ASMITA NAYAK
Mumbai
Summary
Passionate individual with 10+ years of experience in Accounts Receivables. Excellent communication, problem-solving ability, and attention to detail. Hands on knowledge of SAP, SalesForce, with solid analytical and quantitative skills, which can use for financial decision making. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
8
8
years of professional experience
Work History
Manager
Sonata Software India Pvt Ltd
Mumbai
01.2024 - Current
- Responsible for handling entire AR for their Telecom Partner
- Implementing new Process & Policy
- Giving visibility of expected cash flow to management
- Maintain EBITA & Net profit
- Developing strategies & goals to reduce DSO & exposure of bad-debts
- Target setting for the team
- Developed and implemented strategies to improve collection processes and reduce overdue payments
- Propose offsets for reciprocal customers
- Identified, researched, and resolved billing variances to maintain system accuracy and currency
- Reviewed accounts on weekly with team members & basis to assess aging and pursue collections
- Help & involve wherever escalations arise
- Resolve service issues by liaising with delivery, sales & networking team
- Developed and maintained positive relationships with top clients to maximize collections
- Utilized Microsoft Excel, SAP, to manage invoices and payments
- Monitored accounts to verify compliance with payment terms and schedules
- Managing audits and update financial records with remarkable accuracy
- Support Collections related projects & work with business transformation team to streamline process.
Manager
Adecco India Pvt Ltd
Mumbai
05.2021 - 01.2024
- Responsible to handle collections of entire business vertical of General Staffing & Permanent Staffing for domestic & international clients for the assigned sectors & establish good cash flow for the organization
- Moderating a weekly call with Business leaders & Account Managers for collections review
- Identified, researched, and resolved billing variances to maintain system accuracy and currency
- Reviewed accounts on weekly with team members & basis to assess aging and pursue collection of funds
- Help & involve wherever escalations raised
- Developed and maintained positive relationships with top clients to maximize collections
- Negotiated payment arrangements with customers to establish timely receipt of payments
- Developed and implemented strategies to improve collection processes and reduce overdue payments
- Utilized Microsoft Excel, SAP, RAMCO and SalesForce to manage invoices and payments
- Monitored accounts to verify compliance with payment terms and schedules
- Reported quarterly NDC to accurate agreement between both the parties on dues
- Managed and responded to correspondence and inquiries from customers and vendors
- Helping team in reconciliation of accounts & managing audits and update financial records with remarkable accuracy
- Skilled in handling disputes, account reconciliation, GST/Tax reconciliation
- Reducing DSO & Bad Debts
- Coordination with Cross functional team for dispute Resolution
- Support Collections related projects & work with business transformation team to streamline process.
Customer Service Executive - Finance & Accounts
Tata Communications
Mumbai
10.2019 - 04.2021
- Spearheading Collection process in Service Provider segment, which involves achieving 100% of the Monthly Fixed Target, adhering hygiene factors, building customer relationships, resolving customer disputes
- AR Analytics
- Providing Monthly Cash projection report
- Maintaining MIS/outstanding report at customer level
- Keeping track of receivable/payable situation and use it as tool in case of payment default
- Keeping a track of debt exposure & inform credit control team to act based on the detailed credit control policy
- Need be to claim interest charges from customer in the event of late payment subject to contract compliance
- To be updated on market condition and inform manager in the event of probable risk of financial crisis, insolvency of any carrier
- Liaising with Sales on the payment trend of each customer which in turn helps in analyzing opportunities/threats in undertaking further business
- Managing DSO Reduction activity on War Footing
- Proactive validation of invoices and its submission to all the customers within the time frames
- Following up with customers on the same so that the Current Bills are collected before the due date
- To maintain DSO to 60 Days or less
- Circuit level inventory & taking a sign off from the customer, to have the relevant circuit details like Date of Commissioning, Bandwidth, Purchase Order No., Purchase Order Date, Validity of the Purchase Order, Annual Recurring Charges with all billing components etc
- To Insist Customers to keep us informed of upgrade /downgrade /termination /price revision etc
- Issue resolution & Relationship Building, Understanding Customer Issues, Concerns and its Resolutions
- Coordinating with International Carrier, Account Manager, Billing Team and Issue Resolution Team for Dispute Resolutions
- Earn revenue for company by collecting payments through resolving long pending cases Bad debts
- Ensuring that all the TDS certificates are collected before due date as specified by the Tax cell.
