Branch Manager with extensive experience at Kotak Mahindra Bank, specializing in strategic oversight and portfolio management. Drove substantial sales growth through targeted team training and robust customer relationship management. Focused on operational efficiency and strict adherence to compliance and audit standards. Dedicated to achieving results and cultivating high-performance teams.
Branch Manager - Retail Branch Banking, Kotak Mahindra Bank, Allahabad, U.P, 08/01/17, Present, Service Manager, Kotak Mahindra Bank, 08/01/14, 07/31/17, Branch Operation Manager, Axis Bank Ltd, Agra, U.P, 04/01/10, 07/31/13, Personal Banker Sales, HDFC Bank Ltd, Dadri, U.P, 07/01/07, 03/31/10
Achievement of Business Targets / Overall branch supervision, Achievement of Incremental No (both resident and nonresident), Achievement of Incremental Value (both resident and nonresident) with fungibility, Achievement for target on all cross sell products (De mat, Credit Cards, Mutual Funds, Insurance, Investment Advisory, Assets), Program / Channel Management (Manage and achieve on parameters of Corporate salary, HNW, portfolio), Controlling staff and groom them to ensure that they will meet their productivity in terms of sales., Ensuring that the financials of the branch are under control and the branch adheres to the Know Your Customer (KYC) and Anti-Money Laundering (AML) norms at all times., Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level., Monitoring the branch sales targets, implementing competent strategies in coordination with the branch and the sales team with a view to penetrate new accounts and expand existing ones for a wide range of financial products & services., Monitor all branch operations & PB productivity, High attention to detail, accuracy as well as customer service orientation., Adhere to transaction TAT and queue management., Identifying and networking with prospective clients; generating business from existing accounts and achieving profitability and increased sales growth., Implementation of sales strategy of management., Accountability of branch audit and compliance., Leading a team primarily to sell Liability products., As a product & Sales Trainer, train the Branch Co-Ex about the product and its complexities, target audience and market situations., Playing a major role in making area-wise beat plans for the executives to facilitate them to make cold as well as hot sales calls., To create and maintain a database of customers segment wise for different products for sending mailer and other marketing materials., Handling the big HNI customers & sales other financial products., Documents verification related to the account., Responsible for maintaining FTNR below 2% of the branch.