Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Astha Das

Gurgaon

Summary

Customer-obsessed and outcome-driven professional with 6+ years of experience in EdTech and service industries. Proven expertise in premium client handling, consultative sales, and high-touch support for US & Canada markets. Adept at resolving complex customer cases, managing executive-level objections, and owning end-to-end customer journeys. Passionate about delivering empathy-driven service and enhancing brand loyalty through strategic relationship management.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Senior Learning Consultant – US/Canada Market

Great Learning
07.2023 - Current
  • Led end-to-end consultative sales for UT Austin’s global tech programs with ticket sizes between $3000–$5000.
  • Delivered tailored advisory to mid-senior professionals across US and Canada; maintained a 35–40% conversion rate.
  • Took complete ownership of complex sales cycles, aligning product fit with career outcomes.
  • Resolved client concerns with data-backed insights and empathetic follow-ups, increasing satisfaction & retention.

Sr. Academic Counsellor

Coding Ninjas
10.2022 - 04.2023
  • Mentored 4-member team while individually driving monthly revenue of ₹20–30 Lakhs.
  • Handled objections from parents & professionals through personalized, human-first sales conversations.

Sales Manager – International Market

Cuemath
08.2021 - 05.2022
  • Managed full lifecycle sales with clients across US, Canada via Zoom & email.
  • Used emotional intelligence to drive trust, resolve concerns, and upsell based on personalized needs.

Business Development Executive – Global Sales Team

WhiteHat Jr
10.2020 - 03.2021
  • Delivered high-conversion demo calls to global clients (US & CA).
  • Focused on needs discovery and closed sales through tailored pitch and solution mapping.

Branch Manager

Cult Fitness
Hyderabad
11.2018 - 06.2020

Education

PGDM - Sales & Marketing

ICBM-SBE
Hyderabad
01.2019

Skills

  • Premium Client Engagement & Escalation Handling
  • High-Value Consultative Sales
  • Cross-Functional Collaboration & Case Ownership
  • Emotional Intelligence & Conflict Resolution
  • CRM Tools: Salesforce, Leadsquare & Google Suite
  • Global Communication (Phone, Email, Zoom, Chat)
  • Upselling / Cross-Selling Strategies
  • Executive Stakeholder Communication

Certification

  • Business Analyst Certification, Udemy, 2021
  • BEC, University of Cambridge, 2018
  • AdWords Fundamentals, Google, 2018
  • Inbound Certification, HubSpot Academy, 2018

References

Available upon request

Timeline

Senior Learning Consultant – US/Canada Market

Great Learning
07.2023 - Current

Sr. Academic Counsellor

Coding Ninjas
10.2022 - 04.2023

Sales Manager – International Market

Cuemath
08.2021 - 05.2022

Business Development Executive – Global Sales Team

WhiteHat Jr
10.2020 - 03.2021

Branch Manager

Cult Fitness
11.2018 - 06.2020

PGDM - Sales & Marketing

ICBM-SBE

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Astha Das