for building a sales pipeline for the account and delivering all activities per SLAs set.
• Assisted in developing proposals for potential new customers by researching their requirements and needs.
• Coordinated with internal teams to ensure that projects are completed on time, within budget, and according to specifications.
• Managed client accounts to ensure successful delivery of services and products.
• Conducted regular meetings with clients to review progress, discuss issues, resolve conflicts.
• Optimized profitability by recruiting, training and managing top talent to enhance sales delivery for products and carriers.
• Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

• Managing Key Accounts & responsible for the retention, sales, and margin growth
• Stakeholder management & team management
• Account Mining
• Recruitment and End to End resource management
• Preparing commercial rates and quotation by analyzing the market demand and negotiating with the client for onboarding resources
• Ensuring delivery within SLA with the support of the delivery team
• Invoice processing
• Handling Employee Grievance, Leave Management process.

• Manage job postings on career page, social channels & external website
• Lead the creation of job description
• End to End recruitment, salary negotiation.

• Leadership hiring for all permanent, subcontracting, and direct positions
• Responsible for scheduling interviews for all levels across domains i.e., Engineering, Sales, services, and Corporate Functions
• Expertise in using tools like Siebel, Virtual Edge, and Outlook calendar
• Handling interviews for various locations like America, Europe, China & UAE regions
• Maintaining a pool of shortlisted candidates and ongoing interviews for the candidates
• Conducting Drives, Walk-ins, and personal interviews
• Campus Hiring coordination
• Initiation of Background checks.
• Evaluated the effectiveness of existing HR policies and procedures.
• Developed and implemented policies and procedures related to HR operations.
• Researched best practices in HR operations and recommended improvements accordingly.
• Managed HR databases containing confidential employee information.
• Utilized global HR frameworks to drive core HR processes, projects and initiatives within region.

• Responsible for End-to-End recruitment for various Business Units within the organization
• Experience in Vendor Management
• Use of TALEO Tool for Recruitment activities
• Screening the candidates based on experience, aptitude scores, psychometric and behavioral analysis
• Taking the new hires through onboarding formalities
• Planning, organizing and conducting induction programs for the new joiners along with Verification & Documentation and also generation of Offer letters
• Handling IJP's (Internal Job Promotions) for the various Business Units
• Responsible for Coordinating with BU Heads, Supervisors, and Manager regarding new requirements and activities
• Maintaining all the Human Resource Data and files
• Handled Employee Relations and Grievances
• Responsible for the Rehire of employees by determining their eligibility before being taken into the system
• Initiating Background Verifications of employees through Vendors.
• Collaborated with department managers to identify recruitment needs and develop job postings.
• Coordinated onboarding process for new hires, including orientation and benefits enrollment.
• Developed and implemented recruiting strategies to attract qualified candidates.
• Advertised and promoted open positions using social media and digital marketing procedures.
• Fostered relationships with hiring managers to understand departmental hiring needs.
• Monitored applicant tracking system actions to support hiring deadlines and streamline candidate experiences.
• Implemented diversity recruiting strategies to promote an inclusive workplace.
• Negotiated salary and benefits packages with candidates.
• Conducted exit interviews and completed employment termination paperwork.
• Addressed harassment allegations, work complaints or other employee concerns.

• In-house hiring and market sourcing for requirements
• Coordinating with recruitment vendors, job portals, campus placements, job fairs, and internal talent pool for requirements
• Recruitment activities
• Handled Vendor Management
• Salary negotiation and documentation of the selected candidates.
• Developed and implemented recruiting plans to meet staffing goals.
• Collaborated with department managers to identify recruitment needs and develop job postings.
• Managed full-cycle recruiting process, from sourcing candidates to extending offers.
• Developed and implemented innovative recruiting strategies to attract diverse talent.
• Maintained candidate pipelines for high-volume roles, ensuring a constant flow of talent.

• Managing the entire process for Recruitments
• Maintain detailed records of all applicants, contacts, and positions
• Working in conjunction with the client's requirements
• Responsible for carrying out reference Checks of the selected candidates
• Facilitate the interview and placements process.
• Interpreted and explained human resources policies, procedures or regulations.
• Informed job applicants of duties and responsibilities, compensation, and benefits.
• Interviewed job applicants to obtain information on work history, education or job skills.
• Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
• Crafted compelling job descriptions to attract qualified candidates.