Asmita Sarmalkar

• Company Overview: Established in 2000, Birla Sun Life Insurance Company Limited (BSLI) is a joint venture between the Aditya Birla Group and Sun Life Financial Inc., a leading international financial services organization from Canada. BSLI has contributed significantly to the growth and development of the life insurance industry in India and currently ranks amongst the top 5 private life insurance companies in the country.

· Review and summarize applicant's medical information such as attending physician Statements, Lab reports, paramedic exams and/or other related underwriting information consistent with the company's standards.

• Provide clear file documentation so that Prudent Risk is taken by the company without loss to company.
• Scrutinizing the New business proposal forms by assessing the medical and financial status & give the Underwriting decision to issue the policy or not.
• Empowered with underwriting authority limit, for Life insurance of 3 Cr INR Sum Assured Standard lives (term insurance business) including medically Sub Standard cases up to class 8 rating (i.e. charging extra premium within my limit) , Declining, postponing, and rejecting cases within financially empowered limits.
• Strict adherence to TAT even during year end.
• Handling high sum assured, jumbo cases, and business insurances individual, Key man, Partnership, HUF, Employer-Employee, high Sum Assured cases that provides high premiums to the company.
• Always thrive to maintain high levels of accuracy and quality in my work.

Current Responsibilities:

1. Managing term business specifically of Banca Channel.

Ø Training of UW team members, as well as sales training.

Ø Closely coordinating with actuaries, sales & operations for improving the conversion of term business, timely interacting with operations and sales for queries resolutions, prelogin approvals.

Ø Carrying out audits, data analysis, and upscaling business.

2. Managing the reinstatement/revival team

Ø Handling complaint escalations, and providing appropriate resolutions after collaborating with various departments involved (new business, market conduct, legal, product team, etc.)

Ø Worked on automation projects for revival processing.

3. Reisurance Profile

Ø Dealing with reinsurers for better decisions, following up for decisions, etc.

Ø I worked on a project for the automation of the reinsurance process. The 1st phase has been completed for the automation of MIS preparation for reinsurance pending cases.

o Past Projects:

o Involved in creating the process for underwriting query management on the CRM platform.
Built an altogether new process and successfully streamlined same for managing queries brought forward by the sales support team and various branches within TAT related to Underwriting & pilot underwriting.

o Developed the process for Tele & Video MER, which included end-to-end processing: processing the data, sharing with vendors, and coordinating with vendors, sales, and branches for smooth processing. Managed PAN India cases for 2–3 years successfully.

o It simplified the processing of medical underwriting in Covid Pandemic & ensured that the business continues.

o Done Analysis of TAT and passing on learnings and feedback to UW team as well as Branch operations to improvise the process further.

o Part of the risk verification team from 2014 to 2016: Analyzing the quality of business sourced through high-risk zones.

o Reviewed the applications of clients from certain suspicious zones.

o Carried out risk verification of suspicious cases & analysing the feedback of risk verification received from the vendor.

o Took appropriate decision for these cases. Maintained data of all the cases reviewed.

o Analysis of the Quality of Business. – outcome Show cause issued to many agents & AMs, blacklisting of branches, medical centres etc.

o Handling the entire DSF – various zones resolving queries within TAT.

o Part of various QC teams including General Audit, reinsurance Audit.