Asif Ali
Product Specialist
New Delhi,DL
Summary
Seasoned professional with expertise in customer success, account management, and technical support. Proven track record in resolving CRM platform issues, including Salesforce, and optimizing business processes to enhance support efficiency. Skilled in collaborating with cross-functional teams, mastering product details, and delivering exceptional client service. Experienced in managing end-to-end support for business applications, including the Annaplan application, with a focus on continuous improvement and automation. Proficient in cryptocurrency application support and trading, with a deep understanding of market dynamics and trading platforms.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Product Support Specialist
Gartner
05.2023 - Current
- Resolve issues for internal business applications, including CRM platforms, by clarifying and analyzing root causes, researching solutions, implementing resolutions, and troubleshooting.
- Collaborate with Product, Data, and IT teams to streamline workflows, test and implement new features, and ensure applications are user-friendly.
- Conduct testing in User Acceptance Testing (UAT) environments before production release to ensure new features and fixes meet business requirements.
- Identify patterns and trends in ticket data to reduce recurrence and enhance support efficiency.
- Optimize business processes through simplification, automation, and continuous improvement.
- Master product details to assist Product Owners and the Change Management team in enhancing product features, communications, and training.
- Manage end-to-end support for the Annaplan application, serving as the subject matter expert.
- Deliver exceptional customer service with a client-centric approach, consistently prioritizing based on business impact and ensuring prompt resolution of issues.
Technical Support Manager
Veda Informatics Pvt. Ltd.
8 2021 - 10.2022
- Attended Help shift (Zendesk) tickets and solved user queries
- Coordinated with developers and stakeholders through email and Slack platform for tech support to inform them about the bugs faced by applications
- Researched coins market pair for missing coins from coinmarketcap.com, coingecko.com and other popular websites to add them to the HODL application
- Traded on the app to check if everything is running smoothly
- Was responsible for regularly checking and updating social media coverages related to Crypto coins
- Updated and kept record of everything in the excel sheet.
Business Development Executive
BYJU'S
10.2020 - 01.2021
- Worked closely with line manager and a group of 20 people to create and execute projects worth 4 lakhs or generate 4 sales to drive pipeline and close arrangements
- Conducted minimum of 5 zoom meetings with students and parent to educate them about the latest technologies in education business
- Made a minimum of 150 calls every day with a minimum duration of 2.5 hours for each call
- Provided evaluation, proposition and took orders via emailing, telephone and web instruments.
Senior Agency Manager
ICICI Prudential Life Insurance
06.2019 - 09.2020
- Successfully dealt with an outreach group of 25+ individuals to meet and accomplish deals objectives
- Developed and actualized deals intended to extend client base and increase client maintenance
- Did competition research and created techniques to stand apart as an organization against contenders
- Monitored presentations of outreach groups and individuals and attempted to build everyday camaraderie among financial advisors
- Provided amazing client care consistently with 100% clarity.
Education
MBA - International Business
Lovely Professional University
Phagwara, India 05.2017 - 05.2019
Timeline
Product Support Specialist
Gartner
05.2023 - Current
Business Development Executive
BYJU'S
10.2020 - 01.2021
Senior Agency Manager
ICICI Prudential Life Insurance
06.2019 - 09.2020
MBA - International Business
Lovely Professional University
05.2017 - 05.2019
Technical Support Manager
Veda Informatics Pvt. Ltd.
8 2021 - 10.2022
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