Asif Shaikh
Pune
Summary
Results-driven Operations & Sales Professional with 10+ years of experience in the travel industry, specializing in reservation operations, customer success, and team leadership. Proven expertise in workflow optimization, quality assurance, escalation management, and process improvement. Strong track record in driving revenue growth, improving service delivery, and ensuring SLA compliance while delivering exceptional customer experiences.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
12
12
years of professional experience
3
3
Languages
Work History
Operations Manager
ReservationKart.com
02.2023 - Current
- Lead end-to-end reservation operations ensuring high service quality and customer retention.
- Manage daily operational workflows and monitor team performance.
- Handle escalations and resolve complex customer issues efficiently.
- Implement process improvements to enhance productivity and service standards.
- Ensure compliance with SLA, quality benchmarks, and business KPIs.
Senior Sales Advisor
Travelopod
08.2021 - 12.2023
- Delivered high-quality travel solutions and consistently achieved sales targets.
- Built strong customer relationships through personalized service.
- Managed reservations, fare rules, and customer queries using CRM systems.
- Increased revenue through effective upselling and cross-selling strategies.
Sales Expert
Fareportal
06.2016 - 07.2020
- Achieved strong sales performance in domestic and international bookings.
- Handled customer inquiries, fare negotiations, ticketing, and itinerary planning.
- Maintained high customer satisfaction and repeat business.
- Utilized CRM tools to manage leads, pipelines, and conversions.
Customer Service Associate
Tech Mahindra
01.2014 - 04.2016
- Provided end-to-end customer support for travel and service operations.
- Resolved customer complaints and service issues within SLA timelines.
- Maintained quality standards and customer satisfaction scores.
- Recognized for strong communication and problem-solving abilities.
Education
Bachelor’s Degree -
Modern Institute of Engineering & Management
Raigad01.2009
Skills
Operations Management
Sales & Revenue Growth
Customer Success & Retention
Team Leadership & Coaching
ERP & Reservation Systems
Quality Assurance
Escalation & Conflict Management
CRM Systems
Workflow Optimization
Budgeting & Reporting
Problem Solving & Decision Making
Communication & Negotiation
SLA Compliance
Reservation Management
Customer Relationship Management
Timeline
Operations Manager
ReservationKart.com
02.2023 - Current
Senior Sales Advisor
Travelopod
08.2021 - 12.2023
Sales Expert
Fareportal
06.2016 - 07.2020
Customer Service Associate
Tech Mahindra
01.2014 - 04.2016
Bachelor’s Degree -
Modern Institute of Engineering & Management