Over 1 year of experience in finance and operations, with a strong focus on foreign exchange and compliance.
Proven track record as an Operational Executive at LuLu Forex, handling day-to-day forex operations.
Skilled in foreign exchange transactions, including currency buy/sell, rate management, and forex instruments.
Knowledgeable in KYC compliance, AML procedures, and RBI regulations, ensuring regulatory adherence.
Experienced in international university fee payments and cross-border remittance processing.
Proficient in cash management, financial reconciliation, and maintaining transaction accuracy.
Strong understanding of accounting practices and operational workflows in financial environments.
Holds an MBA in International Business and Marketing, with a focus on global trade, market strategies, and financial systems.
Completed a Bachelor of Commerce (B.Com) in Travel and Tourism, providing a foundation in commerce, service industry practices, and customer operations.
Overview
4
4
years of professional experience
6
6
Certifications
4
4
Languages
Work History
Operational Executive
Lulu Forex Pvt Ltd
07.2024 - 07.2025
Managed and streamlined customer relationship operations, ensuring timely and professional service delivery.
Conducted thorough KYC verification in compliance with RBI and AML guidelines.
Delivered prompt and professional customer service, addressing queries and resolving issues efficiently.
Managed international university fee payments, ensuring accurate and timely remittance.
Oversaw TCS (Tax Collected at Source) clearance and documentation for eligible transactions.
Coordinated inbound and outbound mailing operations, including customer communications and internal correspondence.
Utilized Slack for effective, real-time communication and collaboration across departments.
Fostered strong relationships with clients, customers, and internal teams, enhancing trust and communication.
Trained and guided junior staff on KYC, compliance, and customer service procedures.
Conducted regular internal audits to verify compliance with RBI, AML, and company policies.
Identified discrepancies in operational processes and recommended corrective actions to management.
Coordinated with compliance teams during external audits and inspections, ensuring full cooperation and transparency.
Prepared and submitted audit reports and follow-up actions to senior management.
Coordinated with banks, payment gateways, and internal departments for smooth transaction settlements.
Handled high-volume foreign exchange transactions including currency buying/selling and rate negotiations.
Accounting Intern
Enbridge International Training Campus
09.2021 - 02.2022
Gained practical, hands-on experience in core accounting functions and daily financial operations.
Performed bookkeeping tasks, including accurate entry of financial transactions and general ledger updates.
Conducted bank and ledger reconciliations, ensuring accurate alignment of financial statements.
Assisted in the preparation of monthly, quarterly, and annual financial reports under supervision.
Entered and validated financial data using Tally ERP, SAP, and advanced Excel functions.
Participated in internal audit preparation, helping identify and rectify minor discrepancies.
Communicated regularly with the finance team to ensure workflow consistency and reporting accuracy.
Education
MBA - International Business & Marketing
Mahatma Gandhi University
Kerala, India
04.2001 -
Bachelor of Commerce - Travel And Tourism
Kerala University
Kerala, India
04.2001 -
Skills
Operational efficiency
Organizational skills
Communication
Risk Management
Critical Thinking
Teamwork and collaboration
Decision-making
Problem-solving abilities
Time management
Supply chain management
Management
Operations management
Team leadership
Strategic and execution
Operational efficiency
internship
Internship Done at “Traco cables company limited, Ernakulam, India”
(1 April 2023 – 31 May 2023)
Rotated through Finance, Human Resources, and Operations departments for cross-functional exposure.
Supported invoice processing, data entry, and daily financial documentation using MS Excel.
Helped coordinate training programs, performance tracking, and basic payroll tasks in the HR department.
Observed and supported supply chain activities including inventory updates and vendor coordination.
Gained hands-on experience with corporate systems and documentation in a manufacturing environment.
Developed strong foundations in corporate communication, team collaboration, and process efficiency.
PROJECT
MBA Final year project on “A Study on brand switching behavior of customers among shampoo brands.”
BCOM Final year project on “A study on the performance of transport industry in tourism with special reference to Alappuzha district.