Asiah Mathews
Gary
Summary
All around customer satisfaction driven recognized for high productivity and efficient completion of tasks. Skilled in time management, quality control, and inventory management, ensuring rigorous standards are met with precision. Excel in communication, teamwork, and adaptability, leveraging these soft skills to lead teams towards excellence in operational goals.
Overview
8
8
years of professional experience
Work History
Housekeeping Inspector
Residence Inn Marriott
Merrillville
06.2024 - Current
- Responded to complaints from guests regarding cleanliness or service issues in a timely manner.
- Demonstrated knowledge of emergency response procedures in case of accidents or injuries.
- Checked guest rooms upon arrival for any potential maintenance needs or deficiencies.
- Ensured proper use of cleaning supplies, chemicals, and equipment by housekeeping staff.
- Followed up on corrective action plans implemented after previous inspections.
- Compiled reports outlining inspection results for management review.
- Inspected guest rooms and public areas to ensure cleanliness, safety standards, and compliance with hotel policy.
- Conducted daily inspections of all housekeeping staff work performance to ensure quality assurance.
- Reviewed inventory levels for all cleaning supplies used by the housekeeping department.
- Regularly communicated with department heads regarding any changes or updates to hotel policies or procedures related to housekeeping.
- Maintained accurate records of room status information such as check-in and check-out dates, special requests.
- Performed periodic deep cleans throughout the facility as needed.
- Assisted with the training of new housekeeping employees on job duties, policies, procedures, and safety protocols.
- Developed weekly schedules for housekeeping personnel to ensure adequate coverage during peak times.
Sales Assistant
Residence Inn Marriott
Merrillville
06.2024 - Current
- Ensured that all promotional materials were properly displayed in their designated areas.
- Replenished merchandise on shelves as needed throughout the day.
- Attended staff meetings to discuss new products or changes in store policy or procedure.
- Performed regular price checks to ensure competitive pricing.
- Informed customers about current promotions and discounts.
- Analyzed customer feedback data to identify areas of improvement within store's services.
- Resolved customer complaints in a timely manner.
- Provided excellent customer service to clients in person and over the phone.
- Analyzed customer feedback to identify areas of improvement in product offerings.
- Developed and implemented strategies to meet sales quotas.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
- Collaborated with team members to develop effective sales plans.
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Negotiated deals and handled complaints or objections.
- Set up meetings with potential clients and listened to their wishes and concerns.
Front Desk Agent
Residence Inn Marriott
Merrillville
06.2024 - 06.2025
- Assisted with check-in and check-out procedures for guests.
- Scheduled reservations for groups and special events.
- Provided information about hotel amenities, services, and local attractions.
- Maintained cleanliness of lobby area at all times.
- Monitored security cameras in lobby area as needed.
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Addressed customer needs in a timely manner.
- Managed cash drawer responsibly throughout shift.
- Resolved customer complaints promptly and courteously.
Customer Service Cashier
Walgreen's Pharmacy
Gary
12.2021 - 03.2023
- Answered incoming phone calls from customers regarding product availability or store locations.
- Operated cash registers to process payments for goods and services.
- Processed credit card transactions accurately and efficiently.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Verified that all coupons were valid prior to processing them into the system.
- Assisted customers with locating merchandise within the store.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Greeted customers and provided friendly customer service.
Shift Manager
Pilot Travel Centers
Lake Station
08.2020 - 10.2022
- Ensured compliance with food safety regulations and quality standards.
- Processed weekly payroll information using appropriate software applications.
- Maintained cleanliness and organization of work area.
- Trained new employees on company policies, procedures, and job responsibilities.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Assisted in resolving escalated customer service issues in a timely manner.
- Monitored inventory levels and placed orders for supplies as needed.
- Provided coaching and guidance to team members when necessary to improve performance.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Coordinated with other departments to resolve customer inquiries in a timely manner.
- Enforced safety standards throughout the store including proper use of equipment.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Monitored store operations to ensure compliance with company policies and procedures.
- Resolved conflicts between staff members in a professional manner.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Prepared detailed incident reports following any incidents that occurred during shifts.
Crew Trainer
McDonald's
Gary
08.2017 - 01.2021
- Encouraged open communication between trainees and management throughout the learning process.
- Conducted onboarding sessions with new hires, providing them with an overview of company policies and procedures.
- Organized team building activities to foster a positive work environment among crew members.
- Administered tests at the end of each module to evaluate understanding of topics covered.
- Provided ongoing coaching and mentoring to crew members to increase productivity levels.
- Identified areas of improvement within the team by implementing regular assessments and evaluations.
- Assisted management in developing strategies to improve customer service standards.
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Ensured that all safety protocols were followed during training sessions.
- Developed and implemented training programs to ensure crew members were adequately prepared for their roles.
- Collaborated with other trainers to develop effective methods for teaching new concepts.
- Maintained up-to-date records of all employees' training progress and certification status.
- Stayed up to date on requirements of all team positions to optimize training.
- Instructed new team members on correct procedures for operations.
- Planned and delegated group and individual work assignments to trainees.
- Monitored training activities occurring on construction crews to promote maximum crew safety, performance and effectiveness.
- Acted as a liaison between crew members and management, facilitating open communication.
- Ensured all training activities complied with health and safety regulations.
- Conducted comprehensive training sessions for new hires on operational procedures.
Key Holder
Dunkin' Donuts
Lake Station
02.2018 - 08.2020
Education
High School Diploma -
Westside Leadership Academy
Gary, Indiana06-2018
Skills
- Customer service
- Quality assurance
- Time management
- Team leadership
- Problem solving
- Scheduling
- Task delegation
- Salesforce management
- Documentation and reporting
- Marketing
- Coaching and mentoring
- Competitor research
- Goal setting
- Decision-making
- Strategic planning
- Financial management
Timeline
Housekeeping Inspector
Residence Inn Marriott
06.2024 - Current
Sales Assistant
Residence Inn Marriott
06.2024 - Current
Front Desk Agent
Residence Inn Marriott
06.2024 - 06.2025
Customer Service Cashier
Walgreen's Pharmacy
12.2021 - 03.2023
Shift Manager
Pilot Travel Centers
08.2020 - 10.2022
Key Holder
Dunkin' Donuts
02.2018 - 08.2020
Crew Trainer
McDonald's
08.2017 - 01.2021
High School Diploma -
Westside Leadership Academy