Asif Ali
New Delhi
Summary
Adept Workshop and Service Manager at Royal Enfield Service Centre, I spearheaded initiatives that significantly enhanced team productivity and customer satisfaction. By implementing rigorous safety protocols and fostering a culture of continuous learning and professionalism, I successfully reduced workplace accidents and improved service delivery. My expertise in workshop organization and exceptional problem-solving skills have been pivotal in driving operational excellence and achieving strategic goals.
Overview
5
5
years of professional experience
Work History
Workshop Manager
Royal Enfield Service Centre
12.2021 - Current
- Collaborated closely with sales and marketing teams to understand customer needs better.
- Developed hands-on training programs for new employees, increasing their onboarding effectiveness.
- Scheduled maintenance and repair projects to maintain optimal performance of all equipment and systems.
- Maintained workshop activities in line with budget requirements.
- Maintained high safety standards, resulting in reduced workplace accidents and increased employee wellbeing.
- Optimized inventory management systems, ensuring accurate tracking of supplies and minimizing waste.
- Managed and led a team of technicians for optimal productivity and job satisfaction.
- Enhanced customer satisfaction by consistently delivering quality workmanship and meeting deadlines.
- Provided leadership, guidance and support to staff members.
- Monitored program performance and outcomes for successful delivery of services.
- Researched best practices and developed strategies to improve program outcomes.
- Utilized grant writing skills to secure additional program funding.
Service Manager
Royal Enfield Service Centre
09.2019 - 11.2021
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Resolved customer complaints in professional and timely manner.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Met with customers to discuss service needs and offer available solutions.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
Diploma - Automotive Engineering
Indian Institute Engineering
New DelhiSkills
- Scheduling and planning
- Workshop organization
- Repairs
- Workshop supervision
- Repairs proficiency
- Teamwork
- Problem-solving
- Time management
- Excellent communication
- Decision-making
- Staff training
- Maintenance management
- Professionalism
- Service planning
Timeline
Workshop Manager
Royal Enfield Service Centre
12.2021 - Current
Service Manager
Royal Enfield Service Centre
09.2019 - 11.2021
Diploma - Automotive Engineering
Indian Institute Engineering
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