ASIM MURMU
HOUSEKEEPER & FRONT DESK MANAGEMENT
West Bengal
Summary
Dynamic professional with a proven track record at Indian Institute of Ahmedabad (IIMA) excelling in client support and effective communication. Recognized for enhancing cleanliness and guest satisfaction through collaborative teamwork and analytical problem-solving. Skilled in cash handling and inventory control, consistently delivering exceptional results and fostering strong client relationships.
Customer-oriented Rooms Controller with excellent front desk management and communication skills. Adept at addressing guests' needs and going the extra mile to provide exceptional service. Methodical and organized with proven multitasking abilities. Offering [4] years of hotel industry experience.
Overview
1
1
Language
3
3
years of professional experience
Work History
Housekeeping Room Attendant & Front DeskManagement
Indian Institute of Ahmedabad (IIMA)
04.2023 - 10.2024
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Demonstrated flexibility in adapting to changing priorities or special projects as required by management or guest needs.
- Supported management team in achieving monthly sales targets through exceptional front counter performance and teamwork with colleagues across all departments.
- Maintained professional front desk, handled incoming calls and delivered exceptional service to every guest.
Villa Attendent
Hireavilla
02.2024 - 12.2024
- Handled cash transactions accurately, ensuring proper documentation for financial records.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
Deep Cleaner
R N S Hospitality Pvt Ltd.
02.2025 - 01.2026
- Exceeded client expectations by going above and beyond to address every detail, leaving spaces looking refreshed and revitalized.
- Strengthened relationships with clients through clear communication, understanding their expectations, and delivering exceptional results.
- Enhanced cleanliness levels by thoroughly deep cleaning various commercial and residential spaces.
Education
Arts Education
IMHS
West Bengal 04.2001 -
Bachelor of Computer Information Systems - Tally , Gst , Advanced Excel , Tds
MJYCE
PANDUA 04.2001 -
Skills
Client support
Proficient in computer applications
Collaborative teamwork
Positive interpersonal skills
Analytical problem-solving
Project delegation
Reception operations management
Inventory control
Experience in property management
Cash handling expertise
Effective communication skills
Project scheduling
Timeline
Deep Cleaner
R N S Hospitality Pvt Ltd.
02.2025 - 01.2026
Villa Attendent
Hireavilla
02.2024 - 12.2024
Housekeeping Room Attendant & Front DeskManagement
Indian Institute of Ahmedabad (IIMA)
04.2023 - 10.2024
Arts Education
IMHS
04.2001 -
Bachelor of Computer Information Systems - Tally , Gst , Advanced Excel , Tds
MJYCE
04.2001 -
sports
I m a football player