Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

ASMA SYEDA

Project Manager (Agile Project Management) and Scrum Master

Summary

Experienced Project Manager & Scrum Master | Agile Project Management

With over 11 years of extensive IT experience, I specialize in Agile Project Management, Process Optimization, and Quality Assurance. My expertise lies in driving project success through robust stakeholder relationships, strategic resource allocation, and the effective implementation of Agile methodologies. I have a proven ability to lead cross-functional teams, ensuring clear communication, and aligning project goals with organizational objectives.

Skilled in Scrum, Kanban, and other Agile frameworks, I prioritize continuous improvement, fostering a culture of collaboration, accountability, and high performance. My focus is on delivering projects on time, within budget, and with a commitment to excellence, while continuously enhancing processes to ensure long-term success.

Overview

20
20
years of professional experience
5
5
Certifications
4
4
Languages

Work History

Operations Manager (Agile Project Management)

Ivy Comptech
08.2021 - Current

Client- Entain

  • Company Overview: A company focused on delivering market-specific gaming content
  • Managed delivery of market-specific gaming content by collaborating with cross-functional teams (Designers, Engineers, Testers, Performance Monitoring, and Operations)
  • Reviewed roadmaps, requirements, and gaming details to ensure a clear backlog for smooth project execution
  • Planned and scheduled tasks, assigned resources based on skills and availability for efficient project delivery
  • Facilitated Agile ceremonies (Sprint Planning, Daily Stand-ups, Sprint Demos, Retrospectives) to track task progress and delivery
  • Acted as liaison between Product and Scrum Teams to clear impediments and ensure transparent communication
  • Presented project progress to relevant audience through tailored reports and status updates
  • Managed Change Requests, assessing impacts and ensuring timely approvals with clear communication
  • Maintained logs of project risks and issues, working to mitigate and resolve them
  • Executed strategic product roadmap by collaborating with business, operations, and technical teams
  • Utilized project management tools (Jira, VersionOne, ClickUp) to track tasks and ensure on-time delivery

Business Process Manager

CKOLON
11.2020 - 08.2021

Client- IT Serve Dubai

  • Company Overview: A company focused on customer service operations
  • Optimized end-to-end customer service operations
  • Managed a team of Service support engineers
  • Worked on process standardization in AutoTask tool
  • Managed the escalation process for customer service
  • Organized records of service contracts and performance reviews
  • Delivered tailored reports for customer needs by detailing account reviews, service/product usage reports, or analysis of customer satisfaction


Software Quality Analyst

Sulekha.com
12.2011 - 05.2013
  • Company Overview: An online services and business directory
  • Led Scrum Team and Testing Activities, serving as both Quality Analyst and Scrum Master
  • Facilitated Agile ceremonies (Sprint Planning, Daily Stand-ups, Sprint Demos, and Retrospectives) to ensure project alignment and team collaboration.
  • As a Tester, created detailed test plans and test cases based on user stories and acceptance criteria
  • Ensured proper test environment setup (staging, integration, UAT) and documented Defects.
  • Coordinated User Acceptance Testing (UAT) with business users to validate product against business requirements.

Software Test Engineer

Synova Innovative Technologies
06.2010 - 11.2011

Client- PayPal

  • Company Overview: A technology and software development company
  • Served as Release Manager and managed the end-to-end software release process, ensuring timely and successful deployments across development, testing, and production environments
  • Led Go-Live activities, overseeing the end-to-end release process
  • Facilitated Change Advisory Board (CAB) meetings to align on release schedules and resolve potential roadblocks
  • Successfully managed multiple high-impact releases with minimal downtime and smooth transitions to production


Software QA Engineer

Dew Software
12.2008 - 12.2009
  • Company Overview: A software development company providing QA services
  • Reviewed requirements and prepared Test Plans
  • Executed test cases in Mercury Quality Center
  • Developed automation test cases using QTP
  • Performed various testing types including Regression Testing
  • Performed Defect Reporting and also followed up with development team to fix the bugs, verified bugs and updated bug status. Verification of fixed defects and changing the status of defect by verifying with development team comments.

Software Test Engineer

Covansys
02.2008 - 11.2008

Client- PayPal

  • Company Overview: A global IT services provider
  • Responsible for PayPal testing across various features
  • Executed numerous testing types including Sanity and Functional Testing
  • Conducted effective defect reporting and verification
  • Responsible for PayPal testing of send money, Request money, Mass Pay, Instant payment notification, Gift certificates, Merchant Features
  • Developed and executed test cases by following the test plan and Functional Specifications


Assistant Professor

Deccan College of Engineering g and Technology (DCET)
07.2006 - 11.2007
  • Company Overview: An educational institution for engineering studies
  • Taught academic courses effectively in the college
  • Reviewed teaching materials for improvements
  • Guided and mentored Engineering students on projects


Technical Engineer

BRIGADE
02.2005 - 08.2005

Client- Hewlett-Packard

  • Company Overview: A company providing technical support for HP products
  • Troubleshot technical issues for HP clients over chat support


Education

Bachelor of Engineering -

Khaja Banda Nawaz College Of Engineering
India
04.2001 -

Skills

  • Agile Project Management

  • Scrum

  • Click UP

  • Jira

  • Risk Management

  • Resource Allocation

  • Reporting

  • Time Management

  • Scheduling

  • Problem Solving

  • Adaptability

  • Flexibility

Certification

PMP

Awards

  • Entain Champions Award Received Entain Champions Award for outstanding contributions.
  • PayPal Appreciates Talent Recognized by PayPal for exceptional talent.
  • HP Best Resolver Awarded as the best resolver at HP.

Timeline

Operations Manager (Agile Project Management)

Ivy Comptech
08.2021 - Current

Business Process Manager

CKOLON
11.2020 - 08.2021

Software Quality Analyst

Sulekha.com
12.2011 - 05.2013

Software Test Engineer

Synova Innovative Technologies
06.2010 - 11.2011

Software QA Engineer

Dew Software
12.2008 - 12.2009

Software Test Engineer

Covansys
02.2008 - 11.2008

Assistant Professor

Deccan College of Engineering g and Technology (DCET)
07.2006 - 11.2007

Technical Engineer

BRIGADE
02.2005 - 08.2005

Bachelor of Engineering -

Khaja Banda Nawaz College Of Engineering
04.2001 -
PMP
Lean Management
Certified Scrum Master
Agile Scrum Master
ISTQB
ASMA SYEDAProject Manager (Agile Project Management) and Scrum Master