ASSUMTHA BERNADINA

• Focused on guest satisfaction while ensuring seamless daily front office operations.

• Currently serving as Assistant Head of Department، supporting leadership in strategic decision-making and staff development.

• Support team development as a Departmental Trainer, focusing on all KPIs, especially upselling strategies, which contributed to 2 million AED in revenue and a RevPAR impact of 2.69% as an FPG Champion, driving overall departmental success.

• Facilitated the integration of KIPSU and Synergy training the team on daily usage to enhance guest communication and service efficiency.

• Achieved a Global Team Member Survey rating of 87%, enhancing team engagement and motivation.

• Achieved consistent top-tier Stay Experience Survey scores, driving an increase in positive guest sentiment and loyalty.

• Assisted the Duty Manager in overseeing daily operations, handling guest inquiries, resolving issues, and maintaining high service standards.

• Schedule shifts and assign duties to ensure adequate coverage.

• Conducted targeted training sessions, focusing on guest engagement, upselling techniques, and service recovery.

• Ensure a seamless check-in and check-out experience for guests.

• Address guest concerns and complaints professionally, ensuring prompt resolution.,

• Monitor front desk inventory and supplies, ensuring availability.