ASISH NANDANA
Palakonda
Summary
Results-driven Systems Engineer with expertise in AI-enabled chatbots, Service Desk operations, and data analytics. Strong background in developing automation solutions, troubleshooting IT systems, and optimizing service efficiency. Proficient in Python, SQL, APIs, and AI-driven automation, with hands-on experience integrating AI solutions within business environments. A proactive team player with excellent problem-solving and communication skills, eager to contribute to the Airlines industry through innovative technology solutions.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Data Analyst Intern
AI Variant
Hyderabad
06.2023 - 12.2023
- Developed Python APIs for seamless data integration, enhancing system efficiency by 50%.
- Led CRM data analysis using Power BI, Tableau, and Excel, improving customer retention rates by 25%.
- Troubleshot SAP-related issues, ensuring a 45% improvement in system operations.
- Conducted data audits and risk assessments, reducing operational errors by 40%.
Education
Bachelor of Science - Electrical, Electronics And Communications Engineering
Gayatri Vidya Parishad College of Engineering
Visakhapatnam CGPA-8.2/1004-2023
Skills
- AI & Automation: AI-enabled chatbots, Python APIs, NLP, Machine Learning (ML) Basics
- Service Desk & System Monitoring: IT troubleshooting, incident management, system optimization
- Database & Data Processing: MySQL, SQL, SAP Integration, Data Modeling
- Data Visualization & Analytics: Power BI, Tableau, Advanced Excel, Power Pivot
- Software & Tools: Python, APIs, Microsoft Office Suite, DAX, Macros
Projects
AI-Enabled Chatbot for Customer Support
- Developed a chatbot using Python & NLP to enhance customer interactions, reducing response time by 30%.
- Integrated chatbot with SQL databases for real-time customer data retrieval.
- Implemented sentiment analysis for improved customer experience.
- Automated Service Desk operations using Python scripts, reducing manual intervention by 50%.
- Designed error-detection scripts for proactive troubleshooting, decreasing downtime by 40%.
- Built predictive models using Python to optimize loan approval, increasing efficiency by 30%.
- Conducted data-driven risk analysis to improve decision-making accuracy.
ADDITIONAL INFORMATION
- Languages: English, Telugu
- Hobbies: Badminton, Pencil Art, Singing
Certification
- Data Analytics Project Certification – AI Variant
- Data Visualization (IBM CEP)
Timeline
Data Analyst Intern
AI Variant
06.2023 - 12.2023
Bachelor of Science - Electrical, Electronics And Communications Engineering
Gayatri Vidya Parishad College of Engineering
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