ASIF P A
Cochin,India
Summary
Experienced Senior IT Executive with over 7 years in Retail industry. Excellent reputation for resolving problems and improving customer satisfaction. Offers flexible schedule to deliver on team goals.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Senior Technical Support Executive - IT
Cube Innovators Pvt Ltd
Cochin
01.2023 - 01.2024
- Implementation of Contentverse DMS in Client Premise
- Provide onsite and online Technical support
- Study & Analyze, Development, Implementation, Rollout, Training and support of Standard DMS Software integrated with backend software and analytics.
- Conducted server back-up and recovery operations in line with protocols.
- Guaranteed client satisfaction, consulting with QA to verify company standards were met.
- Supported team by demonstrating respect and willingness to help.
Senior IT Executive
Bismi Hypermart Pvt. Ltd
Cochin
01.2016 - 01.2023
- To support users for easy functioning with systems
- Maintaining SQL Database at all stores & HO
- Maintaining SQL Server 2008 R2 at stores
- Manage IT integration of various Assets Records
- Hands on with various IT systems, especially POS
- Interacting with Business users, to assist in effective usage of application systems and understand new requirements
- Interacting with third party / inhouse developers for continuous enhancements / bug fixing / new features
- Coordinating with stores for IT related concerns
- Managing IBM server at Stores, Warehouse and Regional Office
- Monitoring back up schedules at stores
- Maintaining 100+ POS machines in region
- Training of business users and Retail users
- Accountable for adherence of all IT procedures and policies
- To assure the proper functioning of Warehouse & Zonal office in their day-to-day business operations
- Facilitate new Stores rollout activity related to IT infrastructure and application is completed as per business plan
- Handling Desktops, Laptops, Printers, Scanners etc.
Education
B. TECH (Computer science engineering) - Computer Science And Engineering
Al-Azhar college of Engineering and Technology (AACET), MG university
Kerala, India 06.2010 - 03.2014
Skills
- Python Language
- MSSQQL
- SAP S4 HANA
- Polaris ERP
- HTML, JavaScript, CSS
- IT Support
- Visual Studio Code
- Office 365
- Problem-solving
- Desktop support services
- System administration
- Application support
- Desktop support
- Technical issues analysis
- Microsoft Office 365
- SQL experience
Certification
- Microsoft Certified System Administrator(MCSA) certified on Windows Server 2012
- National cadet corps (NCC) B certificate holder
Languages
English, Hindi, Malayalam & Tamil
Personal Information
- Passport Number: M3661551
- Date of birth: 12/16/91
- Nationality: Indian
- Marital status: Married
Custom
ASIF P.A, Senior Technical Support Executive - IT, ASIF P.A, Cochin, Kerala, +91 9633315574, asifprahim@gmail.com, Responsibilities & Job Profile, https://www.linkedin.com/in/asif-p-a-a7950b66
Timeline
Senior Technical Support Executive - IT
Cube Innovators Pvt Ltd
01.2023 - 01.2024
Senior IT Executive
Bismi Hypermart Pvt. Ltd
01.2016 - 01.2023
B. TECH (Computer science engineering) - Computer Science And Engineering
Al-Azhar college of Engineering and Technology (AACET), MG university
06.2010 - 03.2014
- Microsoft Certified System Administrator(MCSA) certified on Windows Server 2012
- National cadet corps (NCC) B certificate holder
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