ASIYA BEGUM
Financial Advisor
Secunderabad,Telangana
Summary
CAREER-OBJECTIVE: To join reputed Organization, seeking challenging Opportunity for Career Development and that may fully utilize my potentials based on my formal education and experience. Young, dynamic, self-motivated, professional with having good experience in a large well establish Organization assumption of job with great sense of responsibility to making real contribution to prove myself an Asset to the Organization. Having 7+ years of experience in ITES/BPO Industry. Excellent communication and Interpersonal skills. Provide career management services to the universal population with a focus on helping customers obtain employment. Ability to work as an individual contributor as well and to fulfill the given targets within the expected time.
Overview
11
11
years of professional experience
1
1
Language
Work History
Quality Analyst, Quality Analyst/ Senior Consultant
SUTHERLAND GLOBAL SERVICES
02.2015 - 12.2017
- Experience is handling the team quality as a, to take care of their monthly performances and to embibe knowledge set the right expectations for the employees
- Providing with the required feedback and take necessary actions if required based on the performance of the employee
- 2.10 years
- Nature of Work:
- Monitors and evaluates email interaction quality
- Tracks issues in the quality monitoring systems or tools and analyzes the results
- Provides feedback to improve performance and develops training programs
- Works with other internal teams to define quality metrics
- To provide Bi-weekly and monthly feedback of an individual
- Reporting to the manager and to make effective presentations of the situation of the problems or the pain areas of the employees
- Taking daily huddles and reminding them about the recent updates or changes in the process train them to buckle up with the process, give possible solutions to fix the issues within the set parameters.
Senior collections Expert
DELL INTERNATIONAL SERVICES
12.2009 - 08.2012
- Nature of Work:
- Collecting past due payments on Terms accounts Reporting to the Senior Manager
- Interfaced with customers to Identify needs, provide accurate and fast resolution with the issues
- Processed customers’ requests, answered questions, responded to concerns, and alleviated delicate situations with professionalism and sensitivity
- Bringing co-ordination between departments like - Sales, Cash Applications, Credit team, Fraud Prevention team and if required the customer to resolve escalated issues
- Any, incomplete PO, lost merchandise, installations etc., in a timely manner so there is no delay in collecting the revenue.
Associate
GENPACT, GE MONEY
10.2006 - 04.2009
- Worked as an Associate and got promoted as a Process Developer
- Strong understanding of Collections background, internet
- Possess strong customer/goal orientation, and excellent Interpersonal, communication and PC skills
- Ensure that customer file documentation meets regulatory guidelines and are completed in a timely manner
- Skip Tracing and Customer locating
- Collecting past due buckets
- Analysis of customer records and providing payment plans
- Mentoring and Training new hires within the team and reporting to the Manager.
Education
Intermediate - undefined
Kakatiya Mahila Degree College (Kakatiya University), St Ann’s Junior College.(Board of Intermediate Education
March’ 2005
undefined
March’ 2002
S.S.C - undefined
St John’s High School, Secondary
March’ 2000
Skills
- Name :
- Asiya Begum
- Husband’s Name : Md Irshad Akber
Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridImportant To Me
Work-life balanceCompany CultureCareer advancementPaid time off4-day work week401k matchFlexible work hoursWork from home optionTimeline
Quality Analyst, Quality Analyst/ Senior Consultant
SUTHERLAND GLOBAL SERVICES
02.2015 - 12.2017
Senior collections Expert
DELL INTERNATIONAL SERVICES
12.2009 - 08.2012
Associate
GENPACT, GE MONEY
10.2006 - 04.2009
Intermediate - undefined
Kakatiya Mahila Degree College (Kakatiya University), St Ann’s Junior College.(Board of Intermediate Education
S.S.C - undefined
St John’s High School, Secondary
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