Asker Aslam
Operations Manager
Bangalore
Summary
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
5
5
Languages
Work History
Operations Manager
OTO Capital
Bangalore
12.2019 - Current
- Developed the capability for loan disbursal from 200 to 5000 by volume in a month (INR 43Cr) in a span of 3 Years
- Steer headed and developed a team of 67 members (4 vertical heads- Direct reportees).
- Led the integration with 5 lenders, 3 signing portals & 3 ECS providers to smoothen the entire process.
- Achieved MoM collections of 97.5% and maintaining the same till date.
- Introduced digital payment by on boarding 2 channel partners to avoid cash collection and manual reconciliation.
- Maintaining the NPA of 1% by having strong recovery team.
- Steer headed the Resale department for liquidation of repossessed vehicles and achieved the profit of INR 3800/- average on the sold vehicles.
- Moved entire support desk from mails to ticketing system (Freshdesk) and reduced per day ticket by 30% by leveraging the customer with all required information during the disbursement
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Prepared annual budgets with controls to prevent overages.
- Advanced productivity KPIs to achieve key business goals and objectives.
- Built and reviewed master service agreements to simplify and streamline contract negotiation process.
- Identified procedure or process changes required to improve performance and productivity.
- Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
- Formulated processes to reduce downtime and financial loss.
- Reviewed operations reports to understand numbers and trends.
- Introduced new methods, practices and systems to reduce turnaround time.
Senior Executive
Flipkart Pvt Ltd
Bangalore
03.2018 - 11.2019
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Enabled revenue generation by pursuing partnerships, sourcing funding and capitalizing on market opportunities.
- Worked closely with category and vendors to understand their requirements, basic regional utilization, sales forecast, and allocating them schedules based on the coordination with IPC and category team, also ensured maximum utilization of warehouse capacity, material categorization based on physical dimension to ensure effective utilization of Rack & Pallet combination in a warehouse.
- Handling sanity issues (any issue persisting at the time of material delivery at Flipkart warehouse which prevents the in- warding procedure.
- Identifying the nature of the issue and coordinating with Warehouses and BD Vendor to resolve the same and get the material inward.
- Creating Purchase orders according to the planning team's requirement and the seller's information according to the zone.
- Interacting with stockholders across the warehouse, logistics, and finance for end-to-end tracking of all inventory movements from supplier to warehouse and completing all necessary documentation and certification required for imports.
- Onboarding the vendor and running the Flipkart system and process.
- Reconcile the payments to vendors according to purchase orders by Co-ordination with Finance.
- Collected, organized, and documented infrastructure project attributes, data, and project metrics.
- Designed, recorded, and executed macros to automate data entry inputs.
- Implementing shortcuts in the process & optimizing it.
- Actively involved in creating/capturing updates/workflow of business & process.
- Categorizing the items in their respective verticals and uploading them in the portal and Status maintenance of the SKU IDs
- Streamlined operations to maximize business efficiency and profits.
Customer Support Executive
AXA General insurance Business Services
Bangalore
06.2016 - 02.2018
- Listened to customers' questions and concerns to provide answers or responses.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Reconciliation of policies with payment details.
- Create policies in P400 after in-warding, did a QC check of details, and regularly tracked all endorsement and policy issuance.
- Policy cancellation and refund and processing payments to the vendor and customer.
- Ensured that all processes of confirmation and matching were completed on time.
- To have a good knowledge of the Legal environment and wording to handle requests for amendments from the counterparties.
- Involve in the various systems implementation (UAT, testing, migrations…) and major processes review.
- Offered free products or services to pacify irate or unsatisfied customers.
- Devised recommendations to streamline and simplify customer support system and improve response time.
- Improved office operations by automating client correspondence, record tracking and data communications.
Sales Executive
F & M Interior Décor Pvt Ltd
Bangalore
03.2015 - 04.2016
- Analyzed past sales data and team performance to develop realistic sales goals.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Managed entire sales cycle across customer accounts, proposing and closing sales to achieve total revenue growth, profit and customer satisfaction plans.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
Education
Bachelor of Engineering - Electrical And Electronics Engineering
AALIM MUHAMMED SALEGH College Of Engineering
Chennai, India 08.2011 - 05.2015
High School Diploma -
Indian Matriculation School
Tamil Nadu, India 06.2009 - 05.2011
High School Diploma -
Rotary Trust School
Tamil Nadu, India 06.2008 - 05.2009
Skills
Work flow planning
Timeline
Operations Manager
OTO Capital
12.2019 - Current
Senior Executive
Flipkart Pvt Ltd
03.2018 - 11.2019
Customer Support Executive
AXA General insurance Business Services
06.2016 - 02.2018
Sales Executive
F & M Interior Décor Pvt Ltd
03.2015 - 04.2016
Bachelor of Engineering - Electrical And Electronics Engineering
AALIM MUHAMMED SALEGH College Of Engineering
08.2011 - 05.2015
High School Diploma -
Indian Matriculation School
06.2009 - 05.2011
High School Diploma -
Rotary Trust School
06.2008 - 05.2009
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