MS Excel
Asif Shaikh
Director Of Operations
Thane
Summary
Results-driven Operations Leader with 15+ years of experience in healthcare operations and Revenue Cycle Management (RCM), specializing in operations leadership, process improvement, business transformation, and client management. Played a key role in establishing and scaling healthcare operations from 18 employees to over 900 as part of the founding leadership team at Trubridge Healthcare India Pvt. Ltd. formerly known as Viewgol Healthcare Technologies Pvt. Ltd.
Proven expertise in building and leading high-performing global delivery teams across Operations, Training, Quality, Process Improvement, and Business Excellence functions. Experienced in driving operational excellence through automation, BOT development, workflow optimization, and performance management initiatives. Skilled in improving revenue recovery, enhancing productivity, strengthening compliance, and delivering data-driven business insights through executive reporting and client reviews.
Recognized for developing scalable operational frameworks, fostering accountability-driven culture, and consistently delivering business growth, operational efficiency, and client satisfaction.
Overview
3
3
Languages
14
14
years of professional experience
Work History
Director of Operations
Trubridge Healthcare India Pvt. Ltd.
08.2021 - Current
- Directed end-to-end physician and hospital RCM operations across multiple specialties, ensuring operational experience, revenue growth, and high client satisfaction.
- Managed a team of 500+ employees, including managers, team leaders, team coaches, AR analysts, and billers across multiple functions, such as billing and rejections, AR follow-up, denial management, payment posting, credit balance, and patient statements.
- Managed a $25M+ annual revenue portfolio, driving operational efficiency, profitability, and productivity improvements.
- Improved key performance metrics, including AR Days, denial rates, clean claim rates, aging inventory, and overall revenue cycle performance.
- Collaborated with the client success team, executive leadership, and sales team to strengthen relationships, support business growth, and achieve a 95% client retention rate.
- Led automation and process improvement initiatives in partnership with technology and business excellence teams, reducing manual efforts, and improving operational accuracy.
- Directed workforce planning, forecasting, budgeting, and cost optimization strategies to support business objectives and operational stability.
- Utilized Power BI and advanced analytics to develop operational dashboards, reporting, and drive data-driven decision-making.
- Managed governance reviews, client escalations, transitions, and process migration initiatives, while ensuring service continuity and operational compliance.
Senior Operation Manager
Trubridge Healthcare India Pvt. Ltd
04.2020 - 08.2021
- Managed end-to-end physician billing operations with accountability for revenue cycle performance, operational excellence, client satisfaction, and business delivery outcomes.
- Led and managed a team of 300+ employees, with a strong focus on productivity optimization, workforce planning, resource utilization, and performance management.
- Directed the transition and stabilization of new client accounts by ensuring seamless operational onboarding, process alignment, and successful delivery integration.
- Developed and implemented strategic work allocation models based on client priorities, business requirements, and team capacity, resulting in improved operational efficiency and productivity.
- Designed and implemented reconciliation processes for Payment Posting operations, reducing missing payment instances by 80%–85% through process controls and data validation mechanisms.
- Monitored operational performance metrics and identified business growth opportunities, presenting actionable insights to leadership that contributed to a 2x increase in FTE expansion across three client accounts.
- Created and implemented standardized canned note templates to improve effort tracking, workflow consistency, productivity visibility, and operational reporting accuracy across teams.
- Developed report-level audit logic and automation controls that eliminated manual audit efforts and generated operational savings equivalent to 2 FTEs.
- Prepared and presented Weekly Business Review (WBR) reports to clients, highlighting operational performance, productivity trends, SLA adherence, key risks, and process improvement opportunities.
- Drove FTE optimization, capacity planning, and resource allocation strategies to improve operational efficiency, workforce utilization, and cost management.
- Led performance management initiatives, including goal setting, employee coaching, succession planning, and talent development, to build high-performing teams and improve employee engagement.
- Collaborated with Quality Assurance, Training, and Operations teams to drive process standardization, quality improvements, and operational excellence initiatives.
- Led productivity and utilization improvement initiatives across multiple accounts by leveraging operational analytics, KPI monitoring, and process optimization strategies.
- Conducted root cause analysis (RCA) and implemented corrective and preventive action plans (CAPA) to address operational gaps, improve quality, and reduce process inefficiencies.
- Managed client escalations proactively while ensuring compliance with SLA commitments, operational targets, and client expectations.
Team Leader
Trubridge Healthcare India Pvt. Ltd
02.2019 - 03.2020
- Managed and supervised a team of 30 employees, ensuring smooth day-to-day operations, and achievement of productivity, quality, and service level targets.
