Asis Kumar Sahoo
Pondicherry
Summary
To work for an organization which provides an open, motivating and constant learning work atmosphere with a steady career growth so as to lead a quality life.
A very steadfast personality whose greatest strength is his sincerity and honest combined with ability to concentrate and work long hours makes him a worthy catch wherever he goes.
Overview
13
13
years of professional experience
Work History
Room Division Manager
The Promenade & Le Dupleix
Pondicherry
07.2024 - Current
- Company Overview: Sarovar Hotels & Resorts.
- Sarovar Hotels & Resorts
- Ensured that all guest requests were handled promptly and efficiently.
- Coordinated with other departments such as housekeeping, front office, engineering regarding room allocations and special requests from guests.
- Managed day-to-day operations within the Rooms Division Department ensuring compliance with company policies and procedures.
- Organized staff training sessions for team members in order to maintain a high level of customer service.
- Planned promotional activities aimed at increasing awareness about hotel services amongst potential customers.
- Assisted with front desk operations during busy seasons including check-ins, check-outs, reservations and payment collections.
- Resolved any customer complaints or issues related to the Rooms Division department in a timely manner.
- Conducted regular meetings with employees in order to discuss their job performances as well as setting goals for improvement where required.
- Prepared annual budget estimates for the Rooms Division department based on current trends and forecasted demand during peak periods.
- Oversaw recruiting, interviews and new employee hiring.
- Oversaw day-to-day operations of front desk, housekeeping and concierge services.
- Maintained an updated database of hotel room inventory including pricing information, amenities offered.
Front Office Manager
Mayfair Palm Beach Resort
Gopalpur-On-Sea
11.2023 - 07.2024
Front Office Manager
Sarovar (Promenade & Le Dupleix)
Pondicherry
04.2017 - 11.2023
- Company Overview: A Sarovar Hotels & Resorts.
- To ensure proper market mix, inventory, and rate management to achieve the maximum ARR through effective room inventory and yield management.
- To maintain the company standard for outstanding, consistent customer service.
- Sound influence in handling brand websites, OTA extranets, and TripAdvisor.
- To monitor and understand the pricing of competitors, the dynamics of the local market, and demand generators.
- Delivering world-class customer service, and building customer satisfaction and loyalty.
- Maximize hotel revenue through upselling, and achieve revenue targets.
- Coordinate with the Sales and Revenue department to achieve the target.
- Maintain the room inventory and handle the E-Channels.
- Ensure maintaining rate parity in all OTAs.
- Responsible for updating inventory, guest comments, and rate disparity.
- Updating the rates on a daily basis, depending on room position and competitors.
- Creating promotions in OTAs during low occupancy to promote the hotel.
- Adopting the Yield Management system to maximize hotel revenue.
- Accommodate special requests, and designate such in the system.
- Maximize room revenue and occupancy by reviewing the status daily.
- Analyze rate variance, monitor the credit report, and maintain close observation of the daily house count.
- Monitor the selling status of the house daily
- Flash report, allowance, etc.
- Handling TripAdvisor and QMS reviews, and responding to the guests for their feedback.
- Handling sold-out dates smoothly.
- Motivate the team to achieve the budget and upselling.
- Daily training programs are conducted for the staff to maintain the hotel standards.
Asst. Reservation Manager
The Promenade & Le Dupleix
Pondicherry
03.2016 - 04.2017
- Company Overview: By Sarovar Hotels and Resorts.
- Preparing the budget for the year, and working accordingly to achieve the goal.
- Handling sold-out dates smoothly.
- Motivate the team to achieve the budget and upselling.
- Handling guest complaints, investigating the root cause, and doing the service recovery accordingly.
- Coordinate with the Sales and Revenue department to achieve the target.
- Maintain the room inventory and handle the E-Channels.
