Asrar Feroz
Srinagar
Summary
Experienced mystery shopper specializing in retail environments and customer service evaluations. Skilled in conducting covert assessments to measure staff performance, product quality, and compliance. Exceptional observational abilities allow me to identify improvement areas and provide actionable feedback that enhances customer experience.
With consistently high ratings of 9–10 in nearly all assignments, I have refined my expertise and built a reputation for reliability and precision. My work has contributed to meaningful improvements in service quality, making me a trusted professional in the field.
Overview
2
2
years of professional experience
Work History
Mystery Shopper
Bare international
Srinagar
08.2023 - Current
Ensured strict confidentiality of client identities and survey results.
- Engaged customers through effective verbal communication to identify needs and requirements.
- Submitted completed surveys online and via email for prompt processing.
- Provided management teams with feedback on customer service issues identified during visits.
Education
Bachelor of Science -
Islamia College of Science And Commerce
Srinagar 08-2024
High School Diploma -
Army Public School
Srinagar 03-2021
Skills
- Time management
- Communication skills
- Attention to detail
- Survey analysis
- Market research
- Verbal communication
- High-performance standards
- Memory retention
- Multitasking
Languages
Hindi
First Language
English
Advanced (C1)
C1
Urdu
Upper Intermediate (B2)
B2
Timeline
Mystery Shopper
Bare international
08.2023 - Current
Bachelor of Science -
Islamia College of Science And Commerce
High School Diploma -
Army Public School