Asjad Ali

Customer Service Representative
Startek
July 2024– January 2025

• Handled inbound and outbound customer calls, addressing inquiries, resolving issues, and providing product/service information with a focus on delivering exceptional customer satisfaction.
• Managed and maintained customer records using CRM software while ensuring data accuracy and confidentiality.
• Achieved and consistently exceeded monthly performance targets, including call handling time, first-call resolution, and customer satisfaction scores.
• Collaborated with cross-functional teams to streamline processes, improve service quality, and enhance workflow efficiency.