Summary
Overview
Work History
Education
Skills
Languages
Timeline
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ASMITA DAS

Kolkata

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

1
1
year of professional experience

Work History

RCC Associate

IBM
Bangalore
11.2024 - Current
  • Built relationships with customers by providing friendly customer service.
  • Managed multiple tasks simultaneously while maintaining attention to detail.
  • Developed and maintained relationships with clients and vendors.
  • Handled incoming calls from customers regarding orders or other inquiries.
  • Ensured compliance with company safety regulations at all times while on the job.

TLS Massloader

IBM
Bangalore
06.2024 - 10.2025
  • Actively engaged in the Discover New Services Opportunities (DNSO) initiative and manually handle mass load operations, where I supported delivery teams by identifying new service opportunities and routing them to the appropriate Opportunity Owners. This is critical for streamlining the lead management process, ensuring the timely submission of leads to the sales teams, and tracking them through to closure. I managed opportunities across core business areas, including Systems, TLS (Cloud), and the Security Business Unit (SBU). In addition to identifying opportunities, I also managed the manual generation of mass load opportunities to optimize volume processing for geographies in ISC. On a quarterly basis, I overseeapproximately 1,500 opportunities, managing them across multiple global regions, including APAC, EMEA, Japan, and the Americas.
  • Completed day-to-day duties accurately and efficiently and Prioritized-organized tasks to efficiently accomplish service goals.

Education

Bachelor of Technology - Computer Science

Neotia Institue Of Technology,Management & Science
West Bengal
07-2024

Higher Secondary - Science

Fatepur Sreenath Institution
West Bengal
06-2018

Secondary -

Sarisha R.K Mission Sarada Mandir
West Bengal
08-2016

Skills

  • Basic Computer Skills
  • Microsoft Office proficiency
  • Excel, Advanced Excel
  • C, C Concept
  • Oops Concept
  • Customer relationship management
  • Digital Marketing
  • Team collaboration
  • Technical skills
  • Problem solving
  • Communication skills
  • Adaptability
  • Analytical thinking

Languages

Bengali
First Language
English
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2

Timeline

RCC Associate

IBM
11.2024 - Current

TLS Massloader

IBM
06.2024 - 10.2025

Bachelor of Technology - Computer Science

Neotia Institue Of Technology,Management & Science

Higher Secondary - Science

Fatepur Sreenath Institution

Secondary -

Sarisha R.K Mission Sarada Mandir

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ASMITA DAS