Asif Shaikh

• Working on Microsoft O365. Creating, updating and configuring email accounts
• Working on Azure Active Directory as well as Microsoft Intune
• Creating and configuring Microsoft Teams for users
• Working on WebTitan Security Solution
• Responding to technical support calls from end users of computers and software applications
• Setting up and installing new computers, networks and software
• Setting up user accounts and profiles on laptop
• Installing updates, known as patches, to software applications
• Installing and configuring operating systems, anti-virus software and other applications such as Microsoft Office
• Diagnosing and fixing network problems and hardware or software faults
• Maintaining inventories of hardware and software
• Keeping record of issues and faults along with solutions, for future reference
• Identified and corrected system faults to minimize operational system downtime
• Performed scheduled service work, installations, testing and repairs
• Resolved issues related to operational components for LAN, WAN and voice systems

• Handling day-to-day customers
• Handling new enquires by old and new customers
• Troubleshooting Desktop's, Laptop's, Printer's etc
• Troubleshooting Desktop's, Laptop's, Printer's etc
• Installing OS, Driver, Antivirus and also other Software installation
• Maintaining and installing technological equipment (e.g., routers) or peripheral devices
• Replacing Laptop screen, keyboard and other devices
• Upgrading firmware, software, and outdated hardware systems
• Providing technical support to customers and resolving technical errors
• Setup new Desktop PCs and Laptop's
• Performing on-site analysis, diagnosis, and resolution of complex Desktop's and Laptop's problems for customers and recommending and implementing corrective solutions, including off-site repair for customers as needed
• Developed and maintained courteous and effective working relationships

Residential Engineer at KOSO India Pvt. Ltd.

• Provided functional and technical support, troubleshooting and diagnosing hardware and software problems, including desktop, laptop, LAN, and remote systems
• Deploy and configuring PCs, Workstations and Laptops
• Operating system installation of Windows 10, 8.1, 7, XP, VISTA
• Installation and configuration of Windows server 2008, 2012, 2016
• Support LANs, WANs, network segments, internet, and intranet systems
• Responsible for responding to user calls on hardware issues
• Outlook configurations and supports for existing and new users
• Responsible for ERP software configurations (Worktop-LN)
• Ensure design of system allows all components to work properly together
• Troubleshoot problems reported by users
• Responsible for patches installation
• Attending maintenance calls by users
• Installing basic OS and supporting software as per guidelines of organization
• Disable unnecessary services on computers
• Monitoring every user's PC for proper updating of antivirus
• Providing information to new users about company policy for usage of each software
• Perform daily system monitoring, verifying integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups
• Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary
• Apply OS patches and upgrades on regular basis, and upgrade administrative tools and utilities
• Manages Windows network (users, computers, printers, etc.) with Active Directory
• Responsible for maintaining network printers, toner installation, scan folder creation
• Installing and configuring new equipment's and software as per organization policy
• Configure CPU, memory, and disk partitions as required
• Installing, configuring, managing and maintenance of servers and workstations
• Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations
• Removed malware, ransomware, and other threats from laptops and desktop systems
• Configured hardware, devices, and software to set up work stations for employees
• Maintained inventory of installed desktop hardware and software components to keep records accurate and updated
• Explained technical information in clear terms to promote better understanding for non-technical users
• Assisted end-users with conference room equipment setup and operation
• Patched software and installed new versions to eliminate security problems and protect data
• Provided authorized users with technical support and advice regarding proper use and functionality of equipment
• Monitored systems in operation and quickly troubleshot errors
• Collaborated with vendors to locate replacement components and resolve advanced problems
• Coordinated with systems partners to finalize designs and confirm requirements

• Configured hardware, devices, and software to set up work stations for employees
• Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations
• Maintained inventory of installed desktop hardware and software components to keep records accurate and updated
• Removed malware, ransomware, and other threats from laptops and desktop systems
• Installing basic OS and supporting software as per guidelines of organization
• Attending maintenance calls by users
• Providing information to new users about company policy for usage of each software
• Supporting Balance, Bharat Irrigation, CGM, POS etc
  Software's which is developed by company
• Creating Server & Client (Node) of Software
• Troubleshooting technical Quarries with respect to Software's
• Giving Software Support through Phone or Accessing Clients PC via Team viewer on Internet
• To handle customer & solving their queries as per quality standard of company
• Processes customer requests in timely and accurate manner
• Testing of existing software's developed by company after up gradation
• Maintaining good working relationship with customers and other
  professionals (e.g., Software Developers)
• Giving software training to new employees

• Supporting M-VAT (Sales Tax) Software which is developed by company
• Creating Server & Client (Node) of Software
• Troubleshooting technical quarries with respect to Software
• Managing Different OS like Windows98, XP, and 2000 Server 2003
• Giving Software Support through Phone or Accessing Clients pc via Team viewer on Internet
• Working on SQL 97, 2000, 2005
• Installing SQL on various Systems and laptop
• Migrating database from Server to Client or Client to Server
• Checking emails from our existing clients for technical problems or quarry
• Provide problem analysis and resolve client issues with aid of available helpdesk tools (e.g. help files and Knowledge base articles)
• Daily Client Follow-up. Talking with staff/clients through series of actions, either face to face or over telephone
• Upgraded operating systems and computer software to perform compatibility with programs
• Connected to computer of client using remote link to install programs and applications
• Installed and maintained hardware and computer peripherals to store tangible components