ASTHA .
O P E R A T I O N S A S S O C I A T E
Bangalore
Summary
Dedicated and detail-oriented Operations Associate with a strong background in financial services and regulatory compliance. Proven track record of ensuring adherence to KYC and Audit regulations through meticulous verification processes and risk assessments. Skilled in maintaining accurate records, collaborating with cross-functional teams, and implementing process improvements to enhance operational efficiency. Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
4
4
Languages
Work History
Airport Ground Staff Intern
Kannur International Airport Ltd.
11.2021 - 12.2021
- Conducted thorough KYC due diligence and Video KYC through Hyperverge on over 150 new and existing customers every week, ensuring compliance with regulatory requirements
- Verified customer identities and processed loans through meticulous review of documentation, performing detailed checks and validations
- Monitored and analyzed customer transactions for suspicious activity, promptly escalating to the compliance team for further investigation
- Reporting and documentation
- Maintained accurate and up-to-date records of customer information and KYC processes, ensuring data integrity and confidentiality
- Successfully identified, prepared, and submitted reports to regulatory authorities, addressing compliance issues and ensuring adherence to regulatory standards, Escalation management and Conflict Resolution
- Maintained detailed records of escalated cases, providing regular reports to management on trends and opportunities for process improvement
- Collaborated with cross-functional teams, such as compliance, risk management, and operations, to ensure effective communication and coordination
- Utilized strong attention to detail and analytical skills to maintain accurate records, ensuring adherence to regulatory requirements
- Implemented process improvements that increased operational efficiency, streamlining workflows and reducing manual effort
- Monitored and evaluated KYC calls for adherence to quality standards, providing feedback and coaching to team members as needed
- Played a key role in training new team members on KYC processes and procedures, ensuring a smooth onboarding experience resulting in improvement
Operations Associate- Digital Finance
Byju's Think and Learn Ltd.
01.2022 - Current
- I have finished my month-long internship as a Grounstaff intern at Kannur International Airport, Kerala, India from November 2021 to December 2021
- I've learned how to deal with customers and resolve problems
- Managing paperwork and back-office tasks
- Giving adequate resolution on the length of the customer's problem
- Management of the runway and the AOCC (Airport Operations Control Centre)
- Skilled in Hospitality, Customer service and Satifaction, Communication Skills, Managing Team, Handling Problems and Resolving queries.
Education
Bachelor of Business Admisnistration(BBA)-Finance - undefined
SJES College of Management Studies
Bangalore, Karnataka 08.2018 - 05.2021
Aviation Management - undefined
NILA INSTITUTE OF AVIATION AND LOGISTICS
Bangalore, Karnataka 01.2021 - undefined
Skills
Problem-solvingundefined
Timeline
Operations Associate- Digital Finance
Byju's Think and Learn Ltd.
01.2022 - Current
Airport Ground Staff Intern
Kannur International Airport Ltd.
11.2021 - 12.2021
Aviation Management - undefined
NILA INSTITUTE OF AVIATION AND LOGISTICS
01.2021 - undefined
Bachelor of Business Admisnistration(BBA)-Finance - undefined
SJES College of Management Studies
08.2018 - 05.2021
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