Summary
Overview
Work History
Education
Certification
Languages
Tools Used
Timeline
Generic
Mohamed Asif Ali K S

Mohamed Asif Ali K S

Chennai

Summary

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. . Strong organizational and communication skills with attention to detail and accuracy. Business Leader proven to develop and implement business management initiatives. Creates business strategies, allocates resources, finds ways to increase productivity and assesses employee performance. Bridges communication between partners and suppliers with strong business acumen and managerial abilities. Results-driven Lead Associate with substantial background in managing teams, driving sales growth, and enhancing customer satisfaction. Proven skills in strategic planning, project management, and budgeting. Demonstrated ability to foster strong relationships with clients and stakeholders.

Overview

2025
2025
years of professional experience
2017
2017
years of post-secondary education
3
3
Certifications
4
4
Languages

Work History

Senior Customer Support Exceutive

Teleperformance (Abudhabi Islamic Bank)
1 2020 - 02.2024
  • Working in retail finance operations in Islamic banking.
  • To work and verify documents regarding finance and disbursement, such as personal loans, vehicle finance, mortgages, overdrafts, etc., to release and disburse the finance from the bank's MAP account to the customer's current or savings account.
  • To generate and issue a letter of guarantee to other banks, to let them know they will be paid, even if the customer of the bank defaults.
  • To generate and issue a payment order on the customer's behalf, giving an order to pay a particular amount to a particular entity (payment orders in banking are high-risk work, as these are not negotiable, and even this is printed in words on the instrument).
  • To work on invoices and quotations, and verify that those are received from the mentioned seller or supplier, which are addressed to the bank, mentioning the amount.
  • Maintenance activities, like postponement of loan payments, pre-settlement, part settlement, clearing past dues, and rescheduling loan tenure.
  • Booking vehicle loans and maintenance activities post-booking, including mortgage registration, releasing mortgages on government websites, etc.
  • promoting sales using special rate discount for special customers like military employees, working in ministry of defence etc.

Process Developer

Genpact India (Facebook)
11.2017 - 11.2020
  • Leading the calibration, error discussion meeting.
  • Drafting the professional emails in Arabic to the clients.
  • Presenting the weekly business review data to the clients.
  • Leading the process knowledge huddles in Arabic.
  • Driving the team to achieve a quality of 100% as per clients' demand.
  • Assigning the daily tasks for associates.
  • Conducting one-on-one meetings with associates.
  • Moderating social media content, such as photos, videos, and posts, is based on Facebook's platform regulations and policies.

Lead Associate - Quality

WNS Global Services (Commercial Bank of Dubai)
02.2024 - Current
  • Mentored junior associates, providing guidance on best practices, and professional development opportunities.
  • Coordinated weekly meetings for internal and external groups.
  • Handling client escalations, queries, and providing solutions, revert in a planned timeline.
  • Verifying and approving the loan bookings and related maintenance activities.
  • Loan processing and loan amendment for all types of loans (corporate loan, vehicle loan, retail loan, syndication loan).
  • Loan closure, post completion of tenure, or pre-settling the loan.
  • Mortgage registration or release for vehicle loan processing.
  • Processing of mortgage finance home loans, registration of new property, and name transferring of mortgaged properties.
  • Handling loan-related transactions, such as rescheduling the loan, settling the loan account, transferring funds, calculating interest, and performing other maintenance activities.
  • Had experience with various corporate loan products (project payments, loan against invoices, term loans, rollovers, revolving loans, commitments, OD facility, vehicle loans).
  • Verify the quality, accuracy, and timeliness of responses and actions taken to ensure that team service delivery goals are met, identifying risks, and building controls to minimize defects and handle escalations.
  • Syndication loan booking and maintenance activities post-booking, such as part settlement and sharing the repayment schedule with customers, changing rollover like EBOR, SIBOR, TERMSOFR, etc.

Education

Bachelor of Arts - Islamic Studies

B.S. Abdul Rahman University
Chennai

Certification

Lean Ace Certified

Languages

6,C2,6,C2,6,C2

Tools Used

  • SRT (Single Review Tool) on Meta
  • Finnone, DDA portal, ADPS, RTA site, Phoenix, KTonline on Abudhabi islamic Bank
  • KTonline, LO, IBS,BPS,Pheonix, Operational CRM, MS excel, Macros, MS powerpoint

Timeline

Lead Associate - Quality

WNS Global Services (Commercial Bank of Dubai)
02.2024 - Current

Process Developer

Genpact India (Facebook)
11.2017 - 11.2020

Senior Customer Support Exceutive

Teleperformance (Abudhabi Islamic Bank)
1 2020 - 02.2024

Bachelor of Arts - Islamic Studies

B.S. Abdul Rahman University

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Mohamed Asif Ali K S