Asit Satpathy
Service Delivery Manager
Hyderabad,TG
Summary
IT Service Delivery Manager with 19 years of experience leading global delivery teams and managing multimilliondollar IT operations. Specialized in ITIL v4 service management, cloud migration, and digital transformation for clients across financial services, healthcare, and consumer goods. Proven ability to deliver measurable business impact improving SLA compliance to 98%+, driving 25-30% IT cost savings via cloud migration, and ensuring >95% customer satisfaction.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Associate Consultant
Tata Consultancy Services (TCS)
Hyderabad
07.2012 - Current
• Led 55+ member cross-functional teams across onshore/offshore to deliver client solutions on time, managing IT operations, incident/problem/change workflows, and SLA compliance.
• Managed IT service delivery for 72+ enterprise applications, ensuring 99.9% uptime and >95% CSAT.
• Improved SLA compliance 88% → 98% within 12 months by implementing ServiceNow dashboards and proactive monitoring.
• Analyzed business processes to identify inefficiencies and implement improvements.
• Collaborated with senior leadership to align project goals with organizational strategy.
• Enhanced client satisfaction by providing tailored solutions and recommendations for their business needs.
• Delivered 25% cost savings by migrating 20+ legacy .NET apps to AWS with containerized deployments (Docker, Kubernetes).
• Optimized stored procedures and indexes, improving query response times by 25%.
• Strengthened IT compliance by embedding Veracode SAST into CI/CD pipelines.
Assistant Manager - IT
Apollo Hospitals Enterprise Ltd.
Hyderabad
05.2007 - 06.2012
- Managed HIS implementations across hospitals; trained 200+ clinical staff on adoption.
- Delivered .NET applications for 3,000+ daily users, ensuring system reliability and performance.
Executive (Humana - US Healthcare)
Apollo Health Street Ltd
Hyderabad
10.2005 - 02.2007
- Conducted payer/provider contract audits, improving data accuracy by 15%.
Education
Business Administration & Management
XLRI Jamshedpur
07.2010 - 03.2012
B.E - Computer Science
BPUT
08.2000 - 05.2004
Skills
- IT Service Management (ITSM): Incident, Problem, Change, SLA, ITIL v4, Service Level Reporting
- Tools & Platforms: ServiceNow, JIRA, ADO, Azure DevOps, Jenkins, Git, TFS, Nagios, Datadog, SonarQube, Veracode
- Cloud & Infrastructure: AWS, Azure, CI/CD Pipelines, Infrastructure Optimization
- Governance & Compliance: IT Governance, Risk Management, Business Continuity, Disaster Recovery, Audit Readiness
- Leadership & Delivery: Vendor Management, Stakeholder Management, Global Team Leadership (55 FTEs), Budgeting & Resource Planning
Websites
Certification
- ITIL v4 Foundation
- Growth & Transformation Leadership Program - SDA Bocconi
Accomplishments
- Improved SLA compliance from 92% → 98% across enterprise accounts.
- Reduced incident resolution time (MTTR) by 25%+ via ITSM automation.
- Delivered 30%+ cost savings through AWS cloud migration and optimization.
- Spearheaded PAN-India HIS digital transformation at Apollo Hospitals, impacting 1,000+ clinicians.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Associate Consultant
Tata Consultancy Services (TCS)
07.2012 - Current
Business Administration & Management
XLRI Jamshedpur
07.2010 - 03.2012
Assistant Manager - IT
Apollo Hospitals Enterprise Ltd.
05.2007 - 06.2012
Executive (Humana - US Healthcare)
Apollo Health Street Ltd
10.2005 - 02.2007
B.E - Computer Science
BPUT
08.2000 - 05.2004