Interest to learn new things and take all such training which is required to improve my work experience
Asimulla Khan
Senior Analyst, IT Procurement Specialist
Bangalore
Summary
Dynamic procurement Team leader at Dell Technologies with a proven track record in reducing costs through strategic sourcing and contract negotiation. Skilled in supply chain coordination and relationship building, I enhanced operational efficiency and improved supplier communication, achieving significant cost savings while fostering a collaborative team environment.
Hardworking warehouse professional successful in verifying orders, processing shipments and assisting customers with inquiries. Excellent problem-solving and organizational skills.
Excellent multitasker with dedication to increasing company sales and maintaining accuracy through long hours of meticulous work. Client-focused with training in procurement.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Senior Analyst position. Ready to help team achieve company goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Excellent multitasker with dedication to increasing company sales and maintaining accuracy through long hours of meticulous work.
Overview
15
15
years of professional experience
4
4
Certifications
4
4
Languages
Work History
IT Procurement Purchasing Team Leader
Dell Technologies
08.2013 - 03.2025
- Collaborated with finance departments on budgeting and forecasting activities, ensuring accurate representation of procurement expenses and cost-saving opportunities.
- Managed supply chain process, from order placement to delivery, to facilitate on-time and accurate fulfillment.
- Prepared and presented reports to management on purchasing trends and cost savings to aid in decision making.
- Developed strong relationships with key suppliers, resulting in improved communication, better pricing, and reliable delivery schedules.
- Negotiated contracts with suppliers to obtain favorable terms and pricing.
- Reduced procurement costs by implementing strategic sourcing initiatives and negotiating favorable contracts with suppliers.
- Developed and implemented procurement policies and procedures to enhance compliance with company standards.
- Analyzed market trends to identify new suppliers and emerging technologies that could enhance company operations or reduce costs.
- Resolved invoice and payment issues to facilitate prompt payment to suppliers.
- Developed and maintained relationships with key suppliers for smooth communication and to meet required expectations.
- Improved inventory management by implementing demand forecasting techniques and optimizing reorder points for critical items.
- Negotiated complex corporate procurement contracts by working closely with internal and external contacts.
- Implemented risk management strategies within the supply chain process to mitigate potential disruptions from external factors such as fluctuating markets or natural disasters.
- Streamlined procurement processes for increased efficiency and cost savings through the implementation of digital tools and automation.
- Utilized market intelligence to identify opportunities for savings and cost reduction.
- Oversaw contract administration activities, including drafting agreements, negotiating terms, managing renewals, and addressing disputes or discrepancies as needed.
- Monitored and managed procurement budget to control costs.
- Conducted spend analysis to identify cost-saving opportunities.
- Analyzed market conditions to make informed decisions on pricing and purchasing strategies.
- Led sourcing process for new vendors to get quality products and services and mitigate risk.
- Reviewed and issued contracts and blanket purchase orders after choosing ideal vendor and drive procurement process.
- Implemented sustainable procurement strategy, contributing to company's environmental goals by selecting eco-friendly materials and suppliers.
- Reduced excess inventory and minimized waste by introducing just-in-time purchasing system.
- Coordinated with logistics to ensure timely delivery of materials, preventing production delays.
- Improved supplier relationships and secured more advantageous payment terms by regularly reviewing and renegotiating contracts.
- Reduced procurement cycle times, enabling faster project completion by optimizing order processing procedures.
- Collaborated with product development teams to source innovative materials that met technical specifications and cost targets.
- Led negotiation of long-term contracts with strategic suppliers, securing stable supply chains and price advantages.
- Facilitated resolution of disputes with suppliers, maintaining strong partnerships and ensuring uninterrupted supply.
- Monitored inventory levels and avoided shortages with timely replenishment of stock.
- Negotiated pricing and terms with vendors to secure best value for company.
- Generated reports on purchasing activities to support management decisions.
- Cultivated strong relationships with vendors to maintain and improve levels of customer service.
- Hired and trained purchasing staff to improve effectiveness of purchasing operations.
- Analyzed market and delivery systems to assess present and future materials availability.
- Developed and tracked metrics to measure supplier performance and cost savings.
- Facilitated resolution of vendor disputes and discrepancies.
- Reduced costs by streamlining contract bidding and procurement processes to assure best prices for materials and services.
- Assessed areas of service concern and developed improvement plans.
Order Processing Specialist
Dell International Services
01.2011 - 08.2013
- Expedited urgent orders with prioritization and close communication with other departments.
- Streamlined order processing procedures for increased efficiency and reduced errors.
- Developed strong relationships with clients through personalized attention and prompt response times.
- Managed multiple accounts simultaneously while maintaining detailed records of each client''s specific requirements.
