Customer Service Representative
UtilizeCore
05.2020 - 03.2023
Hi, I’m
Asmita Singh
CSR
Navi Mumbai,Maharashtra
Timeline
Process Associate
Viztar International Pvt Ltd
08.2018 - 04.2020
Customer Service Representative
Lester Pvt Ltd
02.2018 - 08.2018
Bharati Vidyapeeth
Bachelor of Science from Bachelors Degree in Computer Applications
03.2015 - 04.2018
Work History
UtilizeCoreNavi Mumbai, MH
Customer Service Representative
05.2020 - 03.2023
Job overview
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Trained staff on operating procedures and company services.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
- Identified data entry errors and reported to necessary departments.
- Managed workflow scheduling, data entry, and accuracy verification for large data projects.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Sorted documents and maintained organized filing process.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Maintained files, records and chronologies of entry activities.
- Corrected data entry errors to prevent duplication or data degradation.
- Developed and maintained databases to store customer information.
Viztar International Pvt LtdNavi Mumbai, MH
Process Associate
08.2018 - 04.2020
Job overview
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
- Created and managed project plans, timelines and budgets.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Analyzed process flows and identified areas of improvement to increase productivity and reduce costs.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Developed production techniques and production processes to meet customer and organizational needs.
- Generated reports detailing findings and recommendations.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Lester Pvt LtdNavi Mumbai, MH
Customer Service Representative
02.2018 - 08.2018
Job overview
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Trained new personnel regarding company operations, policies and services.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Overview
5
years of professional experience
3
years of post-secondary education
Education
Bharati Vidyapeeth , Navi Mumbai
Bachelor of Science from Bachelors Degree in Computer Applications
03.2015 - 04.2018
Skills
- Microsoft PowerPoint
- Standard Operating Procedure Development
- Standard Operating Procedures Proficient
- Data Auditing
- Efficient Data Entry
- Transcribing Documents
- Data Reporting
- Compiling Data
- Excel Expertise
- Data Processing
- Word Processing
- Spreadsheet Management
- Entry Recording
Summary
- Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
- Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
- Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
- Efficient and precise with commitment to finishing jobs quickly and accurately. Proven to work closely with coworkers for effective data management. Skilled in document digitization, office modernization and data organization for enhanced productivity.
- Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Responsible Data Specialist bringing abundant experience from varying data entry settings. Well-coordinated and detail-oriented in addressing and resolving system issues to complete assignments. Decisive and analytical problem-solver.
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