- Oversaw end-to-end medical billing operations, including charge posting, payment posting, accounts receivable (AR) follow-up, and denial/rejection management.
- Led team performance management initiatives by monitoring productivity, quality scores, and SLA adherence, while driving continuous operational improvements.
- Conducted regular team huddles, performance reviews, coaching sessions, and refresher trainings to enhance employee engagement, productivity, and process knowledge.
- Increased customer satisfaction by closely monitoring service quality standards, and addressing any issues promptly.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Collaborated with clients, internal stakeholders, and cross-functional teams to resolve escalations, address operational challenges, and implement process improvement initiatives.
- Analyzed ProHance KPIs, productive time on system (TOS), time away from system, and utilization metrics to identify efficiency gaps and recommend performance improvement opportunities.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Team Leader
Amsys Innovative Solutions
05.2017 - 01.2019
- Managed and supervised a team of 25 employees, ensuring smooth day-to-day operations, and achievement of productivity and quality targets.
- Planned and allocated work assignments based on team capacity, business priorities, and client requirements, to maintain operational efficiency.
- Monitored and managed daily shrinkage activities, ensuring optimum workforce utilization, and adherence to operational schedules.
- Provided real-time floor support by resolving process-related and system-related queries to minimize productivity impact, and improve team performance.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Conducted system and process training sessions for new hires to ensure smooth onboarding, and faster adaptation to operational workflows.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Tracked team productivity, quality scores, and performance metrics regularly, while conducting weekly performance review sessions to drive continuous improvement.
- Identified bottom performers through performance analysis, and provided targeted refresher training, coaching, and performance improvement support.
AR Associate
Bizmatics India Pvt. Ltd.
08.2015 - 05.2017
- Reduced aging accounts receivable balances with timely follow-ups.
- Served as the primary subject matter expert for AR processes, ensuring accurate claim resolution, and timely follow-up.
- Analyzed aging reports to identify trends, developing action plans to improve collections, and reduce AR days.
- Conducted root-cause analysis on denials and underpayments, recommending process improvements for enhanced revenue recovery.
- Trained and mentored new hires on AR workflows and best practices, fostering a knowledgeable team environment.
Senior Patient Financial Service Executive
Health Prime Service India Pvt. Ltd.
02.2012 - 08.2015
- Reviewed patient accounts thoroughly to verify balance accuracy and ensure accurate billing records, contributing to improved financial transparency and account integrity.
- Applied and reconciled patient and insurance payments accurately, while maintaining consistency and accuracy.
- Processed weekly and monthly patient statements in a timely manner, ensuring that patient responsibility is accurate.
- Handled inbound patient calls professionally by addressing billing inquiries, resolving account-related concerns, and delivering a positive patient experience.
- Conducted soft outbound collection calls with a patient-focused approach, supporting timely account resolution through effective and respectful communication.
- Posted and reconciled insurance and patient payments efficiently, ensuring prompt account updates, and minimizing payment discrepancies and reconciliation issues.
Education
Bachelor of Computer Applications - Computer Applications Development
Periyar University
Salem, India 04.2001 -
Higher Secondary Certificate - Commerce
Shri Vrajlal Durlabhdas Valia Junior College of Commerce
Mumbai, India 04.2001 -
Secondary School Certificate -
R.C. Patel High School
Mumbai, India 04.2001 -
Skills
Strategic planning and execution
Strategic planning
Process improvements
Operations oversight
Operational efficiency
SLA & KPI Governance
Automation initiatives
Business Analytics
Workforce planning
Problem-solving abilities
Cost optimization
Performance Management
Analytical thinking
Software
Power BI
MS Outlook
MS PowerPoint
Interests
Artificial Intelligence in Operations Management
Data Analytics & Business Intelligence
Timeline
Director of Operations
Trubridge Healthcare India Pvt. Ltd.
08.2021 - Current
Senior Operation Manager
Trubridge Healthcare India Pvt. Ltd
04.2020 - 08.2021
Team Leader
Trubridge Healthcare India Pvt. Ltd
02.2019 - 03.2020
Team Leader
Amsys Innovative Solutions
05.2017 - 01.2019
AR Associate
Bizmatics India Pvt. Ltd.
08.2015 - 05.2017
Senior Patient Financial Service Executive
Health Prime Service India Pvt. Ltd.
02.2012 - 08.2015
Bachelor of Computer Applications - Computer Applications Development
Periyar University
04.2001 -
Higher Secondary Certificate - Commerce
Shri Vrajlal Durlabhdas Valia Junior College of Commerce
04.2001 -
Secondary School Certificate -
R.C. Patel High School
04.2001 -