Asif Akram

• Provided technical leadership and delivered innovative products and services to address customer specific requirements.
• Reviewed existing systems and made recommendations for improvements.
• Worked with teams of talented software engineers to define, build and maintain cloud infrastructure.
• Understood client needs and objectives by conducting proactive customer and data analysis.
• Set up hardware and software in optimal configurations to meet network performance requirements.

• Served as primary point of contact for support relating to owned solutions and products.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
• Provided guidance on installing and integrating new hardware components and software to remote clients.

• Drafted post-mortem documentation analyzing instances of network system failures and detailing required repair and restoration efforts.
• Diagnosed network problems involving combination of hardware, software, power and communications issues.
• Managed full network stacks and maintained uptimes of [95]%.
• Managed and administered load balancing tasks for Aruba networks, routing and shaping traffic to reduce service interruptions and network strain.
• Remotely analyzed and diagnosed complex network faults for [Type] end-users, recommending and implementing corrective measures.

· Address user tickets regarding hardware and software through inbound calls and
emails.
· Conduct remote troubleshooting and help installation or upgrade of hardware and
software.
· Respond to service, product, technical, and customer- relations questions on
subjects such as features, specifications, and repairs on current and discontinued
products, parts, and options, based on customer entitlement (warranty through
mission- critical).