Asiajona Bodie
Indianapolis
Summary
Dynamic customer service professional with extensive experience at Lowe's Distribution Center, excelling in conflict resolution and relationship building. Proven ability to enhance customer satisfaction through active listening and critical thinking. Skilled in managing high-stress situations, resulting in increased loyalty and repeat business. Strong product knowledge and empathetic communication drive successful outcomes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Lowes Distribution Center
01.2024 - 04.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Home Health Aide
Randall Residence
09.2024 - 03.2025
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Provided mobility assistance such as walking and regular exercising.
- Assisted disabled clients to support independence and well-being.
Cashier Team Lead
Rue 21 Store
03.2022 - 05.2023
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
Education
Diploma -
Warren Central High School
Indianapolis, IN05.2020
Skills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Relationship building
- Call center experience
Certification
Home health aide license
Timeline
Home Health Aide
Randall Residence
09.2024 - 03.2025
Customer Service Representative
Lowes Distribution Center
01.2024 - 04.2025
Cashier Team Lead
Rue 21 Store
03.2022 - 05.2023
Diploma -
Warren Central High School
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