Front Office Executive
Claresta Sarovar Portico
Hosur
12.2013 - 02.2016
- Company Overview: a Sarovar Hotel
- Reporting to FOM and Handling complaints & reservation
- Conducting daily briefing and training program to maintain the standard
- Handling VIP arrivals and departures without any complaints
- Preparing the duty chart for down liners
- Handling Group arrivals & maintain the registers
- A Sarovar Hotel
Front Office Supervisor
Mayfair Hill Resort
DARJEELING
06.2013 - 11.2013
- Company Overview: Member of Mayfair hotel and Resorts group
- Reporting to FOM/ DM and Handling complaints & reservation
- Conducting daily briefing and training program to maintain the standard
- Handling VIP arrivals and departures without any complaints
- Preparing the duty chart for down liners
- Handling Group arrivals & maintain the registers
- Member of Mayfair hotel and Resorts group
Front Office Assistant
Pal Heights Hotel
BBSR
12.2011 - 06.2013
- Handling telephone calls
- Handling express check in and smooth check out during peak hours
- Handling cash, foreign exchange and doing the settlements
- Reconfirm the arrivals and departure during high occupancy
- Updating the guest master and pick up the guest history
- Maintain the checklist as per the SOP
Education
Post Graduate Diploma - Hotel Management
XAVIER COLLEGE OF HOTEL MANAGEMENT
Cuttack11-2011
Certificate Course - Food & Beverage Services
Ministry of Tourism, Government of India
New Delhi02.2011
Bachelor of Arts - Arts
Utkal University
Bhubaneswar, Odisha03-2010
Skills
- Windows
- Internet
- MS-Office
- Property Management System
- Hotel Logix
- Opera
- Fortune Next Professional-V2
- Fortune Next - V70
- Staff training
- Customer service
- Revenue management
Accomplishments
Best Employee Award, Mayfair Hotels and Resorts, 09/01/2013
Timeline
Room Division Manager
The Promenade & Le Dupleix
07.2024 - Current
Front Office Manager
Mayfair Palm Beach Resort
11.2023 - 07.2024
Front Office Manager
Sarovar (Promenade & Le Dupleix)
04.2017 - 11.2023
Asst. Reservation Manager
The Promenade & Le Dupleix
03.2016 - 04.2017
Front Office Executive
Claresta Sarovar Portico
12.2013 - 02.2016
Front Office Supervisor
Mayfair Hill Resort
06.2013 - 11.2013
Front Office Assistant
Pal Heights Hotel
12.2011 - 06.2013
Post Graduate Diploma - Hotel Management
XAVIER COLLEGE OF HOTEL MANAGEMENT
Certificate Course - Food & Beverage Services
Ministry of Tourism, Government of India
Bachelor of Arts - Arts
Utkal University
References
- Mr. Saman Nayanananda, General Manager, The Promenade & Le Dupleix
- Mr. Ashish Uppal, Corporate Revenue Manager, Sarovar Hotels & Resorts
Hobbies and Interests
Helping Others
Languages
English, Hindi, Odia, English, Hindi, Odia, English, Hindi, Tamil, Odia
Attributes
A very steadfast personality whose greatest strength is his sincerity and honesty combined with ability to concentrate and work long hours makes him a worthy catch wherever he goes.
Personal Information
- Age: 35
- Passport Number: U3403460
- Father's Name: Late. Mr. Alekha Chandra Sahoo
- Date of Birth: 06/12/89
Industrial Exposure Training
6 months, ITC BY (Welcom Group Hotel) Fortune Park Galaxy, GIDC, Vapi, Gujarat
References
- Mr. Saman Nayanananda, General Manager, The Promenade & Le Dupleix
- Mr. Ashish Uppal, Corporate Revenue Manager, Sarovar Hotels & Resorts
Hobbies and Interests
Helping Others
Languages
English, Hindi, Odia, Tamil
Attributes
A very steadfast personality whose greatest strength is his sincerity and honesty combined with ability to concentrate and work long hours makes him a worthy catch wherever he goes.
Personal Information
- Age: 35
- Passport Number: U3403460
- Father's Name: Late. Mr. Alekha Chandra Sahoo
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