ASPEN PECK
New Albany
Summary
I am a diplomatic, attentive and consistent Customer Service agent and server. I have 5 years of experience in customer service; handling calls, chats and in person services. In my job experience, specifically I worked in banking, healthcare, cashiering and waitressing. I have successfully been able to maintain a 5 out of 5 star rating of surveys from customers. I am proud to say my manager at Maximus informed me that I had received the highest number of CSAT surveys since the pandemic started in 2020.
Personable and customer-focused with flair for creating positive dining experiences. Possesses strong understanding of menu knowledge and food safety practices, coupled with excellent communication and multitasking skills. Dedicated to providing outstanding service and ensuring guest satisfaction.
Overview
6
6
years of professional experience
Work History
Waitress
IHop
04.2024 - 12.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
Apple Card Specialist
Alorica
04.2023 - 04.2024
- Answered calls or chats regarding transactions to be disputed for fraud or non-fraud
- Helped consumers make payments
- Provided steps from our Right Answers script on how to navigate through their Wallet App
- Processed identity theft claims
- Made payment inquiries
- Sent out emails of statements or dispute resolutions
- Transferred the caller when necessary
- Made sure to ask for assistance if I could not find an answer in scripting
- Always used scripting for each call, even if the issue was already familiar to me
Package Handler
Marko Foam Products
09.2022 - 02.2023
- Carefully stacked foam boxes for medical centers on top of each other while my coworker placed lids on the boxes
- Made sure to communicate with my coworkers when necessary to effectively get the job done as well as possible
- Paid high attention to the details of each box as far as making sure there were no holes, dents, dirt stains from the transportation, bugs etc
- Everything had to be examined before it could be stacked and boxed up
- Every now and then, we would go to a separate location to perform the same duties if they needed help elsewhere
Customer Service Representative
Maximus
08.2021 - 03.2022
- Handled back to back calls regarding health insurance plans
- Application assistance
- Carefully reviewed personal information to make sure it was all correct
- Took notes on every call so I knew exactly what the caller needed assistance with
- Did a recap with each customer to ensure they did not need more assistance and were clear on the actions taken
- Helped each customer choose the best health plan for them based upon the details provided in their application
- Made sure my hold times with customers did not exceed the2 minute maximum
Crew Member
McDonald's
06.2019 - 08.2021
- Worked face to face with customers and took their orders accurately
- Every interaction began with a welcoming greeting and optimistic tone
- Placed correct items in their bag to be sent out
- Worked at the fry station; prepared the sized requested on screen
- Prepared ice creams and shakes
- Always with the requested ingredients
- Made adjustments on orders when requested
Education
High school or equivalent -
Highland High School
03.2020
Skills
- Customer Communication -5 years
- Problem-Solving -5 years
- Empathy -5 years
- Organizational -6 years
- Fast-paced -6 years
- Customer service
- Team collaboration
- Order taking
- Strong multitasking
- Cleanliness
- Greeting guests
Timeline
Waitress
IHop
04.2024 - 12.2024
Apple Card Specialist
Alorica
04.2023 - 04.2024
Package Handler
Marko Foam Products
09.2022 - 02.2023
Customer Service Representative
Maximus
08.2021 - 03.2022
Crew Member
McDonald's
06.2019 - 08.2021
High school or equivalent -
Highland High School
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