Asker Aslam
Bangalore
Summary
High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
10
10
years of professional experience
Work History
Manager of Operations
Greaves Finance Limited
Bangalore
03.2023 - Current
- Rapidly build a reliable LOS and LMS from scratch in partnership with a third-party vendor, aligned with organizational requirements.
- Established structured SOPs to streamline and standardize all processes involved in two-wheeler financing.
- Achieved ₹300 crores in AUM from the ground up through strategic automation and the efficient use of a minimal team.
- Onboarded vendors to ensure smooth business-as-usual (BAU) operations, while effectively managing stakeholder coordination, payment processing, and reconciliation activities.
- Maintained a bounce rate below 5% by strategically segmenting customers based on key parameters.
- Provided the business team with actionable insights to drive target achievement, and maintain a healthy portfolio.
- Effectively managed internal and external stakeholders for payments, reconciliation, and system integration, supported by well-defined SOPs.
- Developed and implemented a system and process to efficiently handle customer queries and complaints related to loan accounts.
- Managed the Business Rule Engine (BRE), credit risk, operational risk, and credit policy by conducting monthly portfolio reviews.
- Implemented a robust framework for asset classification during onboarding, and reduced losses on repossessed asset sales by selecting a suitable partner for yard management and charging infrastructure to build trust with customers in buying repo assets.
- Built strong operational teams to meet process and production demands.
Operations Manager
OTO Capital
Bangalore
12.2019 - 02.2023
- Developed capability for loan disbursal from 200 to 5,000 by volume in a month (INR 43 Cr) in the span of 3 years.
- Steered and developed a team of 67 members (4 vertical heads - direct reports).
- Led integration with five lenders, three signing portals, and three ECS providers to smooth the entire process.
- Achieved MoM collections of 97.5%, and maintaining the same to date.
- Introduced digital payment by onboarding two channel partners to avoid cash collection and manual reconciliation.
- Maintaining an NPA of 1% by having a strong recovery team.
- Steered the resale department for the liquidation of repossessed vehicles and achieved an average profit of INR 3,800 on sold vehicles.
- Moved the entire support desk from emails to a ticketing system (Freshdesk) and reduced the daily ticket count by 30% by leveraging customers with all required information during disbursement.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency, and help the company evolve and grow.
- Worked in a matrix management environment with oversight of division-level managers, operations, sales, finance, human resources, safety, and compliance.
- Identified procedure or process changes required to improve performance and productivity.
- Collaborated cross-functionally to refine procedures, devise best practices, and enforce quality metrics.
- Reviewed operations reports to understand numbers and trends.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Senior Executive
Flipkart Pvt Ltd
Bangalore
03.2018 - 11.2019
- Aligned organizational objectives with the company mission to increase business growth and integrate work strategies.
- Enabled revenue generation by pursuing partnerships, sourcing funding, and capitalizing on market opportunities.
- Worked closely with the category and vendors to understand their requirements, basic regional utilization, sales forecast, and allocate schedules based on coordination with IPC and the category team. Also ensured maximum utilization of warehouse capacity, material categorization based on physical dimensions to ensure effective utilization of the rack and pallet combination in the warehouse.
- Handling sanity issues (any issue persisting at the time of material delivery at the Flipkart warehouse that prevents the invading procedure).
- Identifying the nature of the issue and coordinating with warehouses and the BD vendor to resolve it and get the material inward.
- Creating purchase orders according to the planning team's requirements and the seller's information according to the zone.
- Interacting with stockholders across warehouses, logistics, and finance for end-to-end tracking of all inventory movements from supplier to warehouse, and completing all necessary documentation and certification required for imports.
- Onboarding vendor and running Flipkart system and process.
- Reconcile payments to vendors according to purchase orders by coordinating with Finance.
- Collected, organized, and documented infrastructure project attributes, data, and project metrics.
- Designed, recorded, and executed macros to automate data entry inputs.
- Implementing shortcuts in the process and optimizing it.
- Actively involved in creating and capturing updates, workflow of business, and process.
- Categorizing items in their respective verticals and uploading them in portal and Status maintenance of SKU IDs
- Streamlined operations to maximize business efficiency and profits.
- Identified issues with production, workforce, and material sourcing, and implemented successful solutions.
- Increased sales by 20% through an aggressive sales program overhaul, market campaigns, and new product launches.
Customer Support Executive
AXA General insurance Business Services
Bangalore
06.2016 - 02.2018
- Listened to customers' questions and concerns to provide answers or responses.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Reconciliation of policies with payment details.
- Create policies in P400 after in-warding, did QC check of details, and regularly tracked all endorsement and policy issuance.
- Policy cancellation and refund and processing payments to vendor and customer.
- Ensured that all processes of confirmation and matching were completed on time.
- To have good knowledge of Legal environment and wording to handle requests for amendments from counterparties.
- Involve in various systems implementation (UAT, testing, migrations…) and major processes review.
- Offered free products or services to pacify irate or unsatisfied customers.
- Devised recommendations to streamline and simplify customer support system and improve response time.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Sales Executive
F & M Interior Décor Pvt Ltd
Bangalore
03.2015 - 04.2016
- Developed capability of Business from 90 to 160 by volume in month (INR 30lakhs ) in span of 1Years
- Analyzed past sales data and team performance to develop realistic sales goals and increased sales by 10%
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Managed entire sales cycle across customer accounts, proposing and closing sales to achieve total revenue growth, profit and customer satisfaction plans.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Education
Bachelor of Engineering - Electrical And Electronics Engineering
AALIM MUHAMMED SALEGH College Of Engineering
Chennai, IndiaHigh School Diploma -
Indian Matriculation School
Tamil Nadu, IndiaHigh School Diploma -
Rotary Trust School
Tamil Nadu, IndiaSkills
- Stakeholder management
- Project Management
- Vendor sourcing and onboarding
- Financial reconciliation
- Asset management
- Process improvement
- SOP development
- Loan disbursal
Accomplishments
- Awarded 'Star Performer' for outstanding performance in FY 2023–24
Languages
- English
- Hindi
- Tamil
- Kannada
- Telugu
Languages
English
First Language
Hindi
Advanced (C1)
C1
Tamil
Proficient (C2)
C2
Kannada
Advanced (C1)
C1
Telugu
Advanced (C1)
C1
References
References available upon request.
Timeline
Manager of Operations
Greaves Finance Limited
03.2023 - Current
Operations Manager
OTO Capital
12.2019 - 02.2023
Senior Executive
Flipkart Pvt Ltd
03.2018 - 11.2019
Customer Support Executive
AXA General insurance Business Services
06.2016 - 02.2018
Sales Executive
F & M Interior Décor Pvt Ltd
03.2015 - 04.2016
Bachelor of Engineering - Electrical And Electronics Engineering
AALIM MUHAMMED SALEGH College Of Engineering
High School Diploma -
Indian Matriculation School
High School Diploma -
Rotary Trust School
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