Sr. Executive - Billing & Collections
Singapore Telemedia Global Data Centre Limited
Mumbai
05.2018 - 09.2019
- Controlling and managing all items on a portfolio of customer accounts, Invoice submission on monthly, quarterly, and yearly
- Performs the collection of amounts before due date within assigned portfolio
- Document daily collection activities as described in our Collection process guidelines
- Accounting the collections in SAP & Clearing & Posting the payment in SAP
- Follow up action of pending collections & communicate and negotiate with clients within the prescribed time frames for timely collection, Follow the escalation matrix whenever required
- Identifies and facilitates the resolution of client disputes
- Informs the manager of any risky situations and assess the need to engage the Office of the General Counsel
- Research, follow up and resolve any client request
- Ensures that the appropriate people are engaged to resolve the issues
- Visit to Customer office for a meeting to resolve the customer quires, payment follow-up and to build right pressure to collect the money in time frame
- Performs account reconciliations
- Communicates with sales and receivers for complete all legal documentation as required
- Effectively working with all levels of management and department, both internal and external to resolve various issues
- Works with Billing and Cash Application teams regarding misdirected payments or bills to be adjusted
- Monitoring customer account details and identify, investigate non-payments, delayed payments and other irregularities
- Identifies process efficiencies, raises recommendations to the Collections Team Lead and may support the implementation of any approved recommendations
- Support Collections related projects as required.
Associate - Billing & Collections - Finance
Tata Communications
Mumbai
12.2016 - 11.2017
- Controlling and managing Large Enterprise portfolio of Tata Communications, Invoice submission on monthly, quarterly, and yearly
- Performs the collection of amounts before due date within assigned portfolio
- Document daily collection activities as described in our Collection process guidelines
- Accounting the collections in SAP & Clearing & Posting the payment in SAP
- Follow up action of pending collections & communicate and negotiate with clients within the prescribed time frames for timely collection, Follow the escalation matrix whenever required
- Identifies and facilitates the resolution of client disputes
- Informs the manager of any risky situations and assess the need to engage the Office of the General Counsel
- Research, follow up and resolve any client request
- Ensures that the appropriate people are engaged to resolve the issues, performs account reconciliations whenever required
- Visit to Customer office for a meeting to resolve the customer quires, payment follow-up and to build right pressure to collect the money in time frame
- Communicates with sales and receivers for complete all legal documentation as required
- Effectively working with all levels of management and department, both internal and external
- Works with Billing and Cash Application teams regarding misdirected payments or bills to be adjusted
- Monitoring customer account details and identify, investigate non-payments, delayed payments, and other irregularities.
Education
Bachelor of Commerce - Finance & Accounts
Mumbai University
01.2013
Skills
- People Management
- Report Reviewing
- Business Development
- Negotiation
- Target Setting, Monitoring & Reviewing
- Building Customer Relationship
- Cross-functional Collaboration
- Process Management
- Analytical Skills
Accomplishments
- Represented country as well-being ambassador for the Adecco Group in Spain 2023.
- High Flyer Ace Award 2021 at The Adecco Group for Highest Collection & Extra Ordinary Contribution in 2021-22
- Blue Ribbon Award by Tata communications for Best Segment Leader 2020-21
Languages
English
First Language
Hindi
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
Affiliations
- Mallakhamb – National Player and International Coach.
- International Certified Fitness Coach
Timeline
Manager
Sonata Software India Pvt Ltd
01.2024 - Current
Manager
Adecco India Pvt Ltd
05.2021 - 01.2024
Customer Service Executive - Finance & Accounts
Tata Communications
10.2019 - 04.2021
Sr. Executive - Billing & Collections
Singapore Telemedia Global Data Centre Limited
05.2018 - 09.2019
Associate - Billing & Collections - Finance
Tata Communications
12.2016 - 11.2017
Bachelor of Commerce - Finance & Accounts
Mumbai University
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