Aslesha Parmatkar Parmatkar
Pune
Summary
Dynamic professional with proven expertise in client relationship management and data analysis at InfoEdge. Demonstrated ability to enhance customer onboarding experiences and develop effective recruitment strategies. Strong relationship-building skills and impactful training delivery drive satisfaction and engagement in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Assistant Manager - Client Servicing
InfoEdge (Naukri Campus)
Pune
03.2022 - Current
- Managed client communications to ensure satisfaction and prompt issue resolution.
- Managed customer onboarding processes to ensure smooth transitions and satisfaction.
- Developed training materials for clients to enhance product understanding and usage.
- Collaborated with sales teams to address customer feedback and improve service delivery.
- Conducted regular check-ins with customers to assess needs and maintain relationships.
- Analyzed customer data to identify trends and recommend improvements.
- Facilitated cross-functional meetings to resolve customer issues quickly and effectively.
- Documented customer interactions in CRM systems for accurate tracking and reporting.
- Provided expert product knowledge during client consultations to drive engagement and usage.
- Resolved customer issues through effective communication and problem-solving techniques.
- Facilitated workshops with stakeholders to define project scopes and objectives.
- Monitored project timelines and deliverables to ensure alignment with goals.
- Delivered timely support by tracking issues and communicating resolutions to end users.
- Developed reports using SQL queries to track progress against key performance indicators.
- Utilized defect tracking tools such as JIRA to document bugs found during the course of testing activities.
- Utilized defect tracking systems like Jira and Bugzilla effectively for logging and managing defects reported during testing cycles.
- Tracked progress against timelines using agile tools such as JIRA or Trello.
- Collaborated with sales teams to enhance customer engagement strategies and campaigns.
- Managed customer data within CRM system to ensure accuracy and accessibility.
IT Recruiter/ IT Consultant
INDOCAYS
Pune
11.2020 - 03.2022
- Sourced and screened candidates for various IT positions in fast-paced environment.
- Conducted interviews to evaluate technical skills and cultural fit for teams.
- Collaborated with hiring managers to understand role requirements and team dynamics.
- Built strong relationships with candidates to enhance recruitment experience and engagement.
- Provided insights on market trends to improve recruitment strategies and processes.
- Maintained a database of potential IT candidates by sourcing from online job portals, professional networks and other sources.
- Managed vendor relationships to ensure compliance with contractual obligations.
- Facilitated regular meetings with vendors to discuss expectations and resolve issues.
- Developed training materials for staff on vendor management best practices.
- Coordinated client meetings to discuss needs and provide tailored solutions.
- Managed project timelines ensuring deliverables met client expectations and requirements.
- Trained junior staff on best practices for client engagement and relationship management.
- Developed comprehensive marketing strategies to enhance brand visibility and market reach.
- Facilitated workshops with stakeholders to define project scopes and objectives.
US IT Recruiter
Net2Source
Noida
07.2019 - 05.2020
- Collaborated with hiring managers to understand staffing needs and requirements.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Utilized various software and tools to streamline processes and optimize performance.
Education
High School Diploma -
St Francis High School
Nashik01-2007
Skills
- Client relationship management
- Customer onboarding and training
- CRM administration
- Data analysis and reporting
- Recruitment strategies
Timeline
Assistant Manager - Client Servicing
InfoEdge (Naukri Campus)
03.2022 - Current
IT Recruiter/ IT Consultant
INDOCAYS
11.2020 - 03.2022
US IT Recruiter
Net2Source
07.2019 - 05.2020
High School Diploma -
St Francis High School
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