Summary
Work History
Education
Skills
Timeline
Overview
Generic

Asmita Narota

Corporate Trainer
New Delhi

Summary

Experienced Training Specialist with 3+ year record of success in Functional, Technical and Soft Skill instruction. Focused on maximizing employee performance, team productivity and quality assurance with effective training programs. Well-qualified and astute trainer experienced preparing lesson plans targeted to specific group strengths and training needs. Proficient in NAVITAIRE(Skyspeed, Skyport and Go Now) and Salesforce.

Reliable employee seeking Senior Instructor position. Hardworking and passionate to help team achieve company goals.

Dedicated Aviation professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Work History

Corporate Trainer

SpiceJet
New Dellhi
05.2016 - Current
  • Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
  • Collected information about company objectives and employee deficiencies in order to assess training needs.
  • Created training programs and instructional materials to further educate personnel.
  • Monitored employee progress and gave feedback to management and additional training requirements.
  • Collaborated with management to identify company training needs and scheduling.
  • Led cross-functional training for external and internal clients and created all training materials and exams.
  • Prepared educational materials such as module summaries, videos and informational packets.
  • Held demonstrations and one-on-one coaching sessions on use of system (NAVITAIRE : SkySpeed, Go Now & Skyport)
  • Held online and conference call training session to accommodate off- site employees.

Customer Service Executive

SpiceJet
New Delhi
04.2016 - 05.2019
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Provided proactive solutions during IROP which would maintain customer satisfaction within the limits of Company process and policies
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Client Service Representative

BAJAJ CAPITAL
New Delhi
11.2014 - 09.2015
  • Executed and devised business development strategies to attract and acquire new clients using content marketing, cold-calling and networking.
  • Coordinated client meetings to offer expert, individualized service, driving sales and boosting brand loyalty.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Introduced clients to available online resources and services to increase convenience.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Coordinated with operations staff to resolve service problems and boost client satisfaction.

Education

Bachelor of Arts - History

Kalindi College, Delhi University
New Delhi
07.2011 - 06.2014

No Degree -

St. Francis De Sales School
New Delhi
04.2001 -

Skills

    Training assessment

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Timeline

Corporate Trainer

SpiceJet
05.2016 - Current

Customer Service Executive

SpiceJet
04.2016 - 05.2019

Client Service Representative

BAJAJ CAPITAL
11.2014 - 09.2015

Bachelor of Arts - History

Kalindi College, Delhi University
07.2011 - 06.2014

No Degree -

St. Francis De Sales School
04.2001 -

Overview

10
10
years of professional experience
3
3
years of post-secondary education

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Asmita NarotaCorporate Trainer