Asish Kumar Biswal

• Cygate provides services for internet service providers, telecoms, government authorities, banks, financial institutes, internet companies, and the manufacturing industry.
• .This program had 100+ different projects with a total team size of 50 (5 scrum teams)
• Accomplishments:
• Daily Standup Meetings: Encouraged collaboration in very brief meetings to rapidly take the pulse of the project, address challenges, and coordinate team activities.
• Act as a Project Manager, when necessary own responsibility for managing dependencies between Scrum Team(s) / third parties (business teams, Quality Assurance, Software Package Vendors, Outsourced Service Providers, etc.)
• Demonstrate the product features during UAT and improve the product outcome by gathering customer feedback.
• Assisted team with making appropriate commitments through story selection, sizing and task definition and participated proactively in developing and maintaining team standards, tools and best practices. Facilitated meetings between the business owners, IT and cross functional teams.
• Lead multiple projects to completion.
• Responsible for working with external vendors, creating SOW's, and managing the vendor team.
• Facilitated scrum of scrum meetings.
• Protected team from over-commitment, managed backlog, and prioritized resolution of defects/bugs as evidenced by the on-time delivery of several major initiatives.
• Worked with the engineering managers to identify cross-team dependencies and manage inter-team tasks.
• Established Onsite and Offsite communication and delivery process and guidelines.
• Managed and deployed multiple applications within time and budget. Demonstrated the product features during UAT and gather customer feedback to improve the product outcome.
• Coordinating between third party vendor, client and project teams to gather requirements, discuss open defects and track them to closure. Implemented Service Now to submit projects request, assign project managers, prioritize within the portfolio and request service IT requests.
• Created weekly Project status reports and presenting to all key executives/stakeholders.
• Setting up Project processes and guidelines Tools: JIRA, Confluence, Service Now, MS Project, MS Visio, MS PowerPoint, MS Excel, MS Word.
• 100% Customer Satisfaction Score for the project .
• Setting up Project processes and guidelines.
• Introduced and trained teams to adept scrum methodology and JIRA across the entire IT portfolio.
• Responsible for release planning, sprint planning, sprint retrospective, daily scrum, resource planning, schedules, mitigation of risks and issues.
• Responsible for training new SMs to follow the agile/scrum.
• Finance/Budget: Tracked project finances.

Responsibilities:

• · Interfacing with clients for gathering business needs, analyzing & reviewing business, functional and high-level technical requirements and finalizing technical / functional specifications and high level design documents
• · Designing detailed technical components for complex applications utilizing high-level architecture, design patterns and reusable code, considering real time constraints, functional requirement & non-functional requirements
• · Ensuring that best practices for coding, architecture, and security are employed across all teams consistently, and maintaining responsibility for the quality development of internal and external setup; setting up infrastructure for Server release and support
• · Providing post-implementation, application maintenance and enhancement support to the client with regard to the software application; ensuring all solutions are scalable, extensible & available from architecture stand point
• · Establishing project framework; acting as a point of technical escalation and resolution during the project lifecycle; identifying roadblocks and ensuring timely delivery of project
• · Administering day-to-day activities of the development & Support team (s); providing technical guidance and leadership to fellow team members in area of expertise; developing mechanisms for resolving team conflicts
• · Handling customers with their all high escalation and daily meeting
• · Leading Problem Management team and ensure to fix the occurring issue permanently
• · Leading Incident Management team and ensure all the tickets should handle with in the SLA and update to customer in the proper time.
• · Working as a Technical Advisor to get good survey ratings from client.
• · team to providing quality support to client.
• ·
• Significant Accomplishments:
• · Successfully led both technical & managerial aspects of varius projects; acted as Solution lead, conducted workshops from India; managed the entire project including:
• o Cut over management involving Sweden, India, client resource and third party.
• o Management of functional & technical resources, including and client resources, in Cygate.
