Asif Khan
Customer Service Team Lead
Chimbel Panaji
Summary
To work for a progressive firm in a motivating and challenging environment that provides opportunities to grow and utilize my potential, and to achieve the organisation’s goal while achieving my own. Respected and dedicated professional with experience providing internal employee development, team effectiveness and leadership development consulting to all levels of an organization with problem solving attitude aids in achieving targets and fostering long-term customer relationships.
Overview
14
14
years of professional experience
2010
2010
years of post-secondary education
3
3
Languages
Work History
Support Consultant Team Leader (Customer Service)
Open Destinations InfoTech Private Limited
02.2017 - Current
- Delegate tasks and set deadlines, to the teams. Oversee day to day operations and monitored team performance.
- Report on metrics and conduct performance reviews for the team. Evaluate employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Discover training requirements and provide coaching and mentoring. Motivate team members and resolve issues or conflicts. Encourage out of box ideas.
- Ensure delivery of products exceeds the customer's expectations and adds value.
- Ensure alignment of customers and internal stakeholders to manage situations such as incidents and escalate problems that cannot be prevented.
- Resolving client issues by troubleshooting software related issues through ticket system (a computerized system for organizing service requests).
- Providing valuable and clear verbal & written communication to clients through Skype chat, calls, e-mails and support log tickets.
- Coordinate with internal team to identify & resolve issues as well as opportunities for improvement of systems and service.
- Performing build, trunk and regression testing’s and completing these and other associated tasks within the time frame set by the manager.
- On Job Trainings to the new joiners on the application products, assigning tasks to fellow colleague, following up on the tasks and reporting these daily responsibilities and tasks to the Managers.
Customer Service Representative (Inbound Call Centre)
Tanfeeth (ENBD)
04.2014 - 09.2015
- Assisting the Priority, Business & Personal banking customers- with regards to their accounts, credit cards & loans with the bank.
- MIS Reporting – Preparing monthly team sales & adherence report for the management.
- Lean Coordinator of the team-working closely with the team leader to support the team in order to achieve the target performance.
- Tele Sales – Out performed in selling the Met Life Insurance.
- Off Phone Activities- Supporting the new hires and the team members in absence of the Team Leader. Also performing activities as scheduled by the work force management in a given time.
Trainee Technician and Sales (IT Retail Store)
Keystone India. (Apple Company)
01.2011 - 01.2012
- Solving customer problems to the best of my ability and knowledge.
- Selling machines to match the customer requirements and provide complete satisfaction.
- Maintaining the petty cash & preparing daily sales report.
Education
Bachelor’s degree - Commerce
S.S. Dempo College of Commerce & Economics- Goa University
Intermediate (Pre University Course) - undefined
Vaicuntrao Sinai Dempo College of Commerce and Economics H.S.S.C
Skills
- Comprehensive problem-solving abilities
- Good verbal and written communication skills
- Self-motivated person
- Willingness to learn new things
Extra-Curricular Activities
Participated in ENGLISH SPEAKING AND PERSONALITY DEVELOPMENT course. Played Volleyball for higher secondary school and for university at Zonal level and secured 2nd place. Played inter house football and tie breaker and secured 2nd place. Participated in NSS Miramar beach cleaning drive. Donated clothes and sold stamps as NSS drive.
Mobile Numbers
- 0091-9764830765
- 9284803885
Email Addresses
- Asif1488.khan@gmail.com
- Asifk1488@gmail.com
Father's Name
Sikander Khan
Personal Information
- Date of Birth: 04/22/90
- Nationality: Indian
- Marital Status: Married
Professional Courses
- Diploma in HARDWARE AND NETWORKING, 1 Year 6 months, Jetking Institute, A
- Diploma in computer HARDWARE AND NETWORKING, 2 Months, NIIT Institute, Good
- Diploma in COMPUTER MANAGEMENT, 79%
- Diploma in COMPUTER TYPING, 45 w.p.m.
Timeline
Support Consultant Team Leader (Customer Service)
Open Destinations InfoTech Private Limited
02.2017 - Current
Customer Service Representative (Inbound Call Centre)
Tanfeeth (ENBD)
04.2014 - 09.2015
Trainee Technician and Sales (IT Retail Store)
Keystone India. (Apple Company)
01.2011 - 01.2012
Intermediate (Pre University Course) - undefined
Vaicuntrao Sinai Dempo College of Commerce and Economics H.S.S.C
Bachelor’s degree - Commerce
S.S. Dempo College of Commerce & Economics- Goa University
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