Asiruddin sarkar
Technical Support Specialist
Gurgaon
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing Hardware and software support to users and developing and implementing technical solutions. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Senior Technical Support Specialist
Concentrix
05.2022 - Current
- Achieve and maintain recognized and applicable technical certification(s)
- Senior level technical knowledge (i.e. hardware, software, networking, data storage, troubleshooting, repair and sales)
- Advanced knowledge of client technical systems
- Courteous with strong customer service orientation
- Ability to effectively communicate, both written and verbally
- Ability to learn including strong problem solving skills
- Dependable with proficient attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Ability to work as a team member, as well as independently with minimal supervision
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
Customer Support Representative
One Point One Solutions
01.2021 - 07.2021
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Tracked customer service cases and updated service software with customer information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
Radical Minds Technologies Pvt. Ltd
Gurgaon
12.2020 - 07.2021
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Bachelor of Engineering - BE - Mechanical Engineering
AMC Engineering College
08.2013 - 05.2013
Skills
Customer Service
Timeline
Senior Technical Support Specialist
Concentrix
05.2022 - Current
Customer Support Representative
One Point One Solutions
01.2021 - 07.2021
Customer Service Representative
Radical Minds Technologies Pvt. Ltd
12.2020 - 07.2021
Bachelor of Engineering - BE - Mechanical Engineering
AMC Engineering College
08.2013 - 05.2013
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