Summary
Overview
Work History
Education
Skills
Certification
Personal Information
References
Timeline
Generic

Asim Mohammed Sami

Bangalore

Summary

Seeking a challenging and rewarding position in the field of data analytics where I can leverage my analytical skills, expertise in statistical analysis, and proficiency in data visualization tools to drive data-driven decision-making and contribute to organizational success.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Data Analytics Lead

Accenture Solutions Pvt. Ltd
BANGALORE
09.2022 - Current
  • Identified data trends and insights from complex datasets using advanced analytics techniques such as regression analysis, predictive modeling, machine learning algorithms.
  • Created dashboards and visualizations to present insights in a meaningful way for stakeholders.
  • Developed automation scripts to streamline data collection process and ensure accuracy of collected information.
  • Collaborated with other teams to develop solutions that leverage the power of data-driven decision making.
  • Managed multiple projects simultaneously while ensuring quality standards were met on all deliverables.
  • Provided technical guidance and mentorship to junior members of the team on best practices in data analysis.
  • Established KPIs to measure performance of different initiatives and track progress towards goals.
  • Tracked and monitored usage metrics across various platforms and services to identify opportunities for improvement.
  • Engaged in integration system project teams, finding innovative solutions from existing systems and other vendor products.
  • Collaborated with program and product managers, architects and data scientists to understand data needs and represent insights in visually appealing ways.
  • Created graphs and charts detailing data analysis results.

Project Manager

Accenture Solutions Pvt. Ltd
Bengaluru
12.2016 - 08.2022
  • Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
  • Analyzed data from various sources such as surveys, interviews, focus groups. to inform decision-making related to projects.
  • Presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization.
  • Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
  • Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
  • Drafted reports summarizing progress made on projects for review by executive leadership team.
  • Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
  • Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
  • Coordinated resources across multiple departments and teams as needed for successful completion of projects.
  • Implemented effective communication protocols between internal teams working on different aspects of a given project.
  • Actively sought out feedback from stakeholders throughout the duration of a project in order to identify areas needing improvement or adjustment.
  • Developed and maintained project plans, timelines, and budgets.
  • Managed multiple projects with competing deadlines simultaneously.
  • Created and implemented processes to ensure successful completion of projects.
  • Communicated effectively with stakeholders to ensure project goals are met on time and within budget.
  • Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
  • Led meetings with internal team members, consultants and contractors.
  • Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
  • Prepared cost estimates for projects of varying sizes.
  • Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
  • Determined project staffing needs and led resource management.
  • Monitored performance of project team members to provide performance feedback.
  • Submitted project deliverables to clients, consistently adhering to quality standards.
  • Identified risks associated with each project and developed strategies for mitigating those risks.
  • Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.

L2 Support Engineer

Accenture Solutions Pvt. Ltd
BANGALORE
12.2012 - 11.2016
  • Provided technical support to users, troubleshooting hardware and software issues.
  • Resolved user issues by providing guidance over the phone or through remote access sessions.
  • Tested computer systems and peripherals to ensure proper functioning of hardware components.
  • Monitored server performance and took corrective measures when necessary.
  • Performed routine maintenance tasks such as checking logs for errors or anomalies.
  • Developed procedures for installation of new hardware and software components into the system environment.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Completed root cause analysis on routine and complex problems.
  • Collected, analyzed and reported on data for use in operational planning.
  • Developed training materials and procedures or trained users in proper use of hardware or software.
  • Configured and maintained operating systems, applications, and networks.
  • Investigated reported incidents involving security breaches or unauthorized access attempts.
  • Identified issues and implemented appropriate solutions to deliver quick and effective remediation.

Conference Administrator, Operations

InterCall (West Corporation)
Bengaluru
11.2011 - 11.2012
  • Service Delivery Specialist between the clients and internal teams to setup meetings/conferences as per the requirements and guide the client through the product
  • Monitoring different queues and diverting incoming emails and cases to the respective queues
  • Investigates invalid usage and check on fraud usages of the conferencing services and escalate
  • Investigates known error conditions, and follows prescribed error correction procedures
  • Recognizes abnormal processing conditions, and determines appropriate actions required to resolve issue(s) and complete processing
  • Maintains the production scheduling system and new/improved work procedures
  • Researches and resolves user problems as well as issues and problems with conferences on the production environments
  • Contributes to the body of knowledge by adding solutions and other information that would be useful to others
  • Follows escalation procedures when appropriate to resolve user problems in a timely manner and meet service levels and other standards for the job
  • Coordinates the testing of applications, systems, processes and procedures, hardware and/or software changes
  • Analyzes and implements changes or additions to software systems and production procedures
  • Maintains the production support disaster recovery/business continuity plans
  • Coordinates and conducts disaster recovery testing as required, documents test results, and documents modifications required for future testing.

Technical Support Representative

24/7 Customer Pvt. Ltd, A Microsoft Company
Bangalore
01.2011 - 10.2011
  • Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet
  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
  • Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
  • Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more
  • Research required information using available resources
  • Follow standard processes and procedures
  • Identify and escalate priority issues per Client specifications
  • Redirect problems to appropriate resource
  • Accurately process and record call transactions using a computer and designated tracking software
  • Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business
  • Organize ideas and communicate oral messages appropriate to listeners and situations
  • Follow up and make scheduled call backs to customers where necessary
  • Stay current with system information, changes and updates.

Education

Bachelor of Engineering - Mechanical Engineering

Visvesvaraya Technological University
Bangalore
06-2010

XII/ 2nd PUC - Science Education (P.C.M.B)

Bangalore University
Bangalore
06-2006

X/ 10th Std. - State Board (S.S.L.C)

Bangalore University
Bangalore
06-2004

Skills

  • IT Operations Management
  • People Management
  • IT Infrastructure Management
  • Technology Management
  • Change Management
  • Transition Management
  • Program Management
  • Dashboard creation
  • Agile Methodology
  • Data Quality Management
  • Python Programming
  • Advanced Excel
  • Predictive analysis
  • Data Visualization
  • Analytical Thinking
  • Problem-Solving
  • Attention to Detail
  • Database structures

Certification

Professional Certificate Program in Data Analytics

Personal Information

  • Father's Name: Mr. Mohammed Sameeulla
  • Date of Birth: 05/14/88

References

Available on request

Timeline

Data Analytics Lead

Accenture Solutions Pvt. Ltd
09.2022 - Current

Project Manager

Accenture Solutions Pvt. Ltd
12.2016 - 08.2022

L2 Support Engineer

Accenture Solutions Pvt. Ltd
12.2012 - 11.2016

Conference Administrator, Operations

InterCall (West Corporation)
11.2011 - 11.2012

Technical Support Representative

24/7 Customer Pvt. Ltd, A Microsoft Company
01.2011 - 10.2011

Bachelor of Engineering - Mechanical Engineering

Visvesvaraya Technological University

XII/ 2nd PUC - Science Education (P.C.M.B)

Bangalore University

X/ 10th Std. - State Board (S.S.L.C)

Bangalore University

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Asim Mohammed Sami