Hi, I’m
Asrar Sidiqi
Learning Exp Design & Dev Associate
Bangalore,Karnataka
Summary
Accomplished Customer Service Specialist and Business Development Executive with 7 years of experience in driving team performance, organizational growth, and revenue. Recognized for successfully designing and implementing training programs that elevate service standards and foster consistent, high-quality customer experiences. With over 4 years as a Trainer and Mentor, I have led the creation of innovative programs that advance team skill sets and operational efficiency. My enthusiasm, ambition, and extensive cross-functional expertise in management, sales, and operations enable me to build strong connections and deliver exceptional service excellence at every touchpoint.
Overview
10
years of professional experience
2
Languages
Work History
Accenture Solutions Pvt Ltd.Bangalore
Learning Exp Design & Dev Associate
11.2020 - Current
Job overview
- Identify problems uncovered by testing or customer feedback, and correct problems or refer problems to appropriate personnel for correction
- Provide customers with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes
- Promote company products, services, and savings plans when appropriate
- Take regular briefings of team and share best practices
- Confer with other staff members to plan and schedule lessons promoting learning, following approved curricula
- Teach personal development skills such as goal setting, independence, and self-advocacy
- Establish and enforce rules for behavior and procedures for maintaining order among the trainee's for whom they are responsible
- Quality
- Handle escalations calls and provide end to end customer service
- Discuss the opportunity available with clients in utilization of resources and identifying and up skilling them in order to achieve the targets
- Moving resources on different skills in order to meet the production numbers effectively
- To ensure that work completed by team are within set policies, procedures & standards and team is able to apply business knowledge in daily work
- Organize periodic/regular team meetings among teams to discuss performance
- Provide direction and effective communication and ensuring team is informed and committed to achieve business and organizational objectives
- Provide the training to the teams as well as to the new joiners
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
- Training provided to users which included Customer service training as well as the Process training
Logixhealth Solutions.Bangalore
Group Coordinator
04.2017 - 03.2020
Job overview
- Organized and participated in extracurricular activities that fostered a sense of community and enriched the educational experience for Trainee's outside the classroom setting.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
- Optimized subject matter content by conducting extensive research and incorporating industry trends.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Generated reports detailing findings and recommendations.
- Developed effective improvement plans in alignment with goals and specifications.
Getix health
Account Resolution Specialist
05.2016 - 11.2016
Job overview
- Aging accounts and reached out to customers to discuss payments
- Assessed individual situations and developed effective and appropriate resolutions
- Completed in-depth research to investigate claims and resolve problems
- Documented all actions performed and interactions with customers or insurance
- Worked with team leads to resolve aging account problems
- Improve operations and provide exceptional customer service
- Developed team communications and information for client meetings
- Communicating with insurance to know the denials and work on them
- Attending Client calls and disseminating the updates to the floor
- Worked on Medi-Cal over 90 days project and completed it as the top performer
Omega Healthcare.
Account Receivable Specialist
02.2015 - 02.2016
Job overview
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Improved customer satisfaction by providing prompt, courteous service when addressing billing concerns or inquiries.
- Contributed to a positive work environment by working closely with colleagues across departments to ensure efficient information exchange and collaboration on financial matters.
- Reduced errors in billing, implementing rigorous quality control measures.
- Improved client satisfaction with clear, timely communication regarding billing issues and inquiries.
Education
S.P Higher Secondary SchoolSrinagar, India
SSLC
Caset Experimental School
High School Diploma
04.2001
Skills
Time Management
Sales expertise
New Hire Training
Performance Improvement
Work Planning and Prioritization
Customer interaction
Oral communication
Leadership Qualities
Issue Resolution
Customer Service
Management Support
Time Management
Accomplishments
- Successfully trained and developed over 300 team members, enhancing skill levels and service quality through comprehensive training programs and ongoing mentorship.
- Awarded for implementing innovative training solutions that increased team competency and client satisfaction
- Awarded 'Employee of the Month' multiple times for delivering outstanding operations support.
- Implemented process improvement initiatives to drive productivity and on-time delivery.
- Designed a new training framework that reduced knowledge gaps by 40%, aligning team performance with organizational standards.
- Created individualized training plans that boosted employee retention rates by improving engagement and role satisfaction.
- Enhanced training quality by creating standardized modules, leading to a 15% increase in process adherence.
- Led continuous training sessions, resulting in a 10% improvement in first-call resolution scores.
- Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.
Timeline
Learning Exp Design & Dev Associate
Accenture Solutions Pvt Ltd.
11.2020 - Current
Group Coordinator
Logixhealth Solutions.
04.2017 - 03.2020
Account Resolution Specialist
Getix health
05.2016 - 11.2016
Account Receivable Specialist
Omega Healthcare.
02.2015 - 02.2016
Caset Experimental School
High School Diploma
04.2001
S.P Higher Secondary School
SSLC