Overview
Work History
Education
Skills
Timeline
Summary
Accomplishments

ASIF SHAIKH

Customer Service
Kalyan

Overview

5
5
years of professional experience
3
3
years of post-secondary education
4
4
Languages

Work History

Experience Assistant Manager

Atomberg Technologies
Navi Mumbai
09.2021 - Current
  • Vendor managers facilitate and maintain relationships between your organization and vendors/partners, negotiating contracts, creating standards for the vendors, and finding the best available vendors.
  • Increased customer satisfaction by resolving issues.
  • Led projects and analyzed data to identify opportunities for improvement.
  • Worked with customers to understand needs and provide excellent service.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.

Customer Service Team Lead

Atomberg Technologies
06.2020 - 08.2021
  • Coached new team members on service techniques and provided scoring through quality assurance program.
  • Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Sr. Service Exe

Atomberg Technologies
04.2019 - 06.2020
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Managed team of employees, overseeing hiring, training and professional growth of employees.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

Inbound Customer Service Representative

Conneqt Business Solutions Limited
02.2018 - 03.2019
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Educated customers about product terminology, features and benefits to improve sales and customer satisfaction.
  • Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.

Education

Bachelor of Science - BS - Information Technology

Kalyan Wholesale Merchants Education Societys Laxmen Devram Sonavane College of Arts & Commerce At Kalyan Dist
01.2015 - 01.2018

Licenses & Certifications - undefined

Skills

undefined

Timeline

Experience Assistant Manager - Atomberg Technologies
09.2021 - Current
Customer Service Team Lead - Atomberg Technologies
06.2020 - 08.2021
Sr. Service Exe - Atomberg Technologies
04.2019 - 06.2020
Inbound Customer Service Representative - Conneqt Business Solutions Limited
02.2018 - 03.2019
Kalyan Wholesale Merchants Education Societys Laxmen Devram Sonavane College of Arts & Commerce At Kalyan Dist - Bachelor of Science - BS, Information Technology
01.2015 - 01.2018
- Licenses & Certifications,

Summary

Dedicated Customer Service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced Team Lead with over 4 years of experience in Customer Service. Excellent reputation for resolving problems and improving customer satisfaction.

Accomplishments


  • Writing Customer Service Emails - LinkedIn
  • Customer Service: Problem Solving and Troubleshooting - LinkedIn
  • Talking to Customers - LinkedIn
  • Project Management Foundations: Requirements - LinkedIn

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