• o Maintenance of zero road blocks and resolution of defects
• · Played a key role in transitioning complete setup Implementation project of Stromma, EI , Axinter, Holte from onshore to offshore, thereby leading to increase in profitability
• · Secured new projects such as Consignment Stock, and GST by delivering existing projects ahead of deadlines
• · Saving revenue through innovative approaches such as driving the project entirely from right shore.
• · Acted as Key member of the Root Cause Analysis Team that analyzed bug patterns and provided insights to the development team for prevention of high severity bugs
• · Analyzed and modified existing codes to incorporate customer requirement of changes in the application / user requirements, setup new environment as required
• · Enhanced modules delivered to production by rewriting and developing new setup to improve efficiency of systems
• · Identified and fixed several bugs; increased performance of the server and application by 70 % by innovative approach
• · Liaised with stakeholders during the course of problem diagnoses, requirements gathering, system test and production implementation to ensure that optimal resolutions were achieved
• · Daily BAU Support & troubleshoot on Windows 2012, 2016and 2019 client Server Family
• · Infrastructure setup for all the customers.
• · Administrating and Managing Active Directory, GPOs, DNS, DHCP, File, Print Server, WSUS, WDS and Microsoft Failover Clustering.
• · Handling AD migration from 2012 to 2016 & 2019.
• · Server upgrade
• · Fixing the issue related to AD, DHCP, DNS, Hyper-V, MS Cluster, Raid
• · Remote Installation of Windows 2016 and 2019 Operating systems.
• · Remote support for the client Servers using remote administration ILO and DRAC etc.
• · Knowledge of configure & analyzing windows Logs, performance counters, memory and windows Security patching.
• · Installation and configuration of all Operating Systems & Applications. Proficient in configuring and managing windows 2016 and 2019 infrastructure and working on Windows Server 2016 and 2019 server Active Directory.
• · Create and manage users, groups, and computer accounts in Active directory.
• · Administrating, creating, and modifying DNS records, DHCP scope and reservation, DFS link, patching through WSUS, Configuring and Deploying OS through WDS.
• · Installing, Hardening and Troubleshooting Windows 2012/2016 and 2019 Servers.
• · Working on Monitor Scout, Xymon and Zabbix generated incidents.
• · Managing and Troubleshooting Active Directory of Multi-Site and Multi-Domain Environment.
• · Involving with client regarding the various incident & Problem Management call
• · Maintaining updated documentation for monthly Event-Logs as well as critical alerts.
• · Experience in Windows server 2012 to 2016 & 2019 Migration.
• · Responsible for providing the RCA for critical Sever alerts or Downtime
• · Implementing Disaster Recovery by Optimizing FSMO roles Placement.
• · Performing BCP Plan for Critical server including Domain controller.
• · Implementing change as per the proactive steps to stabilize the environment.
• · Participating in change management, incident management and problem management call and provide the information as per the requirement.
• · Knowledge of ITIL-based processes/procedures (Incident, Problem & Change management).
• · Implement change request & performed accordingly.
• · Perform timely Patch management as per the Schedule.
• · We are managing high severity incident & co-ordination with multiple teams for resolution.
• · Support to all BAU [Business as usual] task.
• · Tivoli & Veeam endpoint client installation and configuration.
• · Checking the scheduled backup, taking manual backup if scheduled backup fails to complete.
• · Checking print queues on print server.
