Asif Khan

Primary Responsibilities:

• Manage end-to-end collection process, including contacting customers for outstanding payments, resolving payment discrepancies, and negotiating payment terms.
• To develop and implement effective collections strategies to reduce delinquency and improve cash flows.
• Responsible for handling open AR on rejected invoices within the Collection department.
• Keep detailed and up-to-date records of collection activities, including customer interactions and payment statuses, and regularly update management on progress and outcomes.
• Utilizing strong negotiation skills to communicate with customers and resolve payment discrepancies or disputes.
• Initiating key cash movement: Cash Application, Cash Adjustment, Netting, Write-off, also generating Credit memo where required.
• Handling week-on-week reconciliation of the disputes raised and disputes resolved.
• Handling clients both offshore and third party.
• Regularly analyze aging reports and forecast cash collections to support financial planning and decision-making.
• Provide timely and accurate reporting on collection performance and key metrics to management.

Secondary Responsibilities:

• Provide weekly updates on the top 30 accounts receivable, highlighting significant developments and actions taken.
• Compile and present hourly production data for team performance analysis and operational oversight.
• Work with the Project Manager to streamline OTC processes, including converting customers from check payments to ACH payments, to enhance efficiency.
• Prepare comprehensive write-off packets and lien waivers, ensuring proper documentation and compliance with company policies.
• Prepare the roster for the entire team, ensuring accurate scheduling and coverage.

• Responsible to handle in-bound and make out-bound calls to connect with GSK( GlaxoSmithKline) customers.
• Analyze accounts and set targets - Collection plan/strategy at the beginning of the month.
• Manage collection processes, provide early-stage customer service, and, where necessary, raise cases involving customer complaints.
• Coordination with customers and cash application team for remittance advice.
• Review the account's purchase and payment history, and suggest credit limit and release order.
• Making decisions on daily rejected payments by the bank, based on discussions with the customer.
• Solving routine problems over the calls and emails.
• Helping customers in case of any payment problems before and after the due dates.
• To be well-versed in customer problems and try to resolve them.
• Support the business by understanding customer disputes, assist with the research on residuals.
• Working on aging to achieve monthly targets and following up on past dues every day.

• Provide consultation services to address potential clients' interest in visas, mainly by email, telephone, and face-to-face meetings.
• Presenting and marketing immigration services to current and potential clients.
• Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made.
• Follow up on new leads and referrals resulting from field activity.
• Develop and maintain sales materials and current product knowledge.
• Establish and maintain current client and potential client relationships.
• Identify and resolve client concerns.
• To provide regular follow-up on inquiries received.
• Proactively monitoring changes to various immigration regulations.

• Actively engage with potential members to understand their fitness goals and needs.
• Present gym membership options and benefits in a clear and persuasive manner.
• Maintain a CRM system to track and follow up with leads regularly.
• Build and maintain strong relationships with existing members to ensure retention.
• Address member inquiries, concerns, and feedback promptly and professionally.
• Meet or exceed monthly and quarterly sales targets and KPIs.
• Continuously monitor and report on progress toward sales goals.
• Stay updated on the gym's facilities, classes, and services to effectively communicate their value to potential and existing members.
• Educate members on the benefits of various fitness programs and personal training options.