Microse
Asim Khatua
Waiter
Egra
Summary
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures, and liquor laws.
Overview
14
14
years of professional experience
4
4
Languages
Work History
Waiter
Melenzane Italian Restaurant SEAZEN GROUP.COM
Muscat
01.2017 - Current
- Managed high volume of customers during peak hours, maintaining prompt and efficient service. Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests. Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail. Enhanced customer satisfaction by providing attentive service and anticipating guest needs. Remained calm and poised when dealing with difficult customers or during busy shifts. Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests. Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Captain Waiter
Melting Pot Restaurant CLIFF HOTELS PVT LTD
Mumbai
11.2013 - 09.2016
- Showed high-level understanding of fine dining standards and practices. Trained new hires on restaurant policies, menu offerings, and service techniques for seamless integration into the team. Ensured proper payment processing by accurately entering orders into the POS system and handling cash transactions. Completed restaurant opening and closing functions that included POS report generation. Enhanced customer satisfaction by providing exceptional service and anticipating guests' needs. Increased sales significantly by upselling higher-end products to customers.
Waiter
Ice N Spice Restaurant
Mumbai
03.2012 - 10.2013
- Aided in inventory management by monitoring stock levels and alerting supervisors of any shortages or discrepancies. Supported event planning efforts by assisting in setup, service coordination, and teardown for private functions. Collaborated with kitchen staff to ensure accurate order preparation and timely execution. Maintained clean and organized dining areas for optimal guest experience. Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
Education
DIPLOMA -
CARAVEL TECHNICAL COLLEGE
West Bengal, India01.2021
S.S.C PASS - undefined
Bathuary Adarsha Vidyapith
Bathuary, West Bengal, India01.2010
Skills
Strong multitasking
Customer service
Food station setup
Team collaboration
Active listening
Micros&SAP
Guest relations management
Time management
Upselling techniques
Relationship management
Food safety
Team player
Software
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)
Timeline
Waiter
Melenzane Italian Restaurant SEAZEN GROUP.COM
01.2017 - Current
Captain Waiter
Melting Pot Restaurant CLIFF HOTELS PVT LTD
11.2013 - 09.2016
Waiter
Ice N Spice Restaurant
03.2012 - 10.2013
S.S.C PASS - undefined
Bathuary Adarsha Vidyapith
DIPLOMA -
CARAVEL TECHNICAL COLLEGE