Asif Ahmad Sofi
Bengaluru
Summary
Experienced aviation leader with over 18 years of expertise in Cabin Crew Operations and Performance, adept at driving operational excellence, enhancing customer satisfaction, and fostering team engagement. Seeking a challenging role to leverage proven leadership skills and industry knowledge to deliver exceptional inflight services.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Dy. General Manager - Inflight Services
Akasa Air
04.2024 - Current
- Promoted for exceptional leadership, overseeing 900+ professionals, ensuring seamless collaboration, and exceeding customer expectations.
Senior Manager - Inflight Services
Akasa Air
01.2023 - 03.2024
- Led a diverse team of 900 professionals, fostering collaboration, conducting performance reviews, and driving operational excellence.
Manager - Inflight Services
Akasa Air
01.2022 - 01.2023
- Played a key role in establishing Inflight Services Department, focusing on operational excellence and talent acquisition.
Base Manager
GO FIRST
05.2019 - 01.2022
- Managed a team of 700-900 flight attendants, ensuring exceptional customer experiences and operational efficiency.
Assistant Base In charge
Jet Airways
04.2015 - 05.2019
- Led and supervised Inflight Managers/Cabin Supervisors, focusing on performance management and guest satisfaction.
Education
Master of Science - MS - Science
Bangalore University
06.2005
Skills
- Airlines Operations (Overseeing 900 professionals in high-pressure environments)
- Aviation Regulations Compliance (Ensuring 100% adherence to safety standards)
- Team Leadership (Guiding teams to achieve and exceed performance targets)
- Performance Management (Reducing attrition levels by 20% through strategic initiatives)
- Talent Acquisition & Development (Conducting recruitment drives to onboard top-tier talent)
- Conflict Resolution (Resolving disputes and enhancing team cohesion)
- Customer Relations (Improving Net Promoter Score by 10 points through tailored service)
- Operational Excellence (Consistently exceeding SLAs and KPIs)
- Project Management (Achieving efficiency in project timelines)
Certification
- Internal Auditor Training Course on Quality Management – Customer satisfaction based on ISO 10002:2018
- Diploma in Performance Management from ISBM Hyderabad India.
- Project Management Fundamentals for Boeing.
- Boeing Airline Planning Workshop
- Achievement Motivation
- The 7 Habits of Highly Effective People
Timeline
Dy. General Manager - Inflight Services
Akasa Air
04.2024 - Current
Senior Manager - Inflight Services
Akasa Air
01.2023 - 03.2024
Manager - Inflight Services
Akasa Air
01.2022 - 01.2023
Base Manager
GO FIRST
05.2019 - 01.2022
Assistant Base In charge
Jet Airways
04.2015 - 05.2019
Master of Science - MS - Science
Bangalore University
- Internal Auditor Training Course on Quality Management – Customer satisfaction based on ISO 10002:2018
- Diploma in Performance Management from ISBM Hyderabad India.
- Project Management Fundamentals for Boeing.
- Boeing Airline Planning Workshop
- Achievement Motivation
- The 7 Habits of Highly Effective People
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