Asifa Sulthana Shaik

• Partnered with multiple vendors to successfully drive programs, ensuring alignment with organizational goals while maintaining cost efficiency.
• Managed all verticals related to Account Takeover, including sharing policies for addressing hacked Spender/Earner/Merchant/U4B users and U4B onboarding process.
• Built and utilized GDS dashboards (data analytics) to report KPI metrics to stakeholders. Shares the insights on the false positives to tighten the logics.
• Collaborated with tech teams to test LLM models, enhance manual review processes, implement new training frameworks, and leverage Gen AI tools.
• Implemented agile methodologies to increase flexibility and adaptability in response to changing project needs. Increased SLA from 90%->100%
• Suggested multiple policies in the process to reduce the duplicate efforts and increase the quality by 95%->99%

• Worked in manual risk investigation teams to take action on fraudulent riders, earners, eaters, merchants
• Identify fraud patterns and lead discussions with the senior management to discuss the risk of fraud and evaluating the adequacy of controls to prevent and detect fraud
• Help the analyst team with the Modus Operandi cohort, which can help fraud mitigation
• Creating SOPs for each Merchant's abuse and shared the training modules for the pilot batches
• Identified an MO that saved $500K and created a process to decrease fraud by $2 million per month

Investigating customer-raised tickets to find any fraudulent activity

Identifying error patterns having high probability of finding errors Ensured end-to-end training and up-skill new hires of team in all new initiatives