• Vmware Cloud:
• · Provisioning of new VM and deploy in production environment
• · Nat rule setup
• · Deployment of web service plan
• · Resize of Drive as per the demand
• · Deployment of new application VM as per the requirement
• · Scaling up and out of instances as per project need
• · Scale in or out of app service plan as per the requirement
• Azure: (Cloud):
• · Provisioning of new VM and deploy in production environment
• · Deployment of web service plan
• · Resize of Drive as per the demand
• · Deployment of new application VM as per the requirement
• · Scaling up and out of instances as per project need
• · Scale in or out of app service plan as per the requirement
• AWS: (Cloud):
• · Creations of instances on AWS and deploy in production environment
• · Migration of Instance from one account other sub-account
• · Changing of subnet of instances as per the request
• · Raising and sizing EC2 instances
• · Troubleshooting of unexpected instance stop issues
• · Maintaining all instances, volume tagging as per the project
• · Maintain the cleanup of AMI, snapshot, orphan volume to minimize cost to client
• · Creating IAM role, setting up VPC
• · Configuration of monitoring tool Cloud watch
• Virtualization :( VMware and Hyper V Failover clustering)
• · Administrating and Managing Windows server 2012\2012 R2/2016/2019 Hyper V and Failover clustering services.
• · Maintaining and reviewing Event logs and ISM logs for Servers.
• · Installing, Configuring, Administrating and Troubleshooting of ESXi 5.x, Vsphere 5.x, Virtual Center, VSphere Client.
• · Creating and Managing Virtual Machines and Templates.
• · Creating Clusters for High Availability (HA) and Distributive Resource Scheduling (DRS)
• · Configured Resource Pool, V Motion, Alerts, Alarms, NTP.
• · Migrate Physical Servers to Virtual Server using VMware Converter (P2V Converter).
• · Migrating of Virtual Machines using V Motion, Storage V Motion.
• · Performing Snapshots, Cold Migrations and Hot Migrations.
• · Creating Templates from VM’s, deploy VM’s from templates and allocate resources.
• · Monitoring of Virtual Machine’s & ESX servers (CPU, Memory, Disk and Network Utilization) for Security.
• · Creating duplicate Virtual Machine’s using cloning technology.
• · Setting up Users and Groups for access to the Virtual Center.
• · Moving VM’s from one LUN to another LUN using Storage V-Motion.
• · Root Cause & System Log Analysis and reporting.
• Citrix:
• · Creating new sever in Citrix xen center and deploy for production
• · Addition of resources (CPU, Memory, Drive) to exiting production server
• · Citrix Image server patching

• Organization : Capgemini Technology Services India Limited.
• Client : WarnerBros.
• Designation : Consultant
• Duration : September-2011 to April 2018
• Job Roles & Responsibility:
• · Installing, Configuring and Handling of Windows 2000 / 2003 /2008 /2012 Servers.
• · Managing and monitoring software, installations and configurations.
• · Working on Security patching
• · Implementation and administration of DNS, DHCP, CLUSTER, Hyper V, WSUS & SMS servers
• · Checking user accounts in active directory for account lockouts, expired passwords, resetting passwords when necessary.
• · Have worked with hardware (HP/IBM/DELL), & remote connectivity tool (RSA/ILO/DRACK).
• · Installed, configured and maintained the regular updates of Antivirus Agent. (Symantec)
• · Users are given access to data repositories or granted authorization to systems, applications
• and databases based on a unique user identity.
• · Installation & troubleshooting of Local and Network printer
• · Perform periodical VMware hosts and guest’s patches updates.
• · Installed VMware ESX server 4.1/5.0/5.5 and created virtual machines on ESX Servers. Created standard templates and deployed virtual machines from these templates.
• · Creating and managing Virtual Machines and Templates, worked with clones and snapshots of Virtual Machine.
• · Configured VMware HA, VMware DRS in acquiring higher efficiency for VMware Infrastructure
• · Migrate VM and /or its storage from one cluster to another
• · Hands-on support experience on any of backup, anti-virus, monitoring tools. (e.g.: Symantec, Tivoli)
• · Patching of the servers to upgrade the operating system with the latest patches released by
• · Request for Emergency changes
• · Raise Hardware Cases with Onsite Team
• · 3Strike Follow ups with Customers.
• · RTPA Check (Release to Production Acceptance)
• · Attending CAB Meeting.
• Won following awards:
• · Project Star Award for WarnerBros project in for Quarter 2, 2015
• · Long Service Award in 2016.
• · Team Lead Star Award in 2020.