Asna Ahmad
Quality Team Lead
Gurgaon
Summary
Diligent Quality Manager with background in quality management, ensuring high standards and continuous improvement across processes. Proven track record in leading teams and implementing effective quality control measures. Demonstrated ability in problem-solving and critical thinking to enhance operational efficiency.
Professional with strong background in quality management, ready to drive improvements and ensure high standards. Skilled in process optimization, compliance, and issue resolution. Known for fostering team collaboration and adapting to changing needs. Effective in delivering results through strategic planning and consistent implementation.
Overview
9
9
years of professional experience
4
4
Certifications
Work History
Quality Lead at Cognizant
Cognizant
02.2022 - Current
- Strategic Leadership & Team Management:
Directed a high-performing team of 30 QA Analysts, overseeing the full lifecycle of project delivery from intake to final deployment, ensuring 100% adherence to SLA and KPI targets.
Served as the central point of contact for stakeholders and clients, translating complex business requirements into clear quality specifications and testing deliverables.
Strategically delegated workloads to manage seasonal fluctuations in demand, ensuring seamless execution of campaigns without compromising quality or timeline. - QA Process & Planning:
Designed and maintained a top-notch Quality Assurance framework (CX/GCC), leading test effort estimation, planning, and monitoring for high-volume workflows.
Championed continuous quality improvement by conducting post-mortems (Root Cause Analysis) on process failures, implementing corrective actions that reduced error rate. - Stakeholder Collaboration & Project Management:
Collaborated closely with cross-functional teams (Operations, Training, Leadership) to identifying digital content production opportunities and enhance existing applications.
Led weekly business reviews to discuss quality markdowns, exceptional cases, and calibration errors, ensuring alignment between Quality Ops and production teams.
Facilitated the rollout of approved product and process updates, ensuring the team adapted quickly to new tools and rapidly changing priorities. - Coaching & Performance Development:
Developed and implemented targeted training programs and individual coaching plans based on data-driven quality metrics, resulting in a measurable improvement in team skill sets.
Managed underperformance through strictly monitored observation and feedback loops, fostering a culture of accountability and excellence.
TikTok Trust and Safety Project
ByteDance Technology Co Ltd
04.2019 - 01.2022
- Led the TikTok Trust & Safety Training Project, specializing in content moderation policies and platform safety parameters.
- Designed and managed comprehensive training materials, workshops, and refresher courses to ensure 100% trainee proficiency.
- Monitored performance metrics continuously, providing targeted feedback and coaching to drive measurable improvement.
- Collaborated with Policy and Legal teams to align training modules with evolving global standards and client requirements.
- Managed the end-to-end process transition, ensuring all developmental strategies met strict organizational and client guidelines.
- Reported directly to the T&D Leader, communicating data-driven results to achieve core business objectives.
Google Search Analyst (Project: Sitelink)
Virtusa (Onsite Google India)
08.2016 - 04.2019
- Optimized site architecture and indexability by managing internal linking structures, sitelinks, and core categories to enhance Google crawlability.
- Strengthened technical SEO through the strategic use of meta descriptions, title tags, and alt text while troubleshooting mobile usability and AMP issues.
- Executed end-to-end Google Ads campaigns for US-based clients, driving ROI through continuous A/B testing of ad copy, bidding strategies, and landing pages.
- Led QA testing lifecycles, including the creation of comprehensive test plans, sanity, and regression testing for new feature deployments.
- Performed rigorous data and API validation using SQL queries, Postman, and SOAP UI to ensure backend integrity and seamless integration.
Education
B.Tech - Information Technology
Integral University
Lucknow, UP05.2016
12th - undefined
Isabella Thoburn
Lucknow05.2012
10th - undefined
Seventh Day Adventist
Mumbai05.2010
Skills
Technical Skills
Google Tools: Google AdWords, Pay-Per-Click (PPC), Search Engine Marketing (SEM)
Microsoft Tools: MS Office Suite (Excel, PowerPoint), Snipping Tool
Applications: Lark, Seal, Task Crowdsourcing, LightHouse, Content Management Platform
Development Tools & Languages:Programming: C, C, Java, JavaScript, HTMLSpecialized: ByteDance tools
Quality Tools: Fishbone Diagrams, 5 Why Analysis, Six Sigma Methodologies, Total Quality Management (TQM)
Strategic Quality Planning
Quality System Development
Advanced Product Quality Planning (APQP)
Quality Metrics & Analysis
External Auditing
Corrective & Preventive Actions
Effective Training Delivery
Team Training & Development
Continuous Improvement Initiatives
Six Sigma
Total Quality Management
5 Why Analysis
Root Cause Analysis
Certification
Sig Sigma Certified for Green belt
Interests
Creative Thinking, Work Ethics, Managed 'Robotic Race' event, Attended Seminars on Android, Networking, Gaming, Reading
AWARDS
Best in the team award in Cognizant, Policy Amendment, Android And JAVA Training, Cetpa Training Institute May 2015
Timeline
Quality Lead at Cognizant
Cognizant
02.2022 - Current
TikTok Trust and Safety Project
ByteDance Technology Co Ltd
04.2019 - 01.2022
Google Search Analyst (Project: Sitelink)
Virtusa (Onsite Google India)
08.2016 - 04.2019
12th - undefined
Isabella Thoburn
10th - undefined
Seventh Day Adventist
B.Tech - Information Technology
Integral University