- Assisted in training new hires on company-specific software systems, policies, and procedures.
- Conducted regular reconciliation of inventory levels for proactive identification of potential stock shortages or excesses.
- Served as a key liaison between customers, sales representatives, and logistics teams to ensure seamless coordination throughout the entire ordering process.
- Updated company tracking system with latest information.
- Assisted customers by providing tracking information and resolving shipping or merchandise issues.
- Assisted customers with product and service selections.
- Actively participated in departmental meetings, offering insights into challenges faced in day-to-day operations and proposing solutions for ongoing improvement.
- Collaborated with sales team to ensure all necessary documentation was collected for seamless order execution.
- Increased overall customer satisfaction by consistently meeting deadlines and providing exceptional service.
- Communicated with customers to answer questions and perform account maintenance.
- Implemented quality control measures to reduce the occurrence of discrepancies in orders processed.
- Contributed to team''s monthly goals by efficiently handling a high volume of order requests daily.
- Processed cash payments and credit and debit card transactions.
- Provided cross-functional support during peak periods or staffing shortages, demonstrating adaptability and teamwork skills.
- Maintained an organized database of customer orders, tracking progress from initiation to completion.
- Communicated with customers to address order inquiries, changes and cancellations.
- Provided regular updates to customers regarding orders to maintain transparency and customer trust.
- Input order information into system and updated customer accounts to document and track customer orders.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Assisted in forecasting and ordering stock for upcoming sales and promotions to avoid running out of high-demand items.
- Monitored and tracked inventory to achieve prompt order fulfillment.
Customer Care Executive
Dell International Services
01.2010 - 01.2011
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Reduced customer complaints with proactive issue identification and resolution strategies.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Took ownership of customers issues to follow problems through to resolution.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Contributed to company growth by retaining valuable clients through effective communication and problem-solving skills.
- Collaborated with cross-functional teams to address complex customer concerns and provide comprehensive solutions.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Delivered personalized assistance by actively listening to customers'' concerns and adapting responses accordingly.
- Increased repeat business, fostering strong relationships with clients through exceptional service delivery.
- Coordinated with cross-functional teams to address and solve complex customer issues, reducing resolution time.
- Reduced response times to customer inquiries, implementing efficient ticketing system.
- Assigned and designated job territories to customer care staff according to performance and history.
- Reduced customer churn, addressing concerns proactively and creating loyalty programs.
- Conducted in-depth analysis of customer inquiries, identifying patterns to address systemic issues.
- Managed high-volume call queues to ensure timely customer assistance, improving overall service quality.
- Improved efficiency, automating routine tasks and allowing more time for complex customer needs.
- Built strong relationships with customers, reaching out proactively to ensure satisfaction and gather feedback.
- Streamlined communication channels for customers, facilitating easier access to support and information.
- Increased team productivity, optimizing scheduling and workload distribution.
- Fostered positive work environment, leading to higher employee engagement and reduced turnover.
- Enhanced customer engagement, utilizing social media platforms to provide support and gather feedback.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Managed senior-level personnel working in marketing and sales capacities.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Launched quality assurance practices for each phase of development
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
Bachelor of Arts - Accounting And Finance
KSMF Degree College
Bengaluru, KA 04.2001 -
Skills
Sales order processing
Accomplishments
- Supervised team of 51 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved issue which led to 100%.
- Resolved product issue through consumer testing.
- Achieved 100% result by completing Task and Targets with accuracy and efficiency.
Additional Information
Projects Brief Summary:
1. End Of life Machine Replacement Project
2. End of life Mobile (Smartphones Replacement Project)
3. SNG Project
4. Next Generation Network Project
5. Core Network Stability Project
6, New Sites Setups (Coimbatore- Main site/Noida Development site/ DLF/AMBIT/Noida Tower-F SEZ Site)
7. Dell FI(BYOD) Project
8. SMAC Project.
Certification
Certified [Order Processing Specialist], [Dell International Services
Interests
love to play cricket always, i was a rounder in Dell Premier League
I'm fast bowler in my team, and i bowl the first over always in all my matches and comes 2nd down for batting.
Timeline
Error Messages And Issues
10-2024
Virtual And Classroom Courses
01-2022
CompTIA (Information Technology (IT) Certifications & Training)
03-2018
IT Procurement Purchasing Team Leader
Dell Technologies
08.2013 - 03.2025
Certified [Order Processing Specialist], [Dell International Services
08-2011
Order Processing Specialist
Dell International Services
01.2011 - 08.2013
Customer Care Executive
Dell International Services
01.2010 - 01.2011
Bachelor of Arts - Accounting And Finance
KSMF Degree College
04.2001 -
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