Assa Singh
Ludhiana
Summary
Dynamic professional with extensive experience at Xinchan Import & Export, excelling in team collaboration and client relationship management. Proven track record in optimizing operations and enhancing customer service. Skilled in documentation and reporting, ensuring accurate shipping processes and timely order fulfillment. Committed to driving efficiency and fostering strong client connections.
Overview
8
8
years of professional experience
Work History
Dispatcher Office Assistant
Australia Logistics
Ludhiana
08.2024 - Current
- Managed incoming calls and directed inquiries to appropriate departments.
- Assisted drivers with route planning and navigational support.
- Maintained accurate records of shipments and delivery confirmations.
- Utilized dispatch software to track vehicle locations in real-time.
- Collaborated with team members to resolve scheduling conflicts promptly.
- Assisted dispatchers in answering phone calls, emails and other inquiries.
Service Advisor
Goyal hyundai
Ludhiana
05.2018 - 11.2025
- Prepared invoices for services rendered and collected payments from customers.
- Assisted customers in understanding service options and vehicle maintenance needs.
- Provided accurate estimates for repairs and services based on customer requirements.
- Ensured that all customer inquiries were handled promptly and accurately.
Branch Head
Xinchan import & export
Yiwu
12.2019 - 05.2022
- Managed daily branch operations and ensured adherence to company policies.
- Supervised staff performance and provided training for professional development.
- Factory visits ,search products ,bargains and final orders ,
- Manage all things from factory order to last shipping port of china
Warehouse Manager
Xinchan import & export
Yiwu
11.2018 - 11.2019
- Coordinated shipping and receiving activities for timely order fulfillment.
- Generated warehouse shipping documents, packing lists and invoices.
Education
B-tech - Automobile Engineering
Gulzar Group If Institutes
Khanna,Punjab05-2017
Associate of Science - Non Medical
Ramghria Sen Sec School
Ludhiana02-2013
Skills
- Team collaboration
- Client relationship management
- Customer service
- Documentation and reporting
Timeline
Dispatcher Office Assistant
Australia Logistics
08.2024 - Current
Branch Head
Xinchan import & export
12.2019 - 05.2022
Warehouse Manager
Xinchan import & export
11.2018 - 11.2019
Service Advisor
Goyal hyundai
05.2018 - 11.2025
B-tech - Automobile Engineering
Gulzar Group If Institutes
Associate of Science - Non Medical
Ramghria Sen Sec School