Hi, I’m
Asrar Sidiqi
Learning Exp Design & Dev Associate
Bangalore,Karnataka
Summary
Accomplished Customer Service Specialist and Business Development Executive with 7 years of experience in driving team performance, organizational growth, and revenue. Recognized for successfully designing and implementing training programs that elevate service standards and foster consistent, high-quality customer experiences. With over 4 years as a Trainer and Mentor, I have led the creation of innovative programs that advance team skill sets and operational efficiency. My enthusiasm, ambition, and extensive cross-functional expertise in management, sales, and operations enable me to build strong connections and deliver exceptional service excellence at every touchpoint.
Overview
10
years of professional experience
2
Languages
Work History
Accenture Solutions Pvt Ltd.Bangalore
Learning Exp Design & Dev Associate
11.2020 - Current
Job overview
- Identify problems uncovered by testing or customer feedback, and correct problems or refer problems to appropriate personnel for correction
- Provide customers with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes
- Promote company products, services, and savings plans when appropriate
- Take regular briefings of team and share best practices
- Confer with other staff members to plan and schedule lessons promoting learning, following approved curricula
- Teach personal development skills such as goal setting, independence, and self-advocacy
- Establish and enforce rules for behavior and procedures for maintaining order among the trainee's for whom they are responsible
- Quality
- Handle escalations calls and provide end to end customer service
- Discuss the opportunity available with clients in utilization of resources and identifying and up skilling them in order to achieve the targets
- Moving resources on different skills in order to meet the production numbers effectively
- To ensure that work completed by team are within set policies, procedures & standards and team is able to apply business knowledge in daily work
- Organize periodic/regular team meetings among teams to discuss performance
- Provide direction and effective communication and ensuring team is informed and committed to achieve business and organizational objectives
- Provide the training to the teams as well as to the new joiners
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
- Training provided to users which included Customer service training as well as the Process training
Logixhealth Solutions.Bangalore
Group Coordinator
04.2017 - 03.2020
Job overview
- Organized and participated in extracurricular activities that fostered a sense of community and enriched the educational experience for Trainee's outside the classroom setting.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
- Optimized subject matter content by conducting extensive research and incorporating industry trends.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Generated reports detailing findings and recommendations.
- Developed effective improvement plans in alignment with goals and specifications.
Getix health
Account Resolution Specialist
05.2016 - 11.2016
Job overview
- Aging accounts and reached out to customers to discuss payments
- Assessed individual situations and developed effective and appropriate resolutions
- Completed in-depth research to investigate claims and resolve problems
- Documented all actions performed and interactions with customers or insurance
- Worked with team leads to resolve aging account problems
- Improve operations and provide exceptional customer service
- Developed team communications and information for client meetings
- Communicating with insurance to know the denials and work on them
- Attending Client calls and disseminating the updates to the floor
- Worked on Medi-Cal over 90 days project and completed it as the top performer
Omega Healthcare.
Account Receivable Specialist
02.2015 - 02.2016
Job overview
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Improved customer satisfaction by providing prompt, courteous service when addressing billing concerns or inquiries.
- Contributed to a positive work environment by working closely with colleagues across departments to ensure efficient information exchange and collaboration on financial matters.
- Reduced errors in billing, implementing rigorous quality control measures.
- Improved client satisfaction with clear, timely communication regarding billing issues and inquiries.
Education
S.P Higher Secondary SchoolSrinagar, India
SSLC
Caset Experimental School
High School Diploma
04.2001
Skills
Accomplishments
- Successfully trained and developed over 300 team members, enhancing skill levels and service quality through comprehensive training programs and ongoing mentorship.
- Awarded for implementing innovative training solutions that increased team competency and client satisfaction
- Awarded 'Employee of the Month' multiple times for delivering outstanding operations support.
- Implemented process improvement initiatives to drive productivity and on-time delivery.
- Designed a new training framework that reduced knowledge gaps by 40%, aligning team performance with organizational standards.
- Created individualized training plans that boosted employee retention rates by improving engagement and role satisfaction.
- Enhanced training quality by creating standardized modules, leading to a 15% increase in process adherence.
- Led continuous training sessions, resulting in a 10% improvement in first-call resolution scores.
- Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.
Timeline
Learning Exp Design & Dev Associate
Accenture Solutions Pvt Ltd.
11.2020 - Current
Group Coordinator
Logixhealth Solutions.
04.2017 - 03.2020
Account Resolution Specialist
Getix health
05.2016 - 11.2016
Account Receivable Specialist
Omega Healthcare.
02.2015 - 02.2016
Caset Experimental School
High School Diploma
04.2001
S.P Higher Secondary School
